I work for the bank and this is a pretty well executed example of fraud.
The initial service was excellent, however after reading the abundance of reviews and experiencing the unexpected billing myself - make sure you steer clear. Elaborate hoax to give someone a short-term benefit but reaping the rewards of non-existent contracts in the long-term.
I have tried to cancel my subscription and get a refund for this. It was agreed but the confidence of the staff member on the phone has left me with some serious doubt as to whether this will actually be actioned. However, I have received a confirmation email so will see what occurs over the next few days.
Hi Tom,
We are very sorry about any inconvenience that this may have caused. We want to be able to give you peace of mind, and confirm that your account has been cancelled as per your request. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!