I have been using the My Heritage genealogy site for many years, recording my family's ancestry. My Father-in-Law started decades ago using the old-fashioned methods of visiting people and find documents. He managed to draw up a number of family pedigree charts which made my life a lot easier when I started using their very easy system of data entry. On a few occasions I have called upon the support services of My Heritage to help with an issue or make a suggestion, and have been most impressed how they have responded in a very friendly and efficient manner, ensuring I fully understood their instructions and comments.
I was very happy to learn how to put back black ribbon to profile cards of deceased persons' pictures. I tried everything and searched everywhere but it was Claudia P. Of Support team who let me know that I have to tick Show black ribbons under Settings. So simple but if you do not know it it can be a nightmare. And I grade her 10 out of 10 possible points.
For the last year I have had a fully paid subscription with My Heritage and today I had to call and let them know that because of financial reasons I could no longer continue my subscription. They were lovely about it and told me what I could still do. Everything I have on my tree will still be accessible, I just can't add anything new. That is great.
It was easy to order. Sale price was great. Just waiting for the results to come. Have been recommended it to friends.
On January 6/23 I made the unfortunate mistake to subscribe to MyHeritage. I thought I was subscribing to a monthly subscription. When I realized my mistake I tried to contact their support system. I specifically said what time I would not be able to take a call. That is when they called. For a week I have sent emails and tried calling to see if I had any options. I have received no responses. Please consider carefully if you are thinking of subscribing
This company hides a subscription behind the purchase of your kit. They don't tell you about the subscription anywhere until you get charge after the classic 'first month free trial'. Then it's 114£ suddenly out of your pocket with no warning. Stay away from this scam.
Unfortunately I forgot to cancel my membership after the trial period so went on to be charged. This was completely my fault but I'm not in a financial position to be able to afford this at the moment.
I contacted customer services who not only offered me a full refund immediately but gave me a year's basic membership free. Fantastic service, helpful yet professional.
I will certainly renew my full membership when I'm in a better financial position.
The layout for the family tree, the ease of researching and the availability of data on offer is excellent.
A great company overall.
I moved my subscription date forward to take advantage of an offer by MyHeritage. Unfortunately two months later an automatic renewal was due to be triggered. Contacted company to clear up issue and all seems satisfactory. Makes a difference when you have an operator that:-
Listens;
Understands the problem;
Offers a solution; and
Does something about it.
So all good and hopefully auto =-renewal will not trigger
MyHeritage resolved a problem with an order right away, no questions asked. The website is very easy to use and shipments are always fast. I have ordered 3 kits from them. Very pleased with this company.
I was unexpectedly billed $166.22 for the annual subscription to something. I was never asked about subscribing, nor notifies about this billing. I contacted My Heritage multiple times over the phone and emails. Each time received the same answer: Somebody will be in touch with you... So far there were no replies, not a single email or call
Subscription since 2008. The combination of an intelligent genialogical program, a tree-web-page and the automatic smart match facility makes MyHeritage unbeatable. Especially in the complete version, where you have access to (almost) all data-collections (world wide). Poul. Denmark
I had to call Heritage about an error in my billing. I was put in contact with a lovely young lady in County Cork, Ireland. Might add that this is where my Family history starts. She resolved the issue quit readily and all is good again. Even exchanged a little Irish knowledge while we were doing business. Excellent experience.
Thank you
Lorna, in Ireland, patiently walked me through the complicated process of transferring two sites into one, multiple times until we got it to work. Best and most patient help I have ever experienced. Great job Lorna and My Heritage.
This is a full functioned application. I've found many people in my family that I didn't know existed. After a month or so, just a few speed bumps. Support was slow for one of my problems, but once they responded, they followed up. Too bad you have to pay extra to do real, in depth searches. And beyond MyHeritage's control, contacting other site managers means wait who knows how long for a response.
I had a question concerning my parents' DNA results. The company explained to me that sometimes aol does not accept myheritage emails. However, Pauline from Ireland could not have been friendlier or more helpful. She was able to switch over the email addresses easily. I would definitely rate their customer service excellent!
Automatically billed $299 dollars one year after my daughter did the least expensive dna test with them. This is a crooked company which is attempting to scam people. Don't expect any help from their "customer service."
They have in there site, if you don't like it you can cancel. Well I tried and they are only giving me $29.95 back out of $119.40. I had a 2 week trial plus one day. NO will not refund my money. Just be warned!
I am a senior citizen in my seventies with limited tech information. These two young ladies had an abundance of knowledge and as important, patience. I appreciate them very much - I hope MyHeritage does also.
My kits were almost done when they got delayed and I got this message:
"We are experiencing delays because we are upgrading to a new and more advanced version of the chip used for DNA analysis. You can expect your results Mar 26 2019 Apr 16 2019. We apologize for any inconvenience."
So they will take 8 weeks minimum from the time that they received my sample. Not too happy with them right now
Dear Janice L.
I'm sorry to read your low star review and I sympathize with how you have not received your results as promptly as you expected.
We are currently upgrading the chip used for DNA analysis to a new and more advanced version and unfortunately, this change will cause a delay of a few weeks.
It is frustrating to have to wait a few extra weeks for results and this concern is absolutely understood. Your feedback has indeed been escalated and we are aware of the issue and are working to resolve it as soon as possible.
Laboratory delays such as these are altogether abrasive during the wait but I can assure you that ultimately, this new top-shelf chip will provide better insight into everyone's DNA research and progress and the value in it is great. MyHeritage believes that all our members will profit in their research progress ultimately with this new chip.
Feel free to e-mail me directly if you have any further question at john.vipsupport@myheritage.com.
Regards
John
MyHeritage Team
Overview
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
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Hello Gina,
Please note that once you enter into a free trial subscription, or purchase a full years subscription (Site or Data), you are sent a "Thank you" email to your registered MyHeritage.com email address.
Within this email, there are listed the benefits of the subscription and also instructions on how to cancel the automatic charge at the end of the free trial period also shown is the renewal price for the following year.
Additionally, before a subscription is about to expire, a “Friendly reminder” email is also sent a few days in advance, again, with instructions on how to cancel should you not wish to continue.
We do however understand that these emails may be routed to a junk or spam folder and therefore get overlooked.
With that in mind, I would be more than happy to assist and follow up with any questions or problems you may be having.
Please contact me at Nikolina.vipsupport@myheritage.com from the registered email address of your account at MyHeritage. In addition, please provide a direct link to this review.
Thank you,
Nikolina, MyHeritage Team