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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Way too too many emails. I can't even begin to keep up with them.
In alle opzichten is Myheritage een fantastisch middel om stamboom aan te vullen en matches te maken. Zoekprogramma is meer dan uitstekend. Toppie.
Gute Vergleiche
Bei Suchaktionen leider sehr viele Datensätze, die bereits durch die Suchkriterien ausgeschlossen sind und bei der Durchsicht viel Zeit erfordern.
Mais j'ai des difficultés à trouver des actes de naissance en Belgique leur site AGATA et compliqué à utiliser si vous avez un autre site j'aimerais le ou les connaître cordialement
I have been researching on and off, depending on my commitments. Like most people, the walls, rabbit holes, and head scratching became normal.
When I first joined My Heritage, I found it to be a quietly remarkable companion. The site guided me with ease through records and connections I never thought I would uncover. Its intuitive layout and gentle prompts made the experience feel less like data gathering and more like storytelling. In my own experience, MyHeritage offers not just information, but a sense of belonging and a fresh beginning through time worn eyes. I have found that My Heritage nudges you along and allows you to wander at your own pace. I've unearthed connections and stories that have made me smile, pause, and even raise an eyebrow. To sum it up, I have found My Heritage to be a quietly profound experience.
Semplice da usare, ma andrebbe implementato con alcune funzioni filtro
When entering information about the person I am wanting to find, It gives me a extremely long list of people with assorted spellings and assorted countries, even though I have entered the specific spelling, country, region, dead or living. I have also entered information about my wife's parents who has given me birth, death and burial place, " which I need to to continue building the family tree " it reply's, " Not found " or words to that effect. The emails that you regularly get, telling you about people that are already in your tree.
However, the majority of the time I hit the jackpot and get all the information I need by just entering their name, it gives you their parents, siblings and children. For the beginner, its a great platform to start, offering a free subscription with limited restrictions and the choice to upgrade your subscribe to two different levels, if you get the bug, where you can delve deeper.
" Well worth a try "
I use MH to help my father collect and maintain history of the family.
Seamless processing. MyHeritage provides me with extensive information and the data that I need to research my family's history.
Grâce à ce site, j'ai pu découvrir de nombreux membres de ma famille
A MyHeritage-el való kapcsolattartás - ez az én esetemben messenger-kapcsolat volt - rendkivül jó! Mindig válaszolnak, udvariasak, gyorsak, eddig még minden kérdésemre kielégítő és megnyugtató választ adtak, a problémáimat megoldották.
I had several telephone calls with Ben. I found him to be knowledgeable, keen and always polite.
There may have been times when a person with more knowledge of what the subscriptions offered may well have become frustrated and impolite by my questions and lack of understanding. Ben never showed that this may have been the case. I look forward to using the subscription, having been treated well by a person who reflected the core values of the company.
I found an entire family branch (the main reason I became interested in genealogy) via a My Heritage notification of a match. I offered to share my experience, was given the online info to do that and "my story" was eventually published. The writing and picture supplying process turned out to be easier than expected due to the knowledge and communication from My Heritage.
Met MyHeritage heb ik prettige ervaringen, het werkt heel goed en is leuk om mee te werken.
I was contacted by phone about renewing my subscription. I was guided through the possible ways to do that. Very easy and clear. Thank you!
I am quite literally blown away with this unique service. The step by step instructions were easy to follow. Post your package and then wait. The results were unexpected and it ended the family myth of our ancestors came from a shipwrecked Spanish galleon
Answer: My issue was the automatic renewal without any kind of courtesy reminder prior to the effective date, as other businesses do. Advising one year in advance is a poor business practice. When I contacted them immediately on the renewal effective date, they refused to cancel and offered me a 25% discount. They eventually gave me the full refund but it was due to me turning it over to AMEX to resolve. I do however agree with the advice to base your renewal on your own personal experience.
Answer: You can find your site subscriptions via MyHeritage homepage - pull-down menu on the right upper corner button "Settings". Then click on "My purchases", and button "Site subscriptions". Click "View details". The details contain section "Cancel subscription". Maybe you can get advice by mail from MyHeritage support team (support@myheritage.com).
Answer: If you are looking to get as many connections to your tree that you can, use My Heritage. If you want flexibility in who is added to your tree, use Ancestry.
Answer: Dear Jonathan, Yes I have the same problem, I wrote to My Heritage and they have still not responded to my request for assistance. They are highly Sloppy and unprofessional in responding to customer request for assistance. Even though they have and excellent Technical Team. Fortunately I have another Computer with Windows 8 as a result of which I am able to continue working with my Website. But recently a few problems have cropped up with the recent upgrade of the My Heritage Program and have sent in a request for assistance and till today 3-5 months later I have no response. Apparently the company believes that they can play games with the customers. I firmly believe that they have somehow gone into self destructive mode.
Answer: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: If you have any problem with My Heritage you should email support@myheritage and state that you with to terminate the programme. They will tell you how to go about it. Hope that helps Sandra.
Answer: I believe a direct ancestor is someone without whom you would not be here. All your other ancestors are indirect.
Answer: Julija L. A: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Hi After posting my complaint about MyHeritage on here I got a very quick response from some one called Dave at the company. He told me to send an email to support@myheritage.com and add the subject Dave: sitejabber. He responded a couple of days later - I emailed on a Saturday - and the auto repeat on my subscription was cancelled and my money refunded within days. Hope this helps.