Overview
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
The site in itself is excellent and provides great options for making the best CV possible. I myself had a little problem with cancelling my subscription but after contacting customer service I was taken care of with great efficiency and supervision.
I would like to say how very happy I have been with the very professional and caring attitude of this company, everything was self explanatory and when it came to ceasing my subscription as I have now found employment I communicated with Edgar who could not have been more helpful. Thank you to everyone involved, was great. And I know that the option if ever needed again will be there.
Karen
You just made our day, we strive to make our customers happy and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
I am very pleased with the service received over the phone today from Victor, such a down to earth guy! There was no robotic responses or 'let me get you off the line as fast as possible' attitude - human and kind service, I am impressed!
Happy with the discount offered too.
Hope the team stays safe and I am grateful for the lovely service in these troubling times!
We're always committed to providing excellent service and it’s great to hear we delivered our promise to you, Polina. We strive to make our customers happy and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
If you need further help, let us know!
The templates are easy to use and have an excellent professional look, the customer service and back up is first rate, Like some of the bad reviews you had i was surprised to be charged £16.95 for an account I didn't need, when challenged the company recognised my mistake and reimbursed the money immediately.
Hi Robert,
Thanks for sharing your feedback and experience with us, Robert!
I have found cover letter to be extremely user friendly and staff is very polite and helpful. I dealt with Danny and was able to cancel my subscription within minutes because I already got a job using the cover letter. It was less than a week and landed a job. Thanks to cover letter, I would highly recommend this service to all who are looking to gain employment and they have so many different cover letters to chose from and its really easy. I think the most difficult part was choosing the one for me. And thats not really a bad thing. Thanks again for your help and just give it a try and see what happens in your job search. Mine is over and I landed a job that I couldnt wipe the smile off my face after leaving! Well done!
Hi Joseph,
We appreciate the positive feedback, Joseph, and we’re glad we were able to help you in your job search. Congrats on the new job!
I had some issues and was in need for assistance. I was serviced by mrs ariel was replied quickly, always putting me at ease and she was concerned with my queries.As a professional banker in my country I must admit that mrs ariel is one of the most good customer care agent I have ever met. Thank you for her service.
Hello, Jesselyne:
Reviews like this really make our day.
We’re thrilled to hear that Ariel was able to assist you with your request and provide you with excellent service. We’ll be sure to let her know your comments.
I thought that the site its self was well crafted an the methods were easy and simple, however be aware that it cost £2.95 to have a membership for 14 days as they do not state that at the begging. Also Cancel the member ship afterwards, as they charge £16.95 each month, this happened to me but I rang them up and they were really nice about the situation and refunded the payment straight away and sent me confirmation email. Overall good experience, just b aware of the memberships and payments that youre making.
Hi Atiha,
Thanks for sharing your feedback and experience with us, we'd like to clarify the following as well:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
Contacted them multiple times to cancel the subscription - you automatically get subscribed when buying the downloadable version of the CV. They claim there isn't a paid account allocated to my email address, but they charged me almost 18 pounds 3 days after. No response from them after providing them with the proof of them stealing from me! No one answers the phone either. I have escalated it to my bank, Trading Standards and I will not stop here. Also there are other many people in this situation - same story, same outcome - so we all want to go to the media and expose them and what they are doing to people. Avoid! Do not fall into their trap like I did.
Hello! We are sorry for the inconveniences this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectcv.co.uk/contact-us, so that we may assist you and help clear out the situation with your account.
We look forward to hearing back from you soon!
I have attempted to contact them in many ways, through phone calls and emails. Yet, no one is responding. They renewed my subscription out of nowhere, and I then calmly tried contacting them for a refund as I desperately need that money back. Unfortunately, I am left with no response whatsoever.
Hello! We are sorry for any inconvenience caused. We have successfully canceled your account. You should've received an email confirming the cancelation and the refund. Please, let us know if anything!
Be very careful with this shady website. I opted it for a trial and for 1 year I've been charged 16.95 GBP each month without knowing. They don't send you an invoice or receipt to let you know that they have taken money from your account. I paid 200 GBP and used their service once. That's a bit expensive for a cv builder. No emails, nothing! They just take 16.95 each month and pretend like nothing happens.
We appreciate you sharing your experience with us and we apologize for the confusion or inconvenience that this might have caused, George. However, please keep in mind that when you selected our 14-day trial, you automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time.
Also, when we request your CC/DC information, we clearly explain that unless you self-cancel or request a cancellation before the trial expires you authorize us to charge your account every 4 weeks at the current rate of the subscription.
With this in mind, shortly you will be receiving a direct message so we can look into what’s happening for you.
So... agreed to pay £1.95,
Be careful we now notice 4 x £23.80 have been taken!
Lots of similar cases on this site.
Why no action from consumer protection authorities& who do we contact to take these con men down?
We appreciate you sharing your experience with us, Keith. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Just seen this company has been charging me £16.95 per month for a rough cv I did with them months ago. No renewal notices sent!
The Competitions and Markets Authority state:
If a business offers a subscription service or other long standing rolling type of agreement, for example, mobile phone contracts, insurance contracts, then businesses should make it clear how the subscription will be renewed, provide renewal reminders and allow customers to cancel without having to pay cancellation costs or give lengthy notice periods to cancel. Automatic renewals without sufficient reminders are likely to be regarded as unfair terms as are long notice periods or cancellation fees.
In response to Andy: Where were my renewal reminders sent each month? I am just checking other review sites and this is happening to hundreds of people each month. Surely this proves you are not making it clear enough!
Hi Sarah,
We would like to respectfully address your statement that we were not authorized to debit your account. Once you enroll in our services, an email is sent confirming your subscription as soon as you completed the purchase. The confirmation email states: "Your subscription begins immediately and renews automatically" followed by the corresponding date and purchase price. For our subscription details, please refer to our Terms of use and/or the confirmation email sent once you enrolled. Regarding the initial confirmation email, please check your email account inbox and trash/spam folders. If you can’t find this email, let us remind you that on our sales page on the same website, we state that after the 14 day trial period your account will automatically enroll onto a subscription service billed every four (4) weeks.
Like everyone else on this link I only found after falling for this damn scam, this website will take your money once, let you think you have cancelled it and then keep taking it. The useless CV's don't even download properly, thought I had wasted only £3 but now found it was more when I checked my bank statements. I'm going legal because it's the only way to stop these B******s
Hi Mandy,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings.
We’re sorry to hear that your experience with us was less than great; is it possible to continue our conversation via DM?
I work for the bank and this is a pretty well executed example of fraud.
The initial service was excellent, however after reading the abundance of reviews and experiencing the unexpected billing myself - make sure you steer clear. Elaborate hoax to give someone a short-term benefit but reaping the rewards of non-existent contracts in the long-term.
I have tried to cancel my subscription and get a refund for this. It was agreed but the confidence of the staff member on the phone has left me with some serious doubt as to whether this will actually be actioned. However, I have received a confirmation email so will see what occurs over the next few days.
Hi Tom,
We are very sorry about any inconvenience that this may have caused. We want to be able to give you peace of mind, and confirm that your account has been cancelled as per your request. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
Software is nothing special. What annoyed me is that you pay 2 pounds for CV and you all of a sudden get amazing auto subscription for their outstanding services for 23.80 a month, which despite not using, they declined to refund you.
Would say deceiving and useless, customer support is quick but they have plenty of already prepared answers as I'm not the only person who complains about automatic subscription.
BEWARE your 1.95 pounds cv may turn into 23.80/month, so make sure you cancel your automated subscription for this outstanding service.
We appreciate you sharing your experience with us, Monsour. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Or son used this site trying to get a little job to help with school he signed up to a free trial and the it was supposed to be a student fee of £3 or so but no they charged over £16 a month clearing his account until he had no money left, we didn't realise until his bank statement came. My prefect cv offered to refund £5! Absolutely disgusting behaviour absolutely no care at all.
Do no use especially for students as once they get your card serials they will keep clearing it with no exception.
A company with no morals.
Hello,
We are very sorry to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
I Got charged 25.7 US Dollar for only one month subscription although it's only without any prior notification.
This is very bad and fraud from this management that have a reputation to make you feel secured to add your details with them.
I'm going to file a follow up with my bank and make all the needed procedures to fix this issue.
We apologize for any inconvenience this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us
Avoid this site as you will spend ages filling in the details of your C. V only to find you have to pay. Monthly apparently. Luckily I stopped half way through as I was suspicious that such a slick site could be free. I would have given no stars at all!
We appreciate you sharing your experience with us, Mike. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
I'm impressed and surprised. This website looked very serious, very well done service. And just to be neutral the website did a good job with my CV.
(!) But the notification on the automatic subscription is written in light grey down the bottom, you would not expect it from a serious site that cares about their reputation.
And I see people are complaining since 2017 and they have not changed this!
I'm disappointed. I'll never use this website again because they are cheating and they know it.
Hi Yuliya,
We're sorry you didn't had the best experience with us. However, we would like to take this opportunity to clear up some information regarding your account:
We offer our customers 14 day access for just $1.95, and we indicate up front that this offer will automatically renew after the 14 day period on numerous pages during the sign-up process (with the option of canceling at anytime). This auto renewal is listed with the features of the 14-day subscription on the sales page, payment page, processing the purchase and after the purchase (on the confirmation pages.) We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. If you have any questions, feel free to contact us at 855-213-0348.
Can't help but feel CONNED. myperfectcv.co.uk fail to inform you at the beginning of their process that there is a recurring fee of £23.80 which is withdrawn from your account on a monthly basis on top of the £2.95 they request as you submit the completed CV. There are excellent CV services that charge nothing just be patient and search or seek from personal agencies
We appreciate you sharing your experience with us, George. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.myperfectcv.co.uk/information/contact.aspx
Writing the perfect CV has never been easier. Just choose one of our job-winning designs and add our expert-written examples. In just 10 minutes, you’ll have a flawless professional CV.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are glad everything worked out! Let us know if we can assist you with anything else!