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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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I contacted MyHeritage because my family tree and family tabs were not working. They sent a nice e-mail reply. That I might update my Adobe Flash. I did and the tabs are working now. Their was just great
Bilderna i mitt släktträd fick eget liv vid ett tillfälle. Namnen på bilderna ändrades och bilderna la sig på fel personer. Efter lite mailväxling med supporten så fixade sig detta. Det tar lite tid men det fungerar. / Lars-Börje Lundström
"If a privacy breach is suspected, e.g. one relative posts the details of another relative without permission, the company deletes any data as requested by its owners within 1 to 2 business days. " no, they just forward the complaint. I found 2 breaches of data theft. Be careful with using this company. Also, co which owns this co recently bought geni.com and converted all lifetime subscriptions to 5 year memberships.
I took out the 7 day free trial, and decided, the same day, not to pursue it any further.
I tried to contact the company on 5 different e-mail addresses and they were all returned.
I forgot my password, and must have tried a dozen times to get a new one, being told each time that I would be sent an e-mail with the instructions on how to go about it, but I never received one.
I am SO angry, and if they take any money out of my account, I will prosecute them.
I have been unfortunate of losing information on both my website online and again on my heritage download at different times. Customer Support were very helpful and response once you have contact with them.
I closed my email and then could not get to my account, so I opened a new one but could not combine both on my own. I wrote one email and the problem was fixed immediately, including providing me with a link to create a new password. Very impressive. Friendly and accurate response to my problem that I had created by closing an email account before editing my myheritage profile.
My Heritage has been a wonderful resource to me over the past few years, also helping to add to my trees using the smart matches. I have also corresponded with people & have formed friendships.
I started off with the free one then recently have upgrade to the premium which allows you to increase your site with more photos etc.
The contact resource for this site is excellent if you need help they are there to guide you. I have recently been using this.
Easy system to use and very well set out so that family connections are easily placed, and as familiarity of the system is gained, so too the ability to use all of the built in functions.
When I had an issue in connecting one generation to another, I sent in a request for help and within 36 hours had the answer for rectifying. The Smart Matches give you the ability to quickly confirm connections and obtain more information to build your family tree back through the centuries. Recommended.
My Heritage Family Tree Builder has provided a means for me to ‘grow' my family tree over the last 6 years in a way I could never have imagined possible. The facility offered for searching and smart matching with other members is outstanding and very user friendly so it is an amazing way of sharing information. The data base also continues to increase on a regular basis as more records become available. On the few occasions that I have had a problem, usually of my own making, the support team have responded within 24 hours with an answer to help me out and I have freely encouraged friends and family to join as well.
I have nothing but praise for this programme. It is easy to use for someone in the older age group, the instructions are clear and concise. The support group connected with MyHeritage couldn't be more helpful and of other sites I tried in the past and discarded, this is by far the best. Well done to all associated with it.
Notice that these reviews started 3-1/2 years ago and it was bad; now there are 10 reviews. However 7 of those reviews were in the last two months and they were all glorious. One review stated that he has "used all the other sites, but this is the best". Another reviewer wrote that he has been using My Heritage for "several years"; really and you decided to put a review in NOW! Come on! It doesn't take much imagination to figure out who initiated the sudden rush of reviews…notice the dates!
I purchased what I thought was their Premier Plus package for $119.95, only to find out that it was some type of Data Subscription…what?! When I emailed their support staff, Chris responded with, "A lot of people do write in asking about the differences and buy one thinking they bought the other." A lot of people? That is probably why there is now a Facebook Group dedicated to warning people about My Heritage's bait and switch tactics. This company is not located in the U.S. so once you pay…you're screwed! If I get my money back, I'll be more than glad to Update this post. Let's see if THAT ever happens!
I find My Heritage the best geneaology site, both for storage of family info and for research.
TYhe SmartMatches and RecordMatches techniques are most helpful, especially since there are matches against GENI tree as well.
I highly recommend My Heritage
Eytan
For me is the best genealogical site on the web: easy to use - free download program for pc for create and sincronize a web family site - app for smartphone for join to site and modify it - share with your family member - everybody can share pictures, comments and events - search on the web.
I find My Heritage easy to use (more so than another genealogy program I have used) and the support when I have had questions or the rare problem has been very good.
I gave it four stars instead of five as it sometimes takes a little time to add information after clicking the plus sign. This may be due to connection issues or even my own computer - it may not be the fault of My Heritage at all.
I have found this website easy to use and would definitely recommend it.The myheritagesupport team have been exceptionally helpful with a recent problem I had after my computer broke down. Lots of data missing and unable to log in.
Sent an explanatory email to the support team and, hey presto, problem solved. I am very grateful to have my family tree details restored.
Har använt detta program i snart 10 år och det har fungerat alldeles utmärkt. Behövs det så får man hjälp av supporten även om det inte går snabbt
Have a ******* person in a Family tree from My Heritage and used it Several years. Now it happened a brake when uploading Syncing the tree´s. Heart attach was near. When looked on the Site I couldn't find my tree. Gone... tried several time, no, no success. Write a mail for help... After a short time got a mail to try again. Then have succeeded to upload a new tree... now its quite okay... thought it was something which stopped the upload because of the old tree was corrupt. They fixed it and don´t now what happened. But therefor I have several copies on my computers... Its only frustrating when it happened and the time to fix a new again... Its much work behind the tree and every time then thinking of to have to do it again. Thanks for all help and in so short time... thanks from all of my heart
Myheritage brings 2 long lost cousins together in Paris.
My Kishinevsky family tree has been on myheritage.com for about a year. I recently decided to contact other Kishinevskys on myheritage to try and find long-lost cousins. Someone I contacted referred me to a cousin they knew who lived in Paris, but whose family came from Bendery, a hop, skip and a jump from Tiraspol, where my family came from. Last Monday at the IAJGS conference, Jacques Kishinevsky and I met to examine photos and documents and to tell family stories. We spent 2 hours talking, me with my rusty French and a lot of body English. We can't prove with a paper trail that we are related, but I will call him cousin anyway. Being able to make this connection means a lot to me -- thank you, MyHeritage!
The best genealogical site on the web, easy to use, user friendly interesting to start working with it and enjoyable to all members of the family, you can find family you did not know about and let them come to your circle and join your family tree, everybody can share pictures, comments and events and get in touch with all the rest.
They hold your details as it is a family tree. For me they are holding too many details none of which i gave them. I have asked them more than once to remove the surplus details but up to now they have either refused or now they ignore my emails.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members