Overview
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
I was supposed to pay 9.99 AED and after one week they deducted 99 AED=26USD from my account and i had to block my credit card to get rid of those scammers.
I never met a costumer service has excellent manners and very helpful like Leslie, she's amazing I appreciated her help today thank you very much
Thank you so much for the amazing feedback about our agent, Leslie!
Would like to say a big thank you to Paola for helping me sort out my account, she was very helpful and informative, great service thank you
Hello, Ian:
You're welcome always! Thanks for sharing your positive comments about our agent Paola, it's great to know that she was helpful, informative and provide excellent service to you.
Very easy to use. Gives you helpful hints and phrases. When you dont need it anymore dont forget to cancel, was offered the same service for £3!
Hello, Philip:
Thank you for trusting us with your resume, we’re happy to hear that is was as easy as 1, 2, 3! It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
Will be contacting the fraud department of my bank tomorrow, they took £17 out of my account for a free service. Thieves.
We appreciate you sharing your experience with us, Tracey. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Supported by Marianne Hernandez, really nice and helpful.
I Asked to her to delete my account and she suggests me other options.
Hello, Fabiana!
Reviews like this really make our day!
We’re thrilled to hear that Marianne was able to assist you with your request, and provide you with excellent service. We’ll be sure to let her know your comments. Please contact us if you have any questions or concerns.
Very good and helpful customer service. Was able to cancel my subscription without difficulty and find a subscription more suitable for me.
Thank you for your review, Natalija, glad we were able to help.
Misleading,they charging 16.95 and you can not even cancel it.
Don't use it,save your time and your money and use something else
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us
Very good costumer service received.
The lady was very helpful and I did not have to wait ages to get an answer.
Thank you!.
You are most welcome and thank you for sharing your experience with our agent, Roberto. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation and your feedback helps make our service even better.
Your site is really helpfull and simple, but I think will be better if you will make a " cancel subscribtion" option. Thank you
You are most welcome, please know that we do offer self-cancellations which you can process directly from your "Account Settings", Eduard. If you ever need any assistance with your account simply let us know.
Great help from my customer service, very polite helpful and good speaking thanks for your help. It's a great service in getting the job you want
Way to make our day, reviews like yours keep us going, Martin. Our team is always here for you to help out with your CVs and cover-letters, so if there’s anything else we can assist you with, just get in touch.
I have been charged £16.99 every month since July 2016. I have not signed up for this service and don't know why it is being charged.
Thank you for sharing your experience with us, Steve. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
I received a great and detailed service from Victor. I will refer people as it has helped me in attaining a detailed information for my career.
Thank you, Unmah, we truly appreciate your feedback, happy customers make our days brighter.
Hi You took £16.95 from my account, the man Ispoke to said he was going to refund it but hasnt. Please advise
We apologize for any inconvenience caused. Please get in touch with us through social media so we can assist you with your refund.
Customer service rep Krystian Rodriguez was ultimately helpful and friendly. Promote this guy for his persistance and endless desire to assist
-Hello, Emil!
We’re thrilled to hear that Krystian was able to assist you with your request, and provide you with excellent service. We’ll be sure to let him know your thoughts. Reviews like this really make our day.
Thank you so much!
It's a great service for editing and creating CV's. The customer service team were very accommodating and polite. Good work!
Hi Michael,
Hearing from happy customers like you makes us feel great. Thank you for sharing your experience! If you need further help, get in touch any time!
Refund my 20.95 Pounds otherwise i will do the complaint as without my information you have charge my debit card.
Hello, Bhagwat!
We're so sorry to hear you experienced this with our company! Under no circumstance do we like to hear this kind of news. We'd like to make things right with you. Please get in touch with us at:
Social@MyPerfectcv.com
If you could include the Account ID or e-mail address associated with the account so we can locate your information, which would help us enormously.
Thank you!
Customer service is amazing. Very rare to find anywhere as good for customer service. Cv layouts hamper the great staff.
Thank you for sharing your feedback, Luke! We’re excited to hear you feel that way about our resume builder. Wishing you the best of luck in your career!
Excellent, efficient, great service and professional. Will use again the future and highly recommend.
Thank you for the amazing review, Lou, we love it!
Great customer service, very helpful when I most needed it. Great job, very easy to create your CV from scratch! Great team! Really recommend!
Hi Sergiu,
Thank you for the enthusiastic review and for letting us know that you landed a job, that’s terrific news! We’re glad to know how pleased you are with our CV builder and your finished CV. Wishing you the best of luck in your career!
Writing the perfect CV has never been easier. Just choose one of our job-winning designs and add our expert-written examples. In just 10 minutes, you’ll have a flawless professional CV.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! We are sorry for the inconvenience this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectcv.co.uk/contact-us so that we may assist you and help clear out the situation with your account.
We look forward to hearing back from you soon!