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MyPerfectCV Questions & Answers

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Here's what consumers have asked with answers from MyPerfectCV staff and previous consumers.

38 questions answered
16% answered in 1 day
Question:

Is it free ?

Answer:

Why are you changing my friend who paid for my cv now I found out you taking £15 pound a month out i want it stopped right now

By John m.
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Answer:

I actually tried to do this online... and YOU CAN'T - there is no option to cancel, only upgrade! It states to make changes to your subscription, contact them. Well that didn't work either as I was on hold for half an hour before an automated message told me to leave a message. Come on, if you're providing an online service, make sure that what you say you can do, is actually available to do so! Very poor...

By david B.
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Answer:

Hi Mary, I will be more than glad to assist you. You may send an email at CustomerService@MyPerfectCV.co.uk Thank you!

By Andy G.
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Answer:

You're lucky we were scammed for £800 can't believe we missed it all this time

By Alan M.
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Answer:

Hi, Karen, Thank you for getting in touch with us, we would be more than happy to take a look a this for you. However, in order for us to do so please contact us at https://www.myperfectcv.co.uk/contact-us Best regards, MyPerfectCV UK

By Yashira H., Social Media Specialist
Answer:

Hi, Lisa, Thank you for getting in touch with us, we would be more than happy to take a look a this for you. However, in order for us to do so please contact us at https://www.myperfectcv.co.uk/contact-us Best regards, MyPerfectCV UK

By Yashira H., Social Media Specialist
Answer:

Hi, Stephen Thank you for getting in touch with us, we would be more than happy to take a look a this for you. However, in order for us to do so please contact us at https://www.myperfectcv.co.uk/contact-us Best regards, MyPerfectCV UK

By Yashira H., Social Media Specialist
Answer:

Hello, Nadiah Thank you for getting in touch with us, please know that you may cancel your monthly subscription at any time using any of the following options: Online - The steps to cancel online are: 1. Go to https: https://www.myperfectcv.co.uk/ 2. Log into your account with your username and password. 3. Click on the "User Icon". 4. From there, click "Settings." 5. Click on the "Cancel Subscription" option on the right side. Phone - Dial: 855.213.0348 - The steps to cancel online are: 1. Provide the full name of the account holder. 2. Provide the email address assigned to the account or the Account ID. Email: Send us an email from https://www.myperfectcv.co.uk/contact 1. Provide the full name of the account holder. 2. Provide the email address assigned to the account or the Account ID.

By Yashira H., Social Media Specialist
Answer:

Hello, JJ - Thank you for getting in touch with us, I'll be more than happy to clarify how our services work. Our subscriptions are auto-renewing. We have a continuous billing feature which charges your account after the 14-day period and every month for the regular price afterward unless you choose to cancel your subscription beforehand. Since the account was not canceled before the 14-day trial expired, we charged your CC/DB. Also, when we request your CC/DC information, we clearly explain that unless you self-cancel or request cancellation before the 14-day trial expires you authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed in multiple areas such as: -Sell page -Payment information page -Processing payment page -Order confirmation page -Payment confirmation e-mail We hope that this information helps clear things up. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.

By Laura T., Social Media Specialist
Answer:

Hello, Mahmoud - Thank you for getting in touch with us, our subscriptions are auto-renewing. We have a continuous billing feature which charges your account after the 14-day period and every month for the regular price afterward unless you choose to cancel your subscription beforehand. Since the account was not canceled before the 14-day trial expired, we charged your CC/DB. Also, when we request your CC/DC information, we clearly explain that unless you self-cancel or request cancellation before the 14-day trial expires you authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed in multiple areas such as: -Sell page -Payment information page -Processing payment page -Order confirmation page -Payment confirmation e-mail In addition, on our 'Terms' we clarify the following: You may cancel your subscription anytime by contacting our Customer Service Department or by going to the online cancel page under My Accounts and My Settings. The provider will send an email with a cancellation number to confirm any cancellation request. If you do not receive this confirmation and still wish to cancel, please contact our Customer Service Department directly for further assistance. The provider may issue a refund if notice of cancellation is provided before the end of any trial period. However, the Provider does not guarantee refunds after trials are expired. You cancel your subscription using by contacting us directly using any of the following options: Contact Us - https://www.myperfectcv.co.uk/information/contact.aspx United Kingdom 0808. 189. 0676 Monday-Sunday 09:00-21:00 United States 855.213.0348 Monday-Friday 8:00-20:00 Saturday 8:00-17:00 Sunday 10:00-18:00

By Laura T., Social Media Specialist

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