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https://mymum-madeit.com
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https://mymum-madeit.com

mymummadeit.net
New Zealand
1 review
2 helpful votes
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Would give them 0 stars if possible.
February 21, 2023

We paid $51 USD for express shipping, which should take 3-7 business days. It's been 2 weeks and we haven't even received a tracking number for our package after asking for it. I'm shocked at how terrible their customer service is.

Date of experience: February 21, 2023
New York
1 review
1 helpful vote
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Lengthy Wait But Worth It For Me
February 1, 2023

I purchased one of the puffer bags back in late November, I will admit that they took a while to ship the item but the actual shipping took less than a week. The puffer bag looks how it does online and feels like good quality.
My package actually shipped to the wrong address at first but I contacted customer service and they were very helpful and immediately contacted FedEx to change the address. My advice if you need customer service is to email them directly as opposed to going through the customer service portal on the website.
Summary: The products are as described in my experience however order as far in advance as possible if purchasing a gift for someone or for any other occasion with time constraints.

Date of experience: January 30, 2023
Germany
1 review
3 helpful votes
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First of all I had to write them a message after purchasing weeks later why I did not get a shipping confirmation! It took them 2 months to ship! I ordered in March ( 10.03)
Still I didn't get my order. Had to write a lot of emails to get an answer back. In one of their emails they really told me to wait till 22. July! They seriously want me to wait nearly HALF A YEAR for my order?!?! WHAT THE HELL
I also asked them quiet a few times to just give me my money back because I'm not waiting 5 to 6 months to get my already paid items but they won't do that! In my eyes they are thief's!
I wish I would have read the reviews before purchasing because these problems with shipping is not caused due to corona! Even before people were complaining having the same problem

Date of experience: May 23, 2020
Singapore
1 review
3 helpful votes
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Held off from buying MMMI products for a long time because of all the negative reviews of the items not shipping out or arriving, people not receiving confirmation emails and customer service not responding. However, I could not hold off any longer on not getting the pink puffer tote, so I did! Speaking on my personal experience with this brand, customer service was extremely responsive on both Instagram dm and email, the bag was shipped out earlier than the estimated pre-order ship out date and they used a reliable shipping service (DHL). I've been waiting years to own this bag and I'm pleasantly surprised by the quality. Came with a free car scent tag (personally not my cup of tea scent wise) but my mother loved it so she took it. Overall, I'm glad it all went well! Price wise, it is very very expensive especially in my countries' currency but having waited for so long, I'm okay with that :)

Date of experience: January 11, 2023
Canada
1 review
6 helpful votes
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They steal other brands work. For example, they copied Prada's Vela backpack. Their garbage low quality version is 100% copied from prada's design. After pointing out the similarities on Instagram, they sent me a DM telling me to mind my own business and blocked me. They have since removed their post on Instagram. Guilty much?

Date of experience: July 7, 2020
Oregon
1 review
0 helpful votes
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Customer service is abysmal. Took over 2 business weeks for them to issue a refund for my completed f*cked order. I ordered two items, paid my $25, waited my week or two, and only got a pair of shorts that were damaged at the seam. I requested to return them, they had to "check with their team" to see if they could pay for a shipping label for me, even though this is literally explained in their FAQ's that this is the process to initiate a damaged item return. Over a week went by at this point since my initial contact to alert them of my damaged item and ask about my missing one. They told me they'd send me a new package and I still just wanted to return for a refund, so another week goes by until they finally issue a refund, and guess what? They didn't even fully refund the order. I paid $25 to ship me some damaged shorts. I want the rest of my money returned to me.

Date of experience: September 3, 2020
Canada
1 review
0 helpful votes
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Ordered slippers that I was so excited about. The shipping was supposed to be around 2 weeks. 2 weeks later I assumed they were going to be arriving soon, but I got an unexpected email stating they accidentally sold me slippers that were no longer in stock, so they had to refund me and cancel the order. Took them 2 weeks to let me know? When the item was supposed to be arriving? So lazy and unprofessional, so curious as to who even runs this brand.

Date of experience: October 16, 2020
New Zealand
1 review
1 helpful vote
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Mymummadeit
June 17, 2020

I placed an order with mymummadeit and then came on here and looked at the reviews and instantly regretted it, thinking this brand was a scam and my order never would arrive. However i received it within 2 weeks and everything was fine! I even placed a second order with them and had no issues at all.

Date of experience: June 16, 2020
New Jersey
1 review
1 helpful vote
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BUYER BEWARE!
December 20, 2022

I purchased the pink puffer tote bag (you know, the one that was all over tiktok/IG for a while) on November 19th. I purchased via paypal, so I received the paypal confirmation that my order was confirmed. However I did not receive any purchase confirmation from MMMI at all - it's been over a month now, I've contacted them through their website twice (no response - even though it promises a response in 24 hours), and also filed a dispute with paypal (still no response). I've tried reaching out to *******@mmmi.clothing thanks to a screenshot from another customer at this site since they don't list any contact info on their website. I paid over 100 for an item I don't think at this point I'll ever receive or hear about again - my hope is that PayPal will eventually refund me the money, but this is the worst customer service I've ever dealt with while online shopping.

Date of experience: December 20, 2022
California
1 review
1 helpful vote
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Their shipping was already delayed because I ordered a preorder item, waited for the date it was supposed to come, it never came. They came out with a new preorder date for the item. I ordered in late January and it is already halfway through March and I randomly got a shipping notification on my phone about an order from China. Never got an official shipping confirmation from this site itself. This brand does not seem sustainable at all and I'm upset that none of these tiktok influencers sponsored by them are being honest about how poor their customer service is. I wish I had read these reviews before purchasing. Everything came vaccuum sealed.gives fresh out the factory vibes

Date of experience: March 16, 2023
Florida
1 review
0 helpful votes
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BEAUTUFUL
September 29, 2020

I ordered the cream set and the pants on the 16th of September. After reading all the comments I was a bit skeptical about the whole shipping situation but I've been wanting to shop from this website for so long so I went ahead and placed my order. I was honestly expecting the worst so I told my self as long as I get them before January I'll be fine... j received my package on the 28th and I'm sooo happy about it I could live in this set. If you guys are not purchasing after reading the reviews I say you go for it anyway. It's absolutely worth it and now that I tried it out and everything worked out I just placed my order for the cream jacket! Super excited

Date of experience: September 28, 2020
Florida
1 review
1 helpful vote
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Abysmal Customer Service
July 2, 2022

Ordered a few things with a site-wide discount code and paid a $25 shipping fee (the only option, despite every email claiming "free global shipping"). Waited two weeks for my items to finally ship. Some things didn't fit, and I went to the website to "request" a return (again, the only option.) Was immediately denied, as apparently discounted items are marked "final sale" and not eligible to be returned. Which would be fine, if that was disclosed ANYWHERE during the checkout process. Feels very shady to not give any indication that the items you are purchasing are considered final sale and cannot be returned or exchanged. Was also told "please note that as our warehouse is currently located in China, as a small business we have a strict policy when it comes to returns as shipping and handling costs are expensive to ship globally." Overall very disappointed in both their customer service AND the quality of their clothes. There is also NO phone number for customer service. Will never buy from them again.

Date of experience: July 2, 2022
California
1 review
0 helpful votes
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Don't recommend
September 10, 2023

Hopefully someone who is thinking of ordering from them will see this and change their mind. I ordered the pink puffer tote bag in late june. It said it was out of stock and would ship out after 4th of july! I figured it might take some time bc it was coming from the UK anyways but it took WAY too long. And on top of that i paid for express shipping, which didn't make sense to me on the website because that's the only option available when you're ordering their stuff. So on top of the regular price, i had to pay about another 30$ for express shipping just to get my purse mid august! I kept emailing their customer service team and although they did respond, they were not helpful in any way possible. It's obvious the brand doesn't really care about their customers. Now the bag itself, it's lovely and very cute, but realistically not a great bag for everyday use. It's basically 70% fluff, so it's not really spacious inside. If you plan on using it for school i suggest not getting it. You can fit some basic necessities in it and MAYBE a small laptop but that's about it! With that being said it's not worth it. It's not worth the wait for a bag that is lumpy and uncomfortable to carry, and doesn't have enough space for everything. On top of that if you decide you don't want it and to return it good luck with that process! I suggest just buying the bag from someone who's reselling it if you want it that bad.

Date of experience: September 10, 2023
New Jersey
1 review
4 helpful votes
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Don't trust them
December 8, 2017

Only order from this site if you want your package to take three months getting to you. The website itself looks sketchy and very indie, but since they had a nice Instagram presence, I gave them a shot. Not worth it at al

Date of experience: December 8, 2017
Illinois
2 reviews
12 helpful votes
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I've spent months going back and forth with their customer service over email basically begging them to ship my item before winter ends (it's a big long coat) and they keep reassuring me it will be sent in a few days and it's been two months since I placed my order. First time ordering from their webshop and surely my last. Any item that is IN STOCK should be shipped out within a week. I'm sorry but this is unacceptable from a brand that is just coming up. Take care of your customers. Item order placed 2/5/19 and still have not received shipping update as of 3/27/19.

Date of experience: March 27, 2019
Massachusetts
1 review
3 helpful votes
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Not worth it
January 7, 2019

Clothes and shipping are both expensive- cheapest option of shipping for my order was $15. There's a 1-7 days processing time on orders before shipment but It's been over two weeks since I placed my order and my items have not even been shipped yet. Customer service is not very helpful at all.

Date of experience: January 7, 2019
Australia
1 review
3 helpful votes
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Still waiting...
July 26, 2017

I ordered some cute slippers from mymummadeit in April and it's now July and I still have not received them. I contacted them three times asking about the status of my order (this is after they were supposed to arrive) and was reassured it will arrive soon. My feet are cold and I'm $50 out of pocket! Really disappointed.

Date of experience: July 26, 2017
Australia
1 review
6 helpful votes
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The brand claims to be Australian, yet shipping and manufacturing is done in China for cheaper prices.
But for some reason the items are at its all time highest so the owner is profiting off Chinese workers.
Not only that but the customer service and shipping service is horrible (unless you have a high social media following ofc). You won't see your item at your doorstep for at least 2 months, and if you inquire about it, they give you responses like "we'll check" or "we'll get back to you" but they never do.
The first time i ordered from them, i received my item about 6 weeks after i ordered. Now it is the second time and I have not received any update from their choice of shipping company (they chose Chins Post, the cheapest and slowest option).
It has been 4 months now. It is a gamble if you're ordering from a company that opts for the cheapest services and options, but make you pay high prices.

Date of experience: April 26, 2020
Netherlands
1 review
6 helpful votes
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I ordered some satin shorts, they arrived fast but they feel just cheap and they are see-through. Also didn't know it came from China? It feels cheaply made and it's really expensive, so not worth it. Maybe its just this item, but im quite disappointed. Expected better quality for the price.

Date of experience: August 26, 2019
Australia
1 review
2 helpful votes
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I just received my order and was so excited to write a review! One of the best online clothing stores I have found. The clothes are all so my style and the store is so unique and fun to look through. I would definitely recommend this store to anyone! The reason why I gave it 4 stars is because the shipping takes a little while but it's free so I can't really complain too much :)

Date of experience: September 29, 2014

Overview

The company has garnered mixed reviews, with some customers praising the quality and design of products, particularly items like the puffer bags, which often meet expectations. However, significant concerns arise regarding customer service and shipping reliability, with many reports of prolonged delays, inadequate communication, and challenges in processing returns. Customers frequently express frustration over the lack of timely updates and responsiveness from support channels. Overall, while the products may appeal to some, the negative experiences related to service efficiency and transparency suggest a need for improvement in operational practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
10
value
9
shipping
9
returns
8
quality
10