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Barbara S.

Contributor Level

Total Points
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1 Review by Barbara

MyHeritage

  • MyHeritage

“I don't understand the positive reviews. I cannot make contact with this company.”
7/24/22
Verified purchase

I was billed $191.40 for a year's subscription which I did not request. I received the email notifying me of this on 15 September but the email said I needed to advise if I didn't want this by 14 September. I emailed back and received no response. I also paid for two DNA tests and sent them more than 6 months ago and received nothing. I have serious concerns about how this company operates. I am trying to rectify these problems but contact is difficult (until now impossible)

Tip for consumers:
Simply stay away from this site. I have tried many ways to contact and it seems near impossible.

Products used:
2 DNA kits

Service
Value
Shipping
Returns
Quality
  • Comments (1)
  • 17.6K Views
Helpful  (9)
Thank you
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MyHeritage S. – MyHeritage Rep

Dear Barbara,

I am sorry to read your review. I would like to investigate your case personally, please send me a message from your registered email address to dean.vipsupport@myheritage.com and I will be more than happy to help you.

I look forward to hearing from you.

Kind regards,
Dean, MyHeritage Team

Barbara Has Earned 9 Votes

Barbara S.'s review of MyHeritage earned 9 Very Helpful votes

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