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MyHeritageReviews 5,914

4.2

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Minnesota
1 review
0 helpful votes
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Too. Much. Information!
September 9, 2025

Way too too many emails. I can't even begin to keep up with them.

Date of experience: September 9, 2025
NL
1 review
0 helpful votes
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Uitstekend
September 9, 2025

In alle opzichten is Myheritage een fantastisch middel om stamboom aan te vullen en matches te maken. Zoekprogramma is meer dan uitstekend. Toppie.

Date of experience: September 9, 2025
Germany
1 review
0 helpful votes
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Sehr gute Suchunterstützung.
September 9, 2025

Gute Vergleiche
Bei Suchaktionen leider sehr viele Datensätze, die bereits durch die Suchkriterien ausgeschlossen sind und bei der Durchsicht viel Zeit erfordern.

Date of experience: September 9, 2025
France
1 review
0 helpful votes
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Ce la m'aide beaucoup
September 6, 2025

Mais j'ai des difficultés à trouver des actes de naissance en Belgique leur site AGATA et compliqué à utiliser si vous avez un autre site j'aimerais le ou les connaître cordialement

Date of experience: September 6, 2025
Illinois
1 review
0 helpful votes
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GREAT WEBSITE
September 3, 2025

I have used it for many years and have been very satisfied.

Date of experience: September 3, 2025
GB
1 review
0 helpful votes
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I have been researching on and off, depending on my commitments. Like most people, the walls, rabbit holes, and head scratching became normal.
When I first joined My Heritage, I found it to be a quietly remarkable companion. The site guided me with ease through records and connections I never thought I would uncover. Its intuitive layout and gentle prompts made the experience feel less like data gathering and more like storytelling. In my own experience, MyHeritage offers not just information, but a sense of belonging and a fresh beginning through time worn eyes. I have found that My Heritage nudges you along and allows you to wander at your own pace. I've unearthed connections and stories that have made me smile, pause, and even raise an eyebrow. To sum it up, I have found My Heritage to be a quietly profound experience.

Date of experience: March 9, 2025
Italy
1 review
0 helpful votes
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Semplice da usare, ma andrebbe implementato con alcune funzioni filtro

Date of experience: August 31, 2025
GB
1 review
0 helpful votes
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Hit and Miss
August 31, 2025

When entering information about the person I am wanting to find, It gives me a extremely long list of people with assorted spellings and assorted countries, even though I have entered the specific spelling, country, region, dead or living. I have also entered information about my wife's parents who has given me birth, death and burial place, " which I need to to continue building the family tree " it reply's, " Not found " or words to that effect. The emails that you regularly get, telling you about people that are already in your tree.
However, the majority of the time I hit the jackpot and get all the information I need by just entering their name, it gives you their parents, siblings and children. For the beginner, its a great platform to start, offering a free subscription with limited restrictions and the choice to upgrade your subscribe to two different levels, if you get the bug, where you can delve deeper.
" Well worth a try "

Date of experience: August 31, 2025
Poland
1 review
0 helpful votes
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I use MH to help my father collect and maintain history of the family.

Date of experience: August 30, 2025
New York
1 review
0 helpful votes
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Seamless processing. MyHeritage provides me with extensive information and the data that I need to research my family's history.

Date of experience: August 29, 2025
France
1 review
0 helpful votes
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Très bien
August 28, 2025

Grâce à ce site, j'ai pu découvrir de nombreux membres de ma famille

Date of experience: August 28, 2025
Hungary
1 review
0 helpful votes
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Nagyszerű
August 28, 2025

A MyHeritage-el való kapcsolattartás - ez az én esetemben messenger-kapcsolat volt - rendkivül jó! Mindig válaszolnak, udvariasak, gyorsak, eddig még minden kérdésemre kielégítő és megnyugtató választ adtak, a problémáimat megoldották.

Date of experience: August 28, 2025
New Zealand
1 review
0 helpful votes
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I had several telephone calls with Ben. I found him to be knowledgeable, keen and always polite.
There may have been times when a person with more knowledge of what the subscriptions offered may well have become frustrated and impolite by my questions and lack of understanding. Ben never showed that this may have been the case. I look forward to using the subscription, having been treated well by a person who reflected the core values of the company.

Date of experience: August 28, 2025
California
1 review
0 helpful votes
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An Ever Growing Family Tree
August 27, 2025

I found an entire family branch (the main reason I became interested in genealogy) via a My Heritage notification of a match. I offered to share my experience, was given the online info to do that and "my story" was eventually published. The writing and picture supplying process turned out to be easier than expected due to the knowledge and communication from My Heritage.

Date of experience: August 27, 2025
NL
1 review
0 helpful votes
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Primadonna
August 25, 2025

Ben uitermate correct geholpen door diegene aan de telefoon

Date of experience: August 25, 2025
NL
1 review
0 helpful votes
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Prettig programma
August 25, 2025

Met MyHeritage heb ik prettige ervaringen, het werkt heel goed en is leuk om mee te werken.

Date of experience: August 25, 2025
Sweden
1 review
0 helpful votes
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Svar
August 25, 2025

Kundtjänsten var väldigt trevlig! Krånglade dock då dna inte kom till den adress jag köpte dna med utan en annan inakvti

Date of experience: August 25, 2025
Italy
1 review
0 helpful votes
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Very good service
August 25, 2025

I was contacted by phone about renewing my subscription. I was guided through the possible ways to do that. Very easy and clear. Thank you!

Date of experience: July 25, 2025
Poland
1 review
0 helpful votes
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Pleased
August 25, 2025

I like use My heritage to search ancestor for me and my clients. It's very useful. Everybody can find lots of information.

Date of experience: August 25, 2025
GB
1 review
0 helpful votes
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Easy
August 25, 2025

I am quite literally blown away with this unique service. The step by step instructions were easy to follow. Post your package and then wait. The results were unexpected and it ended the family myth of our ancestors came from a shipwrecked Spanish galleon

Date of experience: August 25, 2025