business logo of MyHeritage

MyHeritage

Overview

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews
+66
Sponsored message from MyHeritage
Discover your family story with a 14day FREE trial
Learn More
How would you rate MyHeritage?
grey star
grey star
grey star
grey star
grey star
Australia
1 review
0 helpful votes
Follow Elizabeth B.
Unfollow Elizabeth B.
Send Message
Share Review
Report Review

It's very easy to use
February 13, 2025

I find it very easy to navigate and to build my family tree. Verifying records is good and DNA can be used to ultimately confirm your findings.

Date of experience: February 10, 2025
Finland
1 review
0 helpful votes
Follow Terttu I.
Unfollow Terttu I.
Send Message
Share Review
Report Review

Surprised.
February 13, 2025

Nice to find birthdays of your aunts and grandfathers and lots of generations!
But the problem is the fact that all facts in Geni are not true.

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
Follow Leeanne C.
Unfollow Leeanne C.
Send Message
Share Review
Report Review

MyHeritage thoughts
February 13, 2025
Updated review

My husband wanted a DNA test for his Christmas gift and as they were on special, I decided to get one for myself also, and so started my journey with MyHeritage.
We both went online and entered the required information, which started our family trees.
The kits arrived in a couple of weeks, and we did the tests straight away and sent them back.
It took awhile for the lab results to come back, but we were kept updated with regular emails.

From entering the required information, I started receiving emails with information that linked my family tree with other people.
As I entered more of my family details, I found so much information and so many links to others' family trees, that is expanding my family tree and filling in, what has been up to now, information that I could never find before.
I'm very impressed with MyHeritage!

Date of experience: February 10, 2025

So easy!
November 23, 2024
Previous review

I found ordering the DNA tests so very easy.
Very smooth process, easy to follow and quick to do. Thank you.

Date of experience: November 13, 2024
Connecticut
1 review
0 helpful votes
Follow Bob O.
Unfollow Bob O.
Send Message
Share Review
Report Review

Expensive but very powerful tool for genealogy.
February 13, 2025

I have been a member of My Heritage for many years and have progressed as the system grew and acquired more data. Unfortunately, it has also become very expensive and I fear that I will not be able to afford the membership in the next few years.

Date of experience: February 10, 2025
Colorado
1 review
0 helpful votes
Follow Jerry P.
Unfollow Jerry P.
Send Message
Share Review
Report Review

Never in a million years
February 13, 2025

It seems that the full benefit of MyHeritage cannot be enjoyed without subscribing to a newspaper archive for nealy $400.00. That seems absurdly expensive and I have no interest in pursuing it. Best wishes!

Date of experience: February 10, 2025
RU
1 review
0 helpful votes
Follow Lena M.
Unfollow Lena M.
Send Message
Share Review
Report Review

Everything is good and interesting
February 13, 2025

I have been using it since 2010. You can store photos, build a tree and find connections. It is easy and interesting

Date of experience: February 10, 2025
Germany
1 review
0 helpful votes
Follow Stig A.
Unfollow Stig A.
Send Message
Share Review
Report Review

Family discovery
February 13, 2025

I'm pretty satisfied, but I'll mention it again. If I turn down discoveries, why do I keep getting them anyway?
My family is in Denmark, Germany and England. There are different spellings. They don't always need to be corrected. They are correct even if they are spelled differently.
And it is possible to become a father at over 7o. That is always criticized. Please take the person and look it up on Google.

Date of experience: February 10, 2025
Indiana
1 review
0 helpful votes
Follow Marlys W.
Unfollow Marlys W.
Send Message
Share Review
Report Review

Learning My Roots
February 13, 2025

I have learned so much about relatives who lived near me as I grew up, but I knew nothing about them. I had no information about my mother's family because they had passed away young. I have been able to piece this part of my family together.
It is wonderful that I can share this information with other family members.

Date of experience: February 11, 2025
Texas
1 review
0 helpful votes
Follow Richard W.
Unfollow Richard W.
Send Message
Share Review
Report Review

Very Helpful
February 13, 2025

The Smart matches help confirm my info, provide more precise info, and often lead to adding previously unknown relatives. The site constantly looks for new contacts, relatives, and info for my research and makes their findings available. On occasion, they share events like anniversaries, birthdays, etc for your family which often also reveals new info. The site works for you even when you are not working.

Date of experience: February 10, 2025
France
1 review
0 helpful votes
Follow Pierre B.
Unfollow Pierre B.
Send Message
Share Review
Report Review

In spite of the inaccurate explanations written, I do not understand and why you have changed the pourcentages of my own first data and also "lost" entirely some other data? Moreover, I believe only in the genetical data and not in the genealogical ones coming from papers very difficult to read and often which lie to "adapt" the false reality according to the ideology ruling these periods. As we say from a long time ago: mother is sure but father maybe. So only the genetical results are credible and reliable never the paper files..

Date of experience: February 12, 2025
GB
1 review
0 helpful votes
Follow David S.
Unfollow David S.
Send Message
Share Review
Report Review

It's a great site with so many sources.
February 13, 2025

There are a multitude of reference options for doing just a quick search or going as far back as you can, I'm back to the late 1500s on my tree.

Date of experience: February 10, 2025
California
1 review
0 helpful votes
Follow Kathryn D.
Unfollow Kathryn D.
Send Message
Share Review
Report Review

My MyHeritage
March 10, 2025

I am a very happy user of MyHeritage and I have been using it for many years. I am always excited to learn new things about my ancestors and finding out the many people that I am connected to.

Date of experience: March 10, 2025
Czechia
1 review
0 helpful votes
Follow Filip H.
Unfollow Filip H.
Send Message
Share Review
Report Review

Great tool for searching for family roots
February 13, 2025

After putting some names and dates you know by heart, it was quick to get names of other relatives and fill the tree with help of someone else family tree. Of course there might be mistakes, but you have at least something to follow. Mastering of your tree is your work anyway.

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
Follow Mike R.
Unfollow Mike R.
Send Message
Share Review
Report Review

MyHeritage has linked us with a Cousin that neither of us knew about each other. We met and got on so well. I was able to clear up lots of family questions for him. This has all been due to my research and the research of other users and their Family Trees.

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
Follow Marion S.
Unfollow Marion S.
Send Message
Share Review
Report Review

Lots of verifiable information gathered
February 13, 2025

Was able to gather & verify information, which is a bonus and a half, through documentation & existing family trees. Unfortunately, like everything, too expensive to continue so have decided to spend a year correcting our family tree & save up to have another year of gathering info. See you in 2026.

Date of experience: February 10, 2025
Wisconsin
1 review
0 helpful votes
Follow Brian E.
Unfollow Brian E.
Send Message
Share Review
Report Review

The web interface works well. The key area to be careful about is automatically importing "Smart Matches." Other users may not be as keen on paying attention to the details of building a family tree. I always try and find corraborating information before adding this type of information to my tree.

Date of experience: February 11, 2025
Finland
1 review
0 helpful votes
Follow Anzhelika C.
Unfollow Anzhelika C.
Send Message
Share Review
Report Review

Support
March 9, 2025

I had a serious problem on the site page and I turned to help through Instagram. They answered me very quickly, and solved my problem. I am satisfied with the proposed option. Thanks a lot.

Date of experience: March 9, 2025
New Jersey
1 review
0 helpful votes
Follow Tea C.
Unfollow Tea C.
Send Message
Share Review
Report Review

Basically Good Tools
February 13, 2025

We really like the features and research capabilities and have been longtime members. However, I do find that it is getting more and more expensive to be a subscriber and marketing has become very aggressive. We enjoy every other aspect of My Heritage, just not the upselling and increasing fees.

Date of experience: February 10, 2025
Philippines
1 review
0 helpful votes
Follow Graham C.
Unfollow Graham C.
Send Message
Share Review
Report Review

Knowing your Genes
February 13, 2025

Well, where do I begin?
A simple swap, send it away, just simply opens a door.
This consists of multiple exits, exits that spread far and wide. Following the links brings an episode/chapter that is unique.
The information just keeps flowing. It is indeed a wonderful path of history.

Date of experience: February 10, 2025
New Mexico
1 review
0 helpful votes
Follow Suzanne D.
Unfollow Suzanne D.
Send Message
Share Review
Report Review

Matches are annoying
February 13, 2025

Matches seemed like a good idea at first, but the fact that they don't contain info on sources is a problem. I understand that MyHeritage wants to solidify the larger tree, but doing it without sources isn't helpful to anyone.

Date of experience: February 10, 2025