Appalling company and the worst kind of rogue individuals. Beware!
They walked out on a project after failing to deliver on every aspect of what they quoted, and as soon as it became obvious that they were trying to palm us off with substandard materials and pathetic excuses for why they couldn't supply the work or materials they had quoted.
They outright lied to us on several occasions, the workforce failed to show up on the second day and they walked out on the job without telling us, saying instead that they were going to have breakfast and get some materials.
After sitting around like lemons for a couple of hours wondering how big this breakfast was, we found they had sent an email saying they wouldn't be coming back because we wouldn't be happy with the job.
Too damn right as it became clear they had no intention of fulfilling the quote or delivering a quality job as promised. They left behind a terrible mess, irreparably damaged ours and the neighbours property whilst failing to install the new materials and then physically threatened us IN WRITING twice because they demanded paying immediately and we wanted them to remove the mess they had left in our drive and that blocking the public footpath first.
We had to scramble to find new contractors, but in the meantime, all of our property that had been left outside by them was ruined. Their shocking behaviour and poor workmanship has ended up costing us hundreds of pounds extra to try to rectify the damage. We gathered evidence for the police in case they damaged the property as they repeatedly threatened to do.
This is a direct quote from their website;
"We Care About the Details
Our company pays special attention to the details of every project to ensure the complete satisfaction of each client. Our goal is to enhance the exterior of your home, raise your property value, and beautify your whole neighbourhood with our landscape design ideas."
"Customer Satisfaction Guaranteed
Your satisfaction is our priority and we strive to provide a service we are proud of. We start every project by providing a thorough landscaping/tree surgery consultation to understand your goals and the needs of the project. We do this to guarantee that the project is completed according to your preferences."
Not one word of what they say there is true.
They behaved despicably and showed a complete lack of honesty, common decency or remorse.
People like this give all tradesmen a bad name, something we are finding is increasingly common. No wonder we are careful and want to check details in quotes.