Tom B.’s Reviews of MyPerfectCV & more

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Career Advice

3/4/18

My complaint is as below -

Hello there...

I imagine you must get this a lot, but I am very curious to know why it is that I appear to have had a monthly subscription set up for your CV Building "service"?

Generally speaking I don't tend to build so many CVs on a monthly basis that I feel the need to pay a whopping £16.95 for the pleasure.

I would venture to guess that most people in their right minds wouldn't pay this sum for the once off service much less the monthly version of what can only be described as a "disservice".

There are 2 things which I would kindly request to be enlightened on...

1. Please can you provide me with the exact wording which is used to ensure that your customers are fully aware that they are entering into a monthly billing contract for your service, and where this can be found?

2. For this sum of £16.95 per month... what is it exactly that you are providing? Other than, of course, a platform with which to scam unsuspecting job hunters whom, it is probably safe to assume, are in a less fortunate financial situation than most.

Lastly I must insist that you reimburse my account for all fees taken AFTER 16th January 2018.

I look forward to hearing from you.

Regards,
Tom

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Thank you

Andy G. – MyPerfectCV Rep Over a year old

Hi Tom,

We would like to take this opportunity to clear up some information regarding your account:

We offer our customers 14 day access for just $1.95, and we indicate up front that this offer will automatically renew after the 14 day period on numerous pages during the sign-up process ( (with the option of canceling at anytime). This auto renewal is listed with the features of the 14-day subscription on the sales page, payment page, processing the purchase and after the purchase (on the confirmation pages.) We also send a payment confirmation e-mail stating the date and amount of the auto-renewal.

There are several ways to cancel including via phone, live chat, e-mail and self-cancellation in your 'Account Settings' as well.

Also, the paid subscription gives you the ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription, also, to Find 1,000's of jobs for every industry —new jobs added all the time at our Ultimate job board, choose from professional templates and designs in our CV Builder, our CV Check allows you to Scan your CV common errors and how to perfect it, find Interview tips and advice, and also have a professional covering letter using our Covering Letter Builder.