Overview
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
Every time I call customer support I get quick prompt positive results
Rec'd DNA kit by post days after payment online. Easy to do swab, posted it back to UK office.
Rec'd my DNA results & info by email faster than I expected & was given choice of going further into family line - for further payment. Overall very pleased with initial basic service.
I have been able to find ancestors from the 1500's and up to more current times. I am happy to now be able to read newspaper reports.
The site is not difficult at all to learn to use.There are connections and suggested ones all the time.I'm very pleased with my time on the site.
It's just waiting for family my age to come on board. It's mainly distance cousins who are looking for their family.
I currently have a ( disjointed) tree that consists of a lot of twigs and branches with gaps that are sometimes aggravating
All data is quick and simple to enter, fits seamlessly, and is a pleasure to use. The layout reporting charts are also easy to read and navigate.
I have always wanted to know where I came from and where my family came from that is why I decided to get a DNA test done, I have learned a lot with the help from my heritage, thank you
EASY TO USE, RECEIVED KIT, READ INSTRUCTIONS AND SENT OFF, ALL VERY EASY TO UNDERSTAND. RECEIVED RESULTS IN SPECIFIED TIME,
I have paid 150. Tried to email and contact to tell someone I needed help. No response. So far money wasted.
I have gathered a lot of information that now needs collating... when I have the time!
My experience with MyHeritage is enjoyable, entertaining, and quite addictive. Finding out relatives from times past is informative and interesting. I not only have my relatives in the tree, but I have researched my wife's family as well.
From the time I purchase my DNA test until I received it, sent it away and got the results I was informed of journey through the system and what stage it was at.
I recently had a problem with my myheritage tree and the myheritage support dealt with it very quickly and efficiently
People I never knew are now established kin. I discovered a very close relative that I never heard about before.
Much more information obtained in connecting relatives from the near and distant past.
The site is to use and the services provided are exceptional.
I have found many ancestors and love this program I have found cousins I never knew and famous people I am related to like Robert Fulton the steamboat captain
It is so wonderful to have such an experience. I am so satisfied with it!
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members