I've spent months going back and forth with their customer service over email basically begging them to ship my item before winter ends (it's a big long coat) and they keep reassuring me it will be sent in a few days and it's been two months since I placed my order. First time ordering from their webshop and surely my last. Any item that is IN STOCK should be shipped out within a week. I'm sorry but this is unacceptable from a brand that is just coming up. Take care of your customers. Item order placed 2/5/19 and still have not received shipping update as of 3/27/19.