Overview
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
Used these guys once and got a job very quick using my new c/v so I recommend them for increasing chances of getting that new job,
I needed to cancel my account. Lady was helpful to go through and did it immediately. I am very happy about the service they have provided.
Thank you for sharing your experience with our service. We are thrilled that everything turned out in your favor.
Really sweet and helpful guy that helped me with my enquires, process was smooth with no hassle whatsoever!
Thank you for the awesome feedback, Tiahna, we rely on input from customers just like you to make our service even better.
This is a great resource and the customer service is outstanding. It helps build professional looking job applications.
Hi Joe,
It’s great to hear that you’re pleased with your job-ready resume. We’re here to help jobseekers get their resumes ready so they can focus on getting the right job. Thank you!
Victor takes his time and explains everything in detail. He is very friendly and efficient He also explained the advantages of having my perfect cv
Thank you so much for taking a moment to recognize Victor for he's efforts and willingness to help with your query, Sebastian.
'Victor' (Customer Service Team) gave excellent customer service, was very understanding and friendly. My Perfect Cv is a Great website for CV build and easy to learn.
Thank you for sharing your review with us, Ansa!
Very helpful assistant Christian let me cancel my subscription without being too pushy and was very polite
Thank you Stewart, for sharing the positive experience you had with us! We're happy to hear that Christian was able to facilitate a smooth cancelation for you!
Very very nice guy with exceptional way of marketing. Tried to help me with the jobs too.
Definitely gonna recommend
God bless us all.
Hello, Adnan:
That's what we love to hear, it's amazing to know that our agent was able to assist you and thank you for recommending us!
Larry with customer service was very understanding and well spoken. Opened my eyes to many more of the features the site has to offer!
Hi Ethan,
Thank you for sharing your experience with Larry; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
Zoe Sostre was very helpful and did not give up when my account was difficult to find. The overall rating stars (four) are for her.
Hi Jacqueline,
We are thrilled that you were delighted with how Zoe was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I have had £23.80 taken out of my Fiancées bank account since May 2016. I cancelled well before the free trial ended! Help please, ripped off.
Hi Robert,
Thanks for bringing this to our attention, Robert. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
I have just had to cancel my bank card as they are taking money from my account that I did not authorise or sign up to. Its a scam
Hi Gill,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
Best custom service I ever had, very friendly environment and in just a few stepts you get what you want
Hi Andrey,
Thanks for your review, Andrey! Glad we were able to help. Have a great day!
I signed up to get a CV. I discovered three months ago that this company have been taking 25 euro from my account every monthThis is a scam
Hello Patrick,
We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account:
Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for any confusion this may have caused. Please feel free to contact us if you have any further questions or concerns regarding our products and services. Thanks for getting in touch.
Brilliant customer service. And now I have to write at least 100 characters so ignore this bit.
Apparently thats still not 100 characters.
Hi Jack,
Hearing from happy customers like you makes us feel great. Thank you for sharing your experience! If you need further help, get in touch any time!
Its a quick and easy site to use and helps you create the CV that is tailored to your skills and particular job field! I would recommend highly!
Hi Natalie,
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
They offered me a discount because of a problem I had and help me fix it. Overall helpful service. Would recommend. And the site is great as well.
Hello, Martha:
Thank you for taking the time to review us!
We’re proud to know that our experts were able to resolve your situation and offered you a discount for our services. Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know.
Very professional and easy to talk I got excellent costumer service give you a lot information.
Than you
Hi Tanya,
Hearing from happy customers like you makes us feel great. Thank you for sharing your experience! If you need further help, get in touch any time!
Informative and knowledgable telephone advisor very polite and helpful. Not the ideal outcome but I understand better now.
Hello, James:
We’re proud to know that our agents were able to help you with your request and that you were pleased with our service. If there’s anything else we can assist you with, don’t hesitate to ask!
This is very credible company and very professional I will recommend their services to anybody thanks
Mr nnamdi
Hello, Mnnamdi:
You just made our day, we always strive to make our customers satisfied and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
Writing the perfect CV has never been easier. Just choose one of our job-winning designs and add our expert-written examples. In just 10 minutes, you’ll have a flawless professional CV.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tony,
We appreciate the positive feedback, Tony, and we’re happy to hear that we were able to help you in your job search. Congrats on the new job!