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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Je suis un retraite peu a l'aise avec l'informatique qui nous cause parfois pas mal de soucis. J'ai finalement telecharge le programme my heritage tree buider des qu'il a été disponible pour mac. J'ai ete surpris de la facilite avec laquelle j'ai pu avancer dans mon arbre généalogique, beaucoup plus a l'aise que sur geneanet. J'ai encore d'enormes progrès a faire pour utiliser efficacement cet outil.
J'ai ete heureusement surpris de la rapidite de l'aide une fois que je l'ai sollicitee.
Merci
I like MyHeritage because it is free, easy to use, and collects all my family data in one place. It has only taken a couple weeks to build my family tree and now all my members can help add pictures, dates, and edit any errors.
I would highly recommend this program to everyone who is interested in tracing their roots and keeping tract of their decendants.
I really had a messy job that need help and assistence to get 3 trees on one site. This wonderful lady called Melody did what i needed with me over a weeks time.
What a great job she does.
Dont ever let her walk away fra My Heritage - she is so brilliant, sweet and a great teacher in this program.
I am new to My Heritage and made an error entering data so that I was unable to enter other data. Shimon could not have been more help. He was patient and caring and it was a pleasure speaking with him. He also solved my problems. Then he called me back to let me know exactly how I could access both branches. I would have panicked if I had seen all I entered missing, which it is not. Thank you so much for such wonderful service. Beyond my expectations and makes me glad I chose My Heritage. Karen Karlsen
Thank you Yehuda and Shimon for the brilliant service you guys gave me yesterday and this morning. Nothing was too much trouble. Issues sorted - thanks again.
Overall this is a very powerful tool for visualising one's family history. Smart matches from other people's trees constantly lead to more details and interesting new branches. This is a complex suite of programs including many options, such as adding photos, biographical facts, but also tools for checking the validity of the data.
On the negative side, I find the navigation inconsistent and far too complicated. The totally different views available through local apps and the website add to the difficulty in finding one's way around. Also, correcting errors, such as merging inadvertent duplicates, is not easy.
For some reason, I had created three trees in my account on My Heritage and this situation was creating a lot of confusion. Tzlil from the Support team replied with all of the information I needed. I was very grateful for the quick response and detailed information that I was given. My Heritage provides a great resource to research and construct your family lineage as well as provides terrific customer service to make your task that much easier.
Brenda
Thanks Dean and My Heritage for the GREAT PROMPT service. Nothing was too much trouble. Issue sorted quickly and professionally.
We are often forgotten & neglected 'down under"
Terri
AUSTRALIA
Powerful program and tool to make and search genealogy tree family. I recommended for everyone. Easy to start, to search online, helpful and great support.
Love It.
I have been a member of My Heritage for a few years and I have enjoyed it. It is easy to use and the support is always helpful. The smart matches have helped me add info to my family tree. The family charts are really great. I would recommend My Heritage to family and friends.
I have been very pleased with the assistance provided by the Support staff at MyHeritage. They are quick to respond and offer any details and screen shots needed to enable you to understand and resolve your issues … a pleasure to work with Shimon especially.
Our website has members in serveral parts of the world who may make updates using Windows, Apple, android devices, iPads and phones or desktop computers. After encoutering a problem, MyHeritage tech department was happy to assist in correcting the errors en reloading the program. Great support!
I have been using MyHeritage to compile my family tree and recently ran into a few problems when upgrading my subscription. I sent a message to Dean who contacted me the next day to explain in full what had happened and even offered me a years subscription free! Now that's what you call service and I am delighted I can carry on researching. Well done Dean!
I had a reason to contact My Heritage with a problem. I received an email almost instantly from Shimmon in the Support team. He gave me instructions on what I would need to do. I still had complications, so Shimmon rang me and talked me through the issues that I was experiencing. His patience and guidance were top class. Thank you a million times.
I find MyHeritage to be very user-friendly. I’ve been a subscriber for nearly five years and my extended family loves the family event notices that appear automatically in their email. Recently I found I was unable to change my primary card photo, which must be some sort of glitch because I have always been able to in the past, but Customer Support hooked me up with Melody who did it for me. I’d also like to rearrange some cards of ex-spouses but find I can’t do that online, only on the Tree Builder, but that change won’t show up online, which is a disappointment. Overall I have found MyHeritage to be one of the best family websites.
I had a language issue as I work in Afrikaans.
I lost some data fields but Melody was a absolute star.
Within a few mails and telephone calls she was able to rectify the issue, assist me with all my queries as well as provide a backup service fro the FTB.
Excellent service Melody.
I would like to thank the support team for helping me to get back an access to my account,, really really fast.
I wish other support teams were like you :)
To MyHeritage Support Jun 25
Hi there Tabea, thank you very much for the upgrade to my subscription. All is now synchronised. I have had a quick look and everything appears to be working as it should. I shall enjoy having a good look over the whole programme.
I would like to add how much I appreciated the level of care and service you have shown. It was a bit unexpected in today's environment. Full marks to your company.
Many thanks and kind regards,
William Barnes
I am only a member of their Free genealogy package, yet received first-class support from them. (Support person: Yehudah Cavalli). Highly recommended if you do genealogy.
Following a series of computer issues that resulted in having two identical family trees in the system and much angst and a distinct lack of computer smarts on my part, the assistance I received from My Heritage support staff, Linoy in particular to sort and resolve has been exceptional. The ease, patience and efficiency provided by Linoy and staff was excellent and I now have a tree covering many decades with facts, photos all as they should be. My Heritage can be proud of your staff and their endeavors to ensure customer satisfaction is achieved. Thanks so much. Royce W
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members