Overview
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
Victor who I spoke with on the phone is a gentleman, really polite and helpful, solved my problem in minutes
Hey, Jack
We’re delighted to hear that Victor was able to resolve your inquiry and provide you with excellent service.
We’ll be sure to let him know your kind comments.
Tahlia was brilliant. Very efficient and extremely polite! Was a delight to speak with her.
She dealt with my request promptly.
Hello, Sara:
Thank you for sharing your experience with Tahlia, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask!
BEWARE - SCAMMERS IN ACTION!
Here is my experience with my perfect CV:
I needed to refresh my resume, and after looking at different websites I fell for MyPerfectCV, they had a lot of different layouts I liked and it seemed rather inexpensive - I could get a trial for only a few euro's.
I signed up and made an account, I paid for the service and then I went on and deleted my payment options afterwards.
All was dandy and OK, up untill I reviewed my bank transactions, My PerfectCV had taken 24.99, I then logged back in and much to my despair - The payment option was still there on my account as being my credit card.
I was unable to retain an account there without it keeping my payment details, so I went on a deleted my entire account thinking that was it.
BUT IT WASNT - Dec 4th 2017 - MyPerfectCV has withdrawn yet again - 24.99 without me even having an account with them, they are unreachable by any of the phone numbers and they do not reply to emails sent asking for money back.
I have had to cancel my creditcard as of Dec 4th 2017 in order to get rid of them.
Hi Dennis.
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
An excellent website for CV services. The various high quality options will leave you with the Perfect CV indeed.
We're thankful for the amazing feedback you have given us, Aleema!
The bloke who I spoke to he was very nice and he was very helpfully and supported I couldn't ask for no one nicer to be honest I would recommend Lee to anyone :D
Hi Marcus,
We are glad that you were pleased with how Lee was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I need to cancel this! No one answers the phone and you leave a voicemail finally and no one gets back to you. I have emailed as well. Help!
Hi Zoe,
Thank you for sharing your experience with us, Zoe. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Very fast feedback on my problem and very very quick react thanks a lot
And also very professionnal cv
Hello Amandine, thanks for taking the time to review us. We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, just let us know. Thank you!
Do not go near these Cowboys have scammed me 23.80 for four months thought I had paid 1.99 trying to get it back off my credit card company
We appreciate you sharing your experience with us, Debra. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Customer services employee Warren was very helpful today so thank him for being polite and proffessional
Hello, Mark!
Thank you so much for sharing your experience with our agent Warren. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
-Best regards,
MyPerfectCV UK
The site is amazing, Best cv site in the business, And if you have an issue they wont let you down, I couldnt be happier than site
Hi Michael,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
MAURICE was very helpful in assisting me. Very kind and helpful also helped me with any questions thank you very much you are great thank you.
Thank you so much for your review, Clifton, glad we were able to help.
Never give up for your future as the site for my perfectCV is existing, as I use it and immediately found the job, thanks
Thank you for the awesome review, Adil, and for letting us know that you landed a job, that’s terrific news!
My experience of my Perfect CV is that I found Customer Services helpful and easy to contact with any issues I had, which were soon sorted out.
We are glad we were able to assist you!
This company will take money from your account beyond the initial period! Do not use! SCAM SCAM SCAM!
Hi Mari,
Hello Nancy. We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account: Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee.
When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for any confusion this may have caused. Please feel free to contact us if you have any further questions or concerns regarding our products and services.
Thanks for getting in touch.
How my subscription can be CANCELLED?
As I was already charged twice:(
Is it possible to be refunded?
Hi Mareia,
Thanks for bringing this to our attention, Mareia. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
I'm impressed with the quality of service, I've been assesed by Gentlemen called Allan Mendez and I would recommend the services...
Hi Alexandre,
Thank you for sharing your experience with Allan; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
Its very easy to build your CV and the layout is very professional, it has monthly automaticly fees
Hi Hadi,
Thanks for sharing your feedback and experience with us, Hadi!
Edwin was so helpful and patient today and sorted out my query professionally... Many thanks
Hi Sherry,
Thank you for sharing your experience with Edwin; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
Robbed me over the past six months. Took over 200 from my account. Dirty bastards
We appreciate you sharing your experience with us, Thomas. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Writing the perfect CV has never been easier. Just choose one of our job-winning designs and add our expert-written examples. In just 10 minutes, you’ll have a flawless professional CV.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you Daudi! We love it when our agents are able to unveil more of our features to our customers! We appreciate the shout-out for Jonathan!