Overview
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
Myperfect cv simplified my resume creation.The advisor was very helpful in providing information to my questions
I was very impressed by the perfectcv costumer service, responded quick, and very polite would recommend to anyone
Hi Issac,
That’s what we like to hear, Issac. Our customer service team is always here to help. Thank you for sharing your experience.
Customer service is brilliant! The team are really friendly, great help. They really do care about netting customer needs.
We appreciate you taking a moment to share your satisfaction with our team, Gideon, thank you!
I would like to extend my appreciation to Viktor who helped me get my problem resolved quickly and efficiently.
Thank you for leaving a five-star shout-out for our agent Victor for helping you resolve your query, Jeevakanth.
So so easy to use starting cv after 28 years in one job is fairly daunting but this site is amazing great job
We are thrilled we were able to assist you. Please, let us know if we can help you with anything else!
Santiago was very polite and helpful and answered my query effectively. I am pleased with the service I received and will use my perfect cv again.
Hi Siobhan,
Thank you for taking a moment to share the pleasant customer service exchange you had with Santiago! We're happy to know that you were pleased with our site and will use our services again!
I was really happy with the customer service. I spoke to Victor, who was very helpful and understanding.
Thank you, Amrin, for sharing your experience with, Victor,. We always strive to provide the best customer service experience with a one-stop approach to any situation and your feedback helps make our service even better.
They take your money without making it clear
Terrible service
Anyone who has hiven them 5 stars was prob working for the company
Or paid to do it
-Hello, Barbara!
Thank you for your feedback!
We apologize for any inconvenience or confusion this may have caused and we're deeply sorry to hear you experienced this with our company! Under no circumstance do we like to hear this kind of news. However, we would like to take this opportunity to clarify some information regarding our products and services.
When you signed up for our product you agreed to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also when we request your credit card information, we clearly explain that unless you cancel or request a cancellation you automatically authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed on multiple areas such as:
-Sales Page
-Payment Page
-Payment Processing Page
-Confirmation Page
-Payment Confirmation E-mail (Immediately after you complete your enrollment process you receive a automatic e-mail stating the date and amount of the auto-renewal.)
Again thank you for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better, and listening to our customers is a big part of that. With that in mind, we’ve passed your comment along to our team so we can keep improving. Please contact us if you have any further questions or concerns about our products and services.
-Best regards,
MyPerfectCV UK
The advisor was very helpful and helped me alot i was distressed but she was able to sort my problem out with sympathy and good communication skills
Hello, Nadia:
We are happy to hear that our agents were able to help you with your request and provide you with excellent service.
Very easy and simple to do. My first time writing a cv and couldn't be happier with the format and end result.
Hello, Orianne:
Thank you for trusting us with your resume, we’re happy to hear that is was as easy as 1, 2, 3! It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
He help me to find a good job a good position
Because of this I'm now head chef in a big company
Thank you very much for your support
Hello, Cristian:
You're very welcome! We appreciate the positive feedback and we’re glad we were able to help you land that position. Congratulations on the new job!
Very helpful and patient support of subscribing my profile correctly, returning my wrongly payed money and explaining all detailed and understandable
Hello, Aija -
Thanks for sharing your experience, we're happy to hear that our agent was patient and helpful. We are always here for you, so if there’s ever anything that we can for you please let us know.
The customer service is really awesome. The person who was handling my issue is really good. He heard me very patiently.
Thank you, Garima, that is just what we love to hear, please let us know if you need any help in the future.
This useless company charged my account with £16.95 for a completely useless CV
I was not aware I was signing into a subscription package
BE AWARE EVERYONE
Thank you for sharing your experience with us, Anne. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Great service and friendly staff. Always available to assist with any issues and with building my CV
Hi Michael,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
Pamela was so profession and patient with all my requirements. I had an issue with my CV and she accessed it and repaired the issue quickly.
Hi Michael,
We appreciate your lovely feedback about Pamela! Thank you for the 5 stars!
Excellent customer service and care. Keep up your high standard of service. Your agent is very understanding and informative and knows her product.
Thank you Roland for your positive remarks! We definitely take pride in offering a high level of customer service!
It's a very useful service and I would definitely recommend it, very easy to use and good customer service
Hello, Zakk:
Thank you for trusting us with your resume, we’re happy to hear that is was as easy as 1, 2, 3! It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.
Very helpful and I definitely would recommend to anyone looking to use this service. Very wonderful customer service too.
We appreciate you taking a moment to share your satisfaction with us!
Victor Vargas was excellent I was bit difficulty when I was trying to make my cv I was facing some problems but victor Vargas gave me very easy solution
We appreciate you taking a moment to share your satisfaction with us, Mohammad!
Writing the perfect CV has never been easier. Just choose one of our job-winning designs and add our expert-written examples. In just 10 minutes, you’ll have a flawless professional CV.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Judith:
Thank you for sharing your experience! We're committed to providing excellent service and it’s happy to hear we delivered our promise to you. If you need further help, let us know!