MyHeritage

My Mother was adopted and we had no information on her birth mother etc. After the test I found a second cousin and through this contact I found my maternal grandmother. When I examined further DNA
Hits I found my mothers father. I now have 2nd 3rd 4th cousins in 7 countrys all over the world that I didnt know about. On my paternal and maternal side I have mostly finished my tree but I will keep researching. I find that MyHeritage is a very easy site to use.
The only gripe I have ( which seems to be common to all sites) is the drisciption of my Grandfathers
Brother as my Greatuncle which to me is not logical Surly if this is right my Grandfather should be my
Greatfather.
I have used MyHeritage for the last 3 years and will continue to do so.

I wanted to download my raw DNA file and attempted to do so using the instructions listed on the MyHeritage website. The option to download was not there. I then attempted to find out why this is by contacting their customer service but it only gives me the option to use the knowledge base which gives the same instructions that don't work. In order to speak or email a customer service representative you have to pay and go premium. Stay away from this company. Their results are basic at best and you cannot do anything with YOUR DNA as they keep it under lock and key evidently.

EDIT - I purchased a MyHeritage.com kit, still avoid at all costs! The response below from a MyHeritage representative is carefully crafted to create seeds of doubt about my complaint. But this time would be perhaps be better spent simply answering the customer service line in the first place.

It looks like someone from MyHeritage.com responds to these reviews and tries to help, but that time would be better spent trying to assist paying customers who have issues. I paid for my kit and received tracking. Kit never arrived and post office claims it never received it. After 7 calls over the course of 3 days I still was unable to contact someone at MyHeritage.com. Each time I called the customer service number provided, after a lengthy and confusing button pushing exercise, I was subject to a "Please call back." message. Not worth your time, purchase another kit. I did, and I am much happier with the result.

Proof of my purchase is below.

Very disappointed with the customer service. There customer support number goes un-answered and no one seems to action the call back requests or emails.

They have wrongly charged me after my free trail period ended, even though i had cancelled my subscription in time. At this stage i have tried numerous times to contact them to no avail. Further more there is no way for you to delete your payment details from there website. - which is very unusual.

This company continually raises fees and the initial advertised $59 fee is renewed at up to $299 without warning. THeir excuse is that they told you when you bought and they take no responsibility for notifying you of a pending renewal. THeir ethnic matching differs from three other services and is clearly wrong by not recognizing my mother and grandmother's proven ethnicity.

Their attention is impeccable and I can say they are known for being seriously committed.
My request was replied to appropriately at the time by Julia.
I will certainly continue to rely on their services.

After my Sicilian grandfather, U.S. immigrant, died in 1970, there was no one left to keep up the correspondence between the split family. But, being a family of diligence and loving research, the two sides came together finally in Oct 2024! Thanks to a direct relative of mine in Rome (common ancestor is from 1650!), hundreds of DePasquales were added to MyHeritage, and a link was found. If I had not sat down with my grandmother in 1996, and written all the names she could remember, it would have never happened. As soon as I learned the birth town of Grandpa, I planned the trip to Rodì in Sicily. Arriving unannounced, within three hours we had reconnected with three relatives, including the 95-year-old cousin of my mother. Within 2 days, I had met 11 (!) and now know of at least 15 others! I return with some from the U.S. and meet more there in October 2025. And future trips are being planned by others.
It was all possible because of MyHeritage.

I ordered an access to their records search program which was advertised for $24.99. They charged me $299.00 and getting a refund is almost impossible. Customer service is available if you want to make a purchase but unavailable for refunds. I did receive an email stating that someone would contact me. We'll see.

I was billed $191.40 for a year's subscription which I did not request. I received the email notifying me of this on 15 September but the email said I needed to advise if I didn't want this by 14 September. I emailed back and received no response. I also paid for two DNA tests and sent them more than 6 months ago and received nothing. I have serious concerns about how this company operates. I am trying to rectify these problems but contact is difficult (until now impossible)

I had been using MyHeritage for about 3 years now linked to Family Tree Builder. Over time I had a few minor problems, usually caused by incorrect settings which were sorted out quickly. However, I had a major problem 3 weeks ago when the sites would not sync. When I contacted MyHeritage several things were tried over the first week, then I got put through to Ron and he has been reviewing screenshots, logs, and program settings for the past week. He tried many things even deleting the programs and reloading them again and finally got it working. I must admit that I was giving up but he kept going. He is a credit to the Support program.

Have been trying to get someone to assist with a refund for a service they have charged me for and I didn't request. Website and phone message state that someone will phone you back. This hasn't happened even tho have requested it several times. I did receive one email stating that they have now cancelled my subscription but conveniently ignored what I actually contacted them about, to get a refund. Keep getting an undelivered message when tried to reply to email, stating that they blocked it. I see this is a common issue. How a company is allowed to use such underhand tactics to take money from you and offer zero customer service or support. Blatant lying on their website and phone message. Do not sign up or use this site. Absolute gangsters.

I recently received my DNA results and began to initiate a family tree. After spending numerous hours imputing names, pictures and information, I realized that I was on the wrong account one that was not a prime membership. All the information was imputed in an account that I had started five years earlier, when I began a Heritage family tree project and quickly abandoned it. I called customer service for site assistance. A wonderful, knowledgeable, patient representative, spent a great deal of time fixing my mistake. Olivia R. Thank you for your help.
Rocco M.