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MyHeritage

Overview

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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How would you rate MyHeritage?
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New Zealand
1 review
0 helpful votes
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Waiting.
February 13, 2025

Still waiting for test results before I rush into print. Keen to start, but am overwhelmed by advice and clues etc about people who are really the ancestors of a woman somewhat distant from me by marriage to a younger member of my family. Interesting yes, but not right now. And my husband's known ancestors keep flooding in also. We've got all that already. Right now I want details about my own immediate ancestors who are somewhat elusive at times. Thank you for the amazing work you do though.

PS I cannot change the date below. It is 11 Feb here in New Zealand right now. Half gone already.

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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Disappointed
February 13, 2025

The health report was vague. The breakdown of DNA was somewhat disappointing as you group Western Europe and England together. I'm awake if my ancestry back to 1799,1794, 1781. U was hoping just to get at least one generation beyond that but to no bc avail sadly

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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There is always room for improvement
February 13, 2025

I am very satisfied with MyHeritage and appreciate all the advancements made in the years I have been using it. I look forward to any improvements you can make to ensure that people get to correct connections wherever possible. I see far too many multiple relations for the same person in the matches I get, if there is an absolute correct proven relationship available can that be prompted to the user when creating new entries.

Date of experience: February 11, 2025
Australia
1 review
0 helpful votes
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Live history
February 13, 2025

Has been enlighten to find so much about relatives and the history attached to them, use all the resources from My heritage as it can only improve your understanding of your family tree,have found unknown cousins and are now in regular contact

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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Brilliant.
February 13, 2025

Like it's hints and emails for possible family members. The DNA connections and Theory of Relativity, been able to connect missing family links

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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Value for money?
February 13, 2025

The cost of full membership, about £230.00 per year, is maybe 50% more than I am prepared to pay.
If I was using it 3 or 4 times a week doing good sessions, then maybe it could represent decent value.
Unfortunately, I might use My Heritage once a week, probably only 2 or 3 times a month, which is my fault, but I do not have the time to put the input in to the system, due to my time being taken up by my grandchildren duties.
For someone who can devote their spare time researching information, and thus finding results, it probably is good value, but for me, I am only a part time player and therefore cannot get anywhere near value for money, unfortunately.

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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Looking back, GREAT experience.
February 13, 2025

Overall, Going back into my history has been an awesome experience. Hasn't been easy to tie up loose ends on some occasions. Happily, with the help with hints etc and another site the transition has been very rewarding. The only downside is the price of renewing subscriptions when you know "the end is nigh" and there isn't much more I can add.

Date of experience: February 10, 2025
Pennsylvania
1 review
0 helpful votes
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My Heritage experience
February 13, 2025

I am not new to family history. I have been in Ancestry. Com, 23 and me, CRI, and now Heritage. This is the most interactive site and I have enjoyed making still pictures come to life of ancestors I never met. Since I had my DNA done 3 times, I did not get your test. But This is the best of all 4 sites for building my tree. And I have been able to trace it to the 1400s. Heritage has completed a 300 pp ancestor description for me in 2023 for which I am grateful.

Date of experience: February 10, 2025
Oklahoma
1 review
0 helpful votes
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Great
February 13, 2025

My experience with MyHeritage has been great. I love being able to print pages add share with my family. Very easy to use and understand.

Date of experience: February 11, 2025
Canada
1 review
0 helpful votes
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Ancestry Information
February 13, 2025
Updated review

The amount of information coming to me is very exciting. There is a lot to absorb and it can be a bit overwhelming at times

Date of experience: February 10, 2025

Interesting informative and great fun
November 22, 2024
Previous review

I am always getting updates, and plenty of them. Most are people I have heard of over the years but some I am not able to verify as those who might know, unfortunately, have long since passed. IE. Names, dates, relationships and in some instances, locations. But it is very overwhelming to think of all the people that are connected to me. But I quest in a way it all makes sense. I.E. My paternal grandfather was one of 14 siblings. And the names never change that much which of course males it more confusing. But! Such fun!

Date of experience: November 12, 2024
Sweden
1 review
0 helpful votes
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Fascinating to find out so many things
February 13, 2025

There are two sides to this, finding out your ethnic origin, and also tracking the spread of your ancestors across the generations. I think all people should do at the very least a DNA analysis, and see what they're really made of. After that if they wish to do a tree, it is completely their freedom to do so. Personally, I started with a tree and then did the DNA. I've continued to progress my tree, although it has slowed down a lot now. I still hope for further findings in the future.

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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My experience with Myheritage
February 13, 2025

Since joining MyHeritage and submitting a DNA test in 2021, I have been very impressed by the data they supply me. It has led to gaining valuable insight into my mother's as well as my father's heritage. Some of the modern ones have come forward to give me additional information about certain ones within theirs, which has filled in the gaps where they appear in mine. Highly recommended.

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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Family History
February 13, 2025

MyHeritage is easy site to navigate and to be able to trace family members. I would recommend the site to anyone just starting out in starting their family history search, with the help given with matches already
Listed and you just need to say yes or no to a connection your family tree can grow fast,

Date of experience: February 10, 2025
Canada
1 review
0 helpful votes
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I recommend My Heritage.
February 13, 2025

I've had a couple of issues over the years that I've been with my heritage. The people I've spoken to have been personable, friendly and very helpful. It's also put me in touch with relatives I would never known I had if my heritage had not made it possible.

Date of experience: February 10, 2025
New York
1 review
0 helpful votes
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I love to see pictures of my ancestors and read stories about them. And more other countries records are available all the time. And the research continues for you even when you have to take a break and is there waiting your approval when you are able to come back to it. No more traveling all over to search records.

Date of experience: February 10, 2025
Wisconsin
1 review
0 helpful votes
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Growing my tree
May 12, 2025

I like how MyHeritage syncs with FamilySearch and keeps growing both trees. A lot of great info, easy to use. I recommend MyHeritage!

Date of experience: May 12, 2025
Australia
1 review
0 helpful votes
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Fantastic
February 13, 2025
Updated review

I found My Heritage to be very useful in building my family trees, the smart matches and help from other members proved valuable in helping find lost relatives. And to be able to make a chart of my trees and get them printed in large size leaves me with a memory I can pass on to my children

Date of experience: February 10, 2025

Has been enlightening
November 22, 2024
Previous review

I've found My Heritage a lot of fun tracing my family history, discovering things I had forgotten and learning new facts

Date of experience: November 12, 2024
Mexico
1 review
0 helpful votes
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Genealogy website very useful.
February 13, 2025

I have used it for many years and each year it has new information about my ancestors. So, it's the best hobby I've had and at the same time I'm doing a very interesting book to share with each member of my family.

Date of experience: February 10, 2025
California
1 review
0 helpful votes
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Helpfull
April 14, 2025

Also informed of new discovers and helpful hints. New items I never found before.

Date of experience: April 14, 2025
Canada
1 review
0 helpful votes
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You are very expensive to subscribe to.
February 13, 2025

I am paying too much money for what I am receiving from MyHeritage. Why don't you reduce your cost to customers.

You are the ones benefiting from me as I have given you my genealogy research aka Family Tree Without it you would not be able to send me emails about Matches, etc.

Date of experience: February 10, 2025