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MyHeritage

Overview

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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New York
1 review
0 helpful votes
Follow Roland J.
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Informations are excellent!
May 12, 2025

Many informations for genealogical table are getting only on this way. Many thanks for it.

Date of experience: May 12, 2025
Michigan
1 review
0 helpful votes
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I am very happy with the results of my family history but I am not sure I will continue it because of the expensive cost.

Date of experience: February 10, 2025
Canada
1 review
0 helpful votes
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Support not all that it should be.
February 13, 2025
Updated review

I have asked twice and have not received a reply to my question: Is there a report that lists all the updates that I have added to my tree?

Date of experience: February 10, 2025

MyHeritage's platform, while needing time to learn, it excellent
November 22, 2024
Previous review

Initial population of the sIte was relatively easy as was the ongoing updates and additions. The only issue I have encountered was to confirm entire Discoveries which led to creating duplicates. I've since learned to accept only specific data. If there was a warning about Confirming, I have not seen it

Date of experience: November 12, 2024
Australia
2 reviews
0 helpful votes
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Excellent Site.
February 13, 2025
Updated review

Excellent site, Lots of very varied information to look at. Such a range of information is a great aid to research.

Date of experience: February 12, 2025

It's all there, You just have to look for it.
November 23, 2024
Previous review

A mix of feelings as I find things out. There is plenty to find and the means to do it. Some things I have found were not as the family told me. That sort of thing leads to more research to find out the facts. This is where the surprises and disappointments can be. But all still very interesting. I find My heritage a great sit and now with Family Search in Utah added it is unrivalled.

Date of experience: November 13, 2024
Missouri
1 review
0 helpful votes
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Wonderful Site
May 12, 2025

You have been able to help me find so many answers that I haven't been able to find anywhere else.

Date of experience: May 12, 2025
Virginia
1 review
0 helpful votes
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Good Experience, but could be better...
February 13, 2025

A small detail, but I would like the option of printing family books designated with only specific branches of my tree. I have so many members, but often, especially when I wish to share branches with family or do research, it would be helpful to be able to choose which branch of the tree to create a family book, instead of getting hundreds/thousands of entries in my book. I don't always need such extensive inclusion of all the information in my tree when I wish to create a smaller family book...

Date of experience: February 11, 2025
Australia
1 review
0 helpful votes
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I found it very difficult to use and I kept getting feedback which was totally incorrect so I don't want to use it

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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VERY SATISFIED CUSTOMER, JOHNNY (VSCJ)!
February 13, 2025

Excellent and very-frequent "searching", well-presented and easily-interpreted "findings", affordable costing!

Date of experience: February 10, 2025
North Carolina
1 review
0 helpful votes
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I like the easy to use website. The photo enhancement is fantastic. I like the photo animation feature to bring back memories of long lost relatives.

Date of experience: February 10, 2025
Czechia
1 review
0 helpful votes
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I am very satisfied.
May 12, 2025

I am very satisfied, great program and great cooperation...

Date of experience: May 12, 2025
Michigan
1 review
0 helpful votes
Follow Terry M.
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I discover new features all the time when using. I particularly like all the DNA features, and the ability to learn more on the subject.

Date of experience: February 10, 2025
Switzerland
1 review
0 helpful votes
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Almost daily information about family trees with useful information

Date of experience: March 3, 2025
Canada
1 review
0 helpful votes
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Satisfaction
February 13, 2025

Raid growth of family trees with good information.
Good system to add additional information from other trees.

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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Easy to access.
February 15, 2025

Easy to access. Covers a great number of records from a large number of countries.

Date of experience: February 15, 2025
Sweden
1 review
0 helpful votes
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Family
April 14, 2025

Ups and downs events with the family. Small and large events.

Date of experience: April 14, 2025
Oklahoma
1 review
0 helpful votes
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Satisfied with all the resources!
May 12, 2025

It is a great tool to use. It is very expensive and that is a concern.

Date of experience: May 12, 2025
Texas
1 review
0 helpful votes
Follow Cheryl U.
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The fact that you send me information to easily add to my family tree it has made it much easier for me to expand my information quickly. I have access to an unbelievable amount of information with little effort on my part.

Date of experience: February 10, 2025
New Zealand
1 review
0 helpful votes
Follow Vicki A.
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With care, you can be on the right path. Check and double check and make sure dates and locations make sense.

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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The back sourcing on my dads mums side is great
I'll d like to dads dads side as well as my mums both side

Date of experience: February 10, 2025
Canada
1 review
0 helpful votes
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My Heritage
February 13, 2025

I first went onto My ANcestery and didn t get far on my tree. I needed Europe. I have gotten my tree back to the 1500's on some all thanks to my Heritage. If there is one improvement I would like to see is a search on Invite more family. I have ******* names in my tree thats a lot of looking. Other than that I always tell everyone to do my Heritage as a DNA test. Great program

Date of experience: February 10, 2025