Overview
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
MyHeritage has clean, well-organized software that is easy to use. It makes searching for your ancestors rewarding and straightforward. It encourages further research and accomplishment by the user. I love it and have made it my #1 site where I do my genealogy! Thank you, MyHeritage!
Easy to understand and use even if you are not a specialist in computing and ancester research.
I had no experience building a family tree. I found MyHeritage very helpful and responsive if I ran into problems, but that didn't even happen often. Excellent site to preserve family history for future generations.
Easy to collect data from the past from many sources creating a fenominal picture of your ancestors.
Has created new connections to my relatives and I have even found some new ones..
A very proactive and intuitive website. It's a shame all the extras are so costly.
Very easy to research, and a way of meeting unknown relatives. Help only a phone call away
If you are unable to follow the help e:mails.
I like using MyHeritage. There is much useful information about my ancestors to be found here. Often this information is not found on other websites. I also like the connection with Geni.
A couple of things that could be improved.
- I am not sure if it is possible toe easily merge duplicate profiles. Is is certainly not intuitive.
- DNA matches shared are only low centigram matches, very distant possible cousins. I have not found them useful for the most part.
After spending far too long and much frustration with another service/site, I am so happy to have joined My Heritage. A number of people in my genealogy group use this and it is easy to see why. I str8bgkt recommend it,
It can take a while to get used to all the intricacies of the site, but once that hurdle is dealt with you will find a wealth of information out there. The entries are stored in a fashion that is easy to follow, and allows for updates as further information becomes available. The record matches are the more reliable information.the smart matches can be helpful, but are not necessarily accurate as it is someone else's research and may not be as rigorous as your own. Be careful to check their dates. You can end up having an ancestor who dies before they are born.
All,round I have been extremely happy with other the programme and the backup from the company.
MyHeritage is absolutely the best platform for anyone interested in genealogy and DNA research. Their extensive database makes it easy to find relatives and uncover family history. The family tree-building tools are intuitive and incredibly useful, while the DNA test results provide fascinating insights into ancestry.
Additionally, their customer service deserves the highest praise – every inquiry is handled professionally and seriously, with a team that is always ready to help. Support is fast, knowledgeable, and genuinely cares about customer satisfaction. If you're looking for the best genealogy service, MyHeritage is unbeatable!
I have used different genealogy services but in my experience, MyHeritage is the best. Their records are extensive, their automatic match finders are very helpful, their autosomal DNA features are the best available, and the company is exceptionally innovative, regularly coming out with new features. Other companies have their good points but if I could only choose one provider, it would definately be Myheritage.
This is a great company who I have been with for some years. My experience with them has always been very positive. Their support team has always been first rate. I highly recommend them.
I have received many emails altering me of hints, new information about different individuals, as well as notifications of birthdays, anniversaries, etc. Their site is easy to navigate and to find information.
A good source if you want to see your connections with all your relatives in all directions. If you are focused, for example, on only earlier Scottish connections, you may get overwhelmed with information coming mostly from the U.S. But you can learn how to weed this out.
Learned a lot about my ancestors. Family tree is easy to navigate. To fully utilize the website, you have to upgrade.
I contacted the man whom it was suf ggested in a match and was able to make some great family connections.
My wife accidentally pressed the wrong button and was charged for something she didn't want. We met a very forthcoming woman on the support phone who fully understood the situation and resolved the matter in a short time. To day we received the total amount and we are very happy with the help we got.
I love history. So why not try to find out my family's history.Where we come from. My Heritage is a great tool to find that out. Who your ancestors are and your distant relatives. It is a great hobby you can pursue rain or shine. Sincerely: Taco. P.L Wijthoff
The many sources of historical records make researching my family's ancestry so much easier and enjoyable. I am currently approaching 2700 relatives spanning 8 generations, many interesting facts have come to light.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members