barbara m.

-Hello, Barbara!

Thank you for your feedback!
We apologize for any inconvenience or confusion this may have caused and we're deeply sorry to hear you experienced this with our company! Under no circumstance do we like to hear this kind of news. However, we would like to take this opportunity to clarify some information regarding our products and services.

When you signed up for our product you agreed to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you select our 14-day trial enrollment, you are automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also when we request your credit card information, we clearly explain that unless you cancel or request a cancellation you automatically authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed on multiple areas such as:

-Sales Page
-Payment Page
-Payment Processing Page
-Confirmation Page
-Payment Confirmation E-mail (Immediately after you complete your enrollment process you receive a automatic e-mail stating the date and amount of the auto-renewal.)

Again thank you for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better, and listening to our customers is a big part of that. With that in mind, we’ve passed your comment along to our team so we can keep improving. Please contact us if you have any further questions or concerns about our products and services.

-Best regards,
MyPerfectCV UK