I'm still new using your site and data.
I don't want to include all non DNA ones such as a cousin's spouse's mother or spouses cousins that are not directly related. I went down that road in another ancestral app and it became too "polluted and complicated" for me personally.
I presently have 2 unanswered emails with regards to why I am not able to extract information from a saved MyHeritage record.
I have an outstanding issue with regard to obtaining a refund. So not very happy right now.
Gute Familiensuch, aber öfters doppelte Erfassung in den Daten
Ich habe durch MyHeritage sehr viel über meine Vorfahren erfahren!
A great "toolbox" with DNA analyzing and matching against family trees as the most interesting of the newest tools. Easy to use. And easy to spread wrong information, if you copy without checking with trustable sources.
Wacht nog steeds op de DNA Kit die ik vorig jaar voor de kerst besteld had
I am testing the fifth family member. MyHeritage sends DNA packages very promptly and with exceptional care. The packages are weatherproof and easy to resend to their testing laboratory.
I love this service and will keep testing with them. It makes knowing more of my past so much easier.
I cannot begin to express my gratitude for MyHeritage. This platform has been an absolute revelation in my quest to uncover my family history.
I was astonished by the sheer volume of new family members I discovered. It felt like uncovering hidden chapters of my life. Connecting with distant relatives and learning about their lives has been incredibly enriching. Furthermore, the details I found about existing family members added depth and color to the stories I already knew.
The DNA kit was a game-changer. It opened up entirely new avenues for research, and the match results were incredibly accurate. It is truly remarkable to pinpoint geographical origins with such precision.
I was also impressed by the photo enhancement tools. Bringing old, faded pictures to life is like stepping back in time. It's a magical feature that has brought immense joy. The messaging tools have been instrumental in connecting with newfound relatives, making the experience even more personal.
The option to browse other - open - family trees is a brilliant feature. It has helped me consolidate information and create a more comprehensive family history.
MyHeritage has far exceeded my expectations. I wholeheartedly recommend it to anyone with even a spark of curiosity about their ancestry. It's an invaluable tool for building a rich and detailed family tree. Thank you, MyHeritage, for making this journey so rewarding!
My heritage makes you travel. In time and space. You discover amazing facts about your ancestors, so...about yourself. It is a pity to be unaware of so many things that brought you where you are, and the person you are..
For a long time since I had Ancestry DNA done, I did not have too much contact with them. From the moment I received my DNA results I have received "connections" from you constantly and find it easy to add additional info to any entry in the tree. I have more than one tree on my account, McGuire (Materanal side) Rutherford (Paternal) and Daley (my wife's, from Jamaica). When I review some of the names, and it shows maybe 9 people connected to that name with a description like "brother's wife" I do not know which brother it might refer to. I saw somewhere that it has been updated to show a family tree line to remedy that, is that an update that I have to ask for?. I would like to know if there are any updates to the program that I can get or does it come automatically. Thank you for now,
Des. Rutherford
I found out a family truth. My Grandmother who died always said she had African heritage and we didn't believe her till we found out I had 5% Nigeria.
I had difficulty maneuvering the screen to delete and to control the tidiness of the screen- the tree adds far too many copies and makes for a surprising mess of perhaps five copies of one person for example. She did help me and patiently guided thru a process to control those copies but I still think it should not happen. Also she explained inclusion of married individual spouse ancestries which really messes up everything - I think my heritage could set it up so that did not happen or at least provide a choice.
I have got further in tracing my ancestry with My Heritage than I ever got with any other site I have tried. I am especially happy to have finally found out information about my paternal grandmother: I had previously known nothing about her except her name.
I was delighted to take advantage of a free DNA upload weekend with a number of kits I administer and that led to taking a full year subscription which allowed me to delve into matches that weren't on other sites. I was particularly surprised by the number of Irish close matches that were there which helped solve some family line issues. The chromosome browser was really useful although it would help if I could separate maternal and paternal lines there as many matches were on both sides. More colours would also be useful for chromosome matches. I'm not a huge fan of the tree design. I subscribe to another site which I find more intuitive. I can't afford to subscribe an annual fee and wish that I could have the option to subscribe for one month at a time where I could focus on research at an affordable rate and take a break when I'm not using the site. However, my overall experience with MyHeritage was really worth it and I wouldn't hesitate in recommending uploading your DNA there.
Describe what your intentions are and the representatives handle all the details, they anticipate connectivity issues and call back when they say they will.
I received and sent back my DNA kit June 22,2024 and as yet, never received the results.
I contacted My Heritage many time and finally was told a new test was sent to me August the 12th. So far I've not received it. I'm most discouraged. The My Heritage website does not include a phone number to contact so I could not even speak to someone in person.
As a senior in my 80s, I had wanted to find out more about my heritage. I was planning on giving gifts of tests to my children but will now use a different DNA source.
Hello Paul,
Thank you for your feedback.
I am really sorry to hear this happened. I was able to locate your account and I am pleased to see that the issue was already solved by my colleague who provided you with a replacement kit that should arrive to your soon.
Should you need further help, please do not hesitate to contact me from your registered MyHeritage email to dean.vipsupport@myheritage.com.
Kind Regards,
Dean,
MyHeritage Team.
Nice tool to help you progress and keep your findings safe since your tree is private and people cannot mess up your good work. I feel there are less South American records but still helps.
I like the web pages and the ability to access new information and the web managers. But I find I'm confused about the DNA matches ancestry, who they are and how these are related to me. Also does the DNA matches mean they are biologically related?
This site has been very helpful and I have gained a lot of valuable information in my research. One of the drawbacks for me has been the smartmatching process. If there is a family of multiple siblings, the identical smartmatch has to be completed for each individual even if the suggested smart match source if from the same person. This gets especially tedious if the parents and children of this individual all have the same smart match.
Mit eher dürftigen Unterlagen sind wir mit unserem Stammbaum angefangen. Nach nunmehr fast 3 Jahren kommen immer mehr Daten zusammen und aus unserem schmalen Stamm ist eine riesige "Buche" geworden. Wir sind wirklich stolz auf das Ergebnis. Vielen Dank an MyHeritage!
Ich bin sehr zufrieden mit MH, es werden nur zu wenig nahe Familie in den Newsletter.
Overview
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
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Hello Ursula,
Thank you for your feedback and for bringing this to our attention.
I would be more than happy to assist and follow up.
Please contact me at dean.vipsupport@myheritage.com from the same email address that you use for your account on MyHeritage.
Thank you and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.