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My kits were almost done when they got delayed and I got this message:
"We are experiencing delays because we are upgrading to a new and more advanced version of the chip used for DNA analysis. You can expect your results Mar 26 2019 Apr 16 2019. We apologize for any inconvenience."
So they will take 8 weeks minimum from the time that they received my sample. Not too happy with them right now
Janice L.'s review of MyHeritage earned a Very Helpful vote
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I searched for free and some Discoveries came up. When I tried to view the Discoveries it said I...
First they sell you a plan that does nothing and the rest is freeking expensive on to the plan...
Dear Janice L.
I'm sorry to read your low star review and I sympathize with how you have not received your results as promptly as you expected.
We are currently upgrading the chip used for DNA analysis to a new and more advanced version and unfortunately, this change will cause a delay of a few weeks.
It is frustrating to have to wait a few extra weeks for results and this concern is absolutely understood. Your feedback has indeed been escalated and we are aware of the issue and are working to resolve it as soon as possible.
Laboratory delays such as these are altogether abrasive during the wait but I can assure you that ultimately, this new top-shelf chip will provide better insight into everyone's DNA research and progress and the value in it is great. MyHeritage believes that all our members will profit in their research progress ultimately with this new chip.
Feel free to e-mail me directly if you have any further question at john.vipsupport@myheritage.com.
Regards
John
MyHeritage Team