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MyHeritage

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Germany
1 review
0 helpful votes
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Große Fortschritte in der Recherche.
February 13, 2025

Verwandte in den USA gefunden, mit denen ein guter Austausch begonnen hat.

Date of experience: February 10, 2025
New York
1 review
0 helpful votes
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Knowledgeable, courteous customer service.
August 18, 2024

Due to a recent power wash, I lost all of my current passwords. In addition, I had changed my sign in from the original setup. I was able to get back into myheritage account because of the help I received from customer service.

Date of experience: August 8, 2024
Canada
1 review
0 helpful votes
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Simple question unanswered
September 20, 2024

All I wanted to know is how to change the email address to which the news letters are sent NOT change my accounts overall address... somehow in the past my registered email address became unlinked to the email to which my MyHeritage news letters were sent to and I just wanted to make sure they continued going to my new email address as I'm changing my IP soon and that email address will no longer exist. PS if as below my last name is private why can it not REALY be private why do I have to enter it?

Date of experience: September 10, 2024
Uruguay
1 review
0 helpful votes
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Desilucionada
November 7, 2024

Tengo dificultad extrema para comunicarme con alguien responsable de la página para que me ayude con la imposibilidad de obtener la información que necesito. Eso me sucede desde que me suscribí. Sigo pagando con la ilusión de poder encontrar familiares y nexos con otros árboles genealógicos.
Agradezco que me den una oportunidad para expresarme y hacer saber los inconvenientes que tengo.

Date of experience: October 28, 2024
Dean A. MyHeritage Rep
8 months ago

Hola Elena,

Entiendo que te pusiste en contacto con mi colega, quien te ayudó a resolver el problema. Si necesitas más ayuda, comunícate conmigo desde tu correo electrónico registrado en MyHeritage a dean.vipsupport@myheritage.com.

Atentamente,
Dean,
El equipo de MyHeritage.
(Traducción proporcionada por Google Translate)

Hello Elena,

I understand that you were in touch with my colleague, who has helped to resolve the issue. Should you need any further help, please contact me from your registered MyHeritage email to dean.vipsupport@myheritage.com.

Kind Regards,
Dean,
MyHeritage Team.
(Translation provided by Google Translate)

Canada
1 review
1 helpful vote
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Satisfactorty
August 31, 2024

I don,t know the names and dates of a relative. That is what I am looking for.Just one person
Show me the family tree of Maria Sawan.Born 2015.Died 2003 in Edmonton Alberta Canada
Father Joseph Sawan Mother. Harriette Willier Married George Budeshiem in Edmonton
Help me find her tree?

Date of experience: August 21, 2024
GB
1 review
0 helpful votes
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Ok all simple to use and set up, still awaiting results.still waiting to see if anyone's related to me.
Not due about paying so much a month to use the website. Will see!

Date of experience: August 26, 2024
Germany
1 review
0 helpful votes
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Sehr hilfreich
February 13, 2025

Ich habe in Mittelpolen viele Daten über Verwandte bei MyHeritage gefunden!

Date of experience: February 12, 2025
Canada
1 review
0 helpful votes
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Inconsistencies
August 31, 2024

Far too many on recommendations from you. Over 1000 don't know where to start to fix them. Family tree builder doesn't work and you guys couldn't fix it. I'm not a happy camper

Date of experience: August 21, 2024
France
2 reviews
0 helpful votes
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Un support très limité
February 13, 2025

La première fois je devais cumuler 2 arbres: le support de MyHeritage me l'a fait. Bravo et merci.
La deuxième fois je voulais supprimer une branche complète d'un de mes arbres: la jeune femme du support m'a carrément envoyé sur les roses en disant que je n'ai qu'à supprimer manuellement tous les ancêtres concernés (il y en avait près de 2000 et ça m'a demandé près de 12 heures). Écoeurant.

Date of experience: October 20, 2024
Ireland
1 review
0 helpful votes
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Overlapping duplicate records
August 31, 2024

I have been a customer of MyHeritage for over 2 years. In a number of cases where I was researching a name ~ say Joe Bloggs, the search returned 6 Joe Bloggs names.
However when I checked through the various names Joe Bloggs, I found that actually there was duplication and triplication, in that the 6 returns related to 2 Joe Bloggs ~ and not 6.
It would be easier if records were merged, which would make them easier to research and be more accurate.
Similarly if searching for a Mary Soap, and an approximate birth date of 1890 is given ~ little point in seeing details of a Mary Soap,born 1630.
While the service is very good, if alot of the duplication, triplication,and quadruplication was merged, it would in my humble opinion be more helpful to MyHeritage customers.

Date of experience: August 21, 2024
Finland
1 review
0 helpful votes
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Without MyHeritage's SmartMatches and RecordMatches functions, creating a family tree would not have been easy. These functions make it possible to find matches for people in the family tree, and adding ancestors and relatives to the tree is fast.

Date of experience: August 18, 2024
Washington
1 review
0 helpful votes
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Unknown Biological Great-Grandfather Was Identified
February 13, 2025
Updated review

With the help of MyHeritage atDNA matches and available family trees of these matches, we were able to find the identity (name, date of birth and death, later relations and off-spring) of a previously unknown biological great-grandfather who had an out-of-wedlock born son with the great-grandmother. Quite the puzzle but rewarding in the end.

Date of experience: July 31, 2024

Finding unknown biological ancestors
November 22, 2024
Previous review

In two separate independent cases I have been able to uncover the true identity of unknown (great) grandfathers of distant current relatives of mine. In both cases this involved a child born out-of-wedlock (ca. 1900), after which the biological father disappeared and remained unknown to the current grandchildren. These searches were possible through MyHeritage's atDNA testing and analyzing the cM matches of current other testers, as well as evaluating the family trees of these testers (accessible through MyHeritage) looking for possible common ancestors. This was not an easy task and took some time to successfully result - in both cases - to uncover the name of the unknown biological (great) grandfather.

Date of experience: November 12, 2024
Chile
1 review
0 helpful votes
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Emocionante
December 4, 2024

Encontré una parte de mi familia que no sabía que existía. Pero me fui dando cuenta que mis abuelos y tíos lo sabían.

Date of experience: November 24, 2024
GB
1 review
0 helpful votes
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Taking the test is a simple proceedure. My daughter, 2 grand daughters and a nephew of my late husband have also taken the " My Heritage " DNA test. Awaiting some results with great interest.

Date of experience: August 26, 2024
Canada
2 reviews
0 helpful votes
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Who knew I was related to so many other people!
August 31, 2024

Having started with knowledge of only around a hundred years back it's amazing to be able to trace back to the Viking era. So easy to connect to other users.

Date of experience: August 21, 2024
Croatia
1 review
0 helpful votes
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You're the best!
September 11, 2024

With MyHeritage you can easily research your ancestors in several ways. You just need to get going. You'll be delighted.

Date of experience: September 1, 2024
Hungary
1 review
0 helpful votes
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Many languages available
August 29, 2024

Because of the many languages, it is used by many people in the world, which is a great advantage for the family tree. It also provides the latest techniques as an option, which fascinates me.

Date of experience: August 19, 2024
Portugal
1 review
0 helpful votes
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Discovering my Ancestors
August 28, 2024

If you want to discover more about your family and your ancestors, don't hesitate to open an account on MyHeritage and create your family tree. You will be amazed at the results.

Date of experience: August 18, 2024
California
1 review
0 helpful votes
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Experience
September 20, 2024

Very satisfied! So far it's been very easy to navigate! I'm on several different DNA sites and so far this is the easiest!

Date of experience: September 10, 2024
Slovakia
1 review
0 helpful votes
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Satisfie for years
August 27, 2024

Using the website for years and also the other, but this I like the most. I love how easy is to use and also the DNA tests. Highly recommend it to everyone.

Date of experience: August 17, 2024

Overview

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

service
405
value
336
shipping
205
returns
195
quality
336
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