Ken M.

I had been using MyHeritage for about 3 years now linked to Family Tree Builder. Over time I had a few minor problems, usually caused by incorrect settings which were sorted out quickly. However, I had a major problem 3 weeks ago when the sites would not sync. When I contacted MyHeritage several things were tried over the first week, then I got put through to Ron and he has been reviewing screenshots, logs, and program settings for the past week. He tried many things even deleting the programs and reloading them again and finally got it working. I must admit that I was giving up but he kept going. He is a credit to the Support program.