Overview
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
Pleasant service, many thanks Andie, cancelled my rolling subscription when asked,
Many thanks once again.
This service was speedy, supportive and extremely helpful, I would recommend this service. Great product and very friendly, helpful staff. 10/10
We appreciate you sharing your experience with us, Matthew. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
As you use page to create your cv you have to pay 1.95 but as soon you pay they will bill you every month 23.80!
We appreciate you sharing your experience with us, Monika. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Great stuff everything about this experience for me was great. I mean it was great no other words come close other than great
Hi Andrew,
Thanks for sharing your feedback and experience with us, Andrew!
Fast customer service very polite and ready to help with any questions. Good deals Very good service!
Thank you, Daba, we truly appreciate your feedback, happy customers make our days brighter.
Very helpful and easy to create, highly recommended, very simple instructions and step by step communication
-Hello, Rob!
You just made our day! We strive to make our customers happy, and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
Great service and very helpful, good and very helpful on telephone call,solve problem as soon has possible.
Appreciate the 4 stars, Bernie! Happy customers make our days brighter. Thanks!
Happy with the service and happy with the customer service Thalia did fantastic explaining everything to me well done
Hello, Dawn:
Thanks for sharing your experience with Thalia, hearing from happy customers like you makes us feel great. If you need further help, get in touch at any time!
Angel assisted me with the problems I had with the site and helped me to understand the terms and conditions of the site.
Hi Hasan,
We’re proud to know that Angel was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
Did my CV and sent it off to potential employers was offered a job with 36 hrs the service is first rate. Highly recommended
Hi Paul,
Thank you for that awesome feedback and for let us know that you landed a job, those are terrific news. It is great to know how pleased you are with our product and the results you were able to get. We strive to deliver to you what we do best.
We wish you the best with your new job.
Yup great experience like never before. Talking with the customer in very polite manner Overall myself rating is 10/10...
Hello,
Thank you for your review. Glad we were able to help!
Great customer assistance, the person had a high quality of English language and literature skills, was very professional.
Hi Arana,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
Will auto charge your card/bank every month if you don't cancel it, what on earth?! Surely they have to mention this!
Hi Barbara,
We apologize for the confusion this may have caused. Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail or download your resume and cover letters are features included in our paid subscription, these are NOT listed as features included with a free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee.
When signing up for our product you agree to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time.
When we request your credit card information, we clearly explain that unless you cancel or request a cancellation you automatically authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed on multiple areas such as the sales page, payment page, processing the purchase and after the purchase on the confirmation pages. We also send a payment confirmation e-mail immediately after you complete your enrollment process stating the date and amount of the auto-renewal. (Automatic emails can get redirected to your spam/junk folder, so be sure to check these folders if you cannot find this email.)
I have used for build up my CV and cover letter very interesting website easy to manager the information.
-Hello, Anita!
Thank you for trusting us with your resume. Happy to hear that is was as easy as 1, 2, 3! Best of luck in your job search.
Cancellation would be easier to do online and not calling in. Thank you for your help. Please cancel subscription as requested
You're welcome always and we're sad to see to go, Joanne!
As requested, the account has been successfully canceled on April 18,2019. Rest-assured that you will not be billed for our monthly services. For future references, we emailed a confirmation of your cancellation. (Automatic emails can be picked up as junk or spam mail if you can, please check your spam/junk folder). If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with any further questions, or should you decide to reactivate in the future.
Get your bank to stop payments immediately. Absolute con artists. The phone numbers also don't work.
We appreciate you sharing your experience with us, Erin. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Don't use it,I used only ones,and 2 weeks later they took another bigger amount from my bank account.
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us
Very easy guide on how to write your first CV. In general, good website which gives you helpful tips and propose phrases that work.
Hello, Valera:
Thank you for trusting us with your CV, we’re happy to hear that is was easy to use and that you’re pleased with our services, we hope it makes all the difference in helping you get the job you desire.
Victor was the best customer service I've had in a long time he just give me 50% off on my subscription
Thank you for sharing your experience with Carl, we’ll be sure to pass along your positive comments!
Got some really good insight from worker Andy. Thank you for going the extra mile helped me achieve what was needed :D
Hi Mr. C.,
It really makes our day when we're able to help our customers achieve their goals! We thank you for giving Andy a shout-out and wish you all the best in your search!:-)
Writing the perfect CV has never been easier. Just choose one of our job-winning designs and add our expert-written examples. In just 10 minutes, you’ll have a flawless professional CV.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Congrats on the new job Paul and best of luck! We're glad to hear that Andie made the cancelation process smooth for you!