MyHeritage

I am paying too much money for what I am receiving from MyHeritage. Why don't you reduce your cost to customers.

You are the ones benefiting from me as I have given you my genealogy research aka Family Tree Without it you would not be able to send me emails about Matches, etc.

Quick resolution of my support requests.
Very long analysis time of transferred DNA files.

A technical problem resolution & subscription renewal went well in friendly & professional manner.

I have been surprised at how much information was available so quickly. However I soon used up my allocation based on my plan. The only thing that has prevented my journey is the extra money it will cost.

I really like the idea of the updated DNA! I saw new areas that were interesting and did some reading about the different areas now on my list.

I am very pleased to get more information on my family descendants and every time you updated new information, it is always surprise and appreciate to know more of it. But there is missing information on great, great grandmother Elgar-need to know her full name and maiden last name and marriage document as well. I hope that will fill in new updated information soon.

Thank you

Looks like it will provide some good info once it is processed. Mailing the sample from Canada was very expensive and it should clearly state that it must be shipped as a small package declaring what is in the package. This confusion resulted in package being returned and then I had to paying postage again. Total cost to ship package was about $15.00. Also should state when purchasing that return postage is NOT included.

I appreciate your finding ancient relatives, but I would prefer you showing how they connect to me. So I know where to begin looking.

I do not find My Heritage particularly helpful for reviewing and obtaining copes of historical records and documents. I do not like the auto addition of too many distant relatives without individual review. I do like much better access to European sources. I also the recent addition of old newspapers from smaller towns.

Other sites have not provided as much information as this one has. We have made some interesting discoveries about our families as a result.

It's easier than you might think to enter birth and death dates that clash with the births of children. I have more than a thousand people in my extended family tree now, and Consistency Checker keeps track of all the mistakes entered, so I can go and do research and fix those! Overall, you have a stronger, more accurate ancestry database. This is the goal.

Tend to have little blasts of research to update my site as much as i can,get loads of info to add but dont have the time to do a lot of it,so pick and choose when i can.have quite a few mistakes which i would like to get sorted out,overall quite satisfied with My Heritage.

My Heritage are very quick in updating connections. However I feel I am being bombarded with information, some of which is incorrect and I find it difficult to correct wrong information without it being added to my tree.
This is a daily experience.
I find it difficult to stay on task of writing my own family history/story booklets.

It allows me to to delve deep into my roots and find family. The main purpose of this is to leave a legacy for my grandchildren and their grandchildren. They say to know where you are going it helps to know from whence you came! My Customer Relations Manager went out of his way and was very helpful and patient as I went through challenges renewing my subscription. I am so happy we achieved that at last!

Lots of information, but also lots of mistakes. Record is normally very well, but smart matches has given me a lot of trouble because it was wrong

The researchers have found records, that concentrate on one part of my family, that go back 400 to 500 years. Also the DNA test surprised me with relatives from the Holy Land and Finland! Part of my family has been in the Colonies/ States for a very long time.

The suggested links are quite often correct and can lead to greater detail and further family links.
One issue that could make things easier is when a child is linked to the wrong father in a multi marriage relationship just swapping the parent couple rather than deleting all relationships.