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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
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I use this program for several years with great pleasure. Especially the so-called 'smart matches' often give much extra information about the family-tree from other users of this program. A must for everyone who is working on his family tree.
I wrote to Heritage as I had 2 family trees and asked them to delete the one as it was a duplicate. I received immediate assistance from Adina and my request was promptly attended to. It is rare to receive such prompt and efficient service. Thank you Heritage and Adina - Nikki Fourie, South Africa
I started having save and sync problems with My Heritage Family Tree Builder. Eventually fixed with some boxes being ticked deep within the program files. I would never have found them myself or even known what to do. Thanks to Jonas and Noa for figuring this out after exchanging a number of emails. One suggestion to improve would be to have a direct link into My Heritage on-line support as the help icon (?) only goes to a PDF user guide. It took me a google search to get to the right place for contacting the support people.
Signed up for the 2 week trial, agreeing to be billed $9.95 a month thereafter. This morning, 10-14-15 I find they have removed from my account $119.40. A search for a phone number for them, was fruitless. A trip to my bank, canceled the transaction, along with my debit card. When the new debit card arrives, I will need to contact numerous businesses that I have automatic payment arrangements with. So here's my review. My heritage has Nothing that I don't already get from Ancestry.com and you can NOT trust MyHeritage with your card info. AND Do Not use a debit card with MyHeritage.
Thank you Rafael for prompt assistance to update my "family invite" e-mail address.
I like the "discovery" and "compare" function. It makes research a pleasure.
The family tree is an online heritage that can be transferred from one generation to another.
I would like to see MyHeritage integrate with the data of the Genealogy Association of South Africa and other countries.
In the four years I've been a member I've seen the programme grow, improve and diversify into a super family tree builder. And serves me in my home language. Thank you!
I have been involved with My Heritage for over 4 years and in the last few weeks I have had
Some personal matters that I needed to be fixed. On contacting MyHeritage support I found them to be extremely helpful, they replied promptly and the person I dealt with had the authority to able to fix the problem. I only dealt with the same person who communicated with me regularly until the matters had been resolved.
Also the consistent updating of the site with new features shows what a progressive site MyHeritage is.
I contacted customer support because I was having trouble getting into the program. I had been a My Heritage member several years ago and recently returned. I am not real computer literate and had sent an email for help advising that. I received a phone call from Shiman and he walked me through the process to get the site open and working. He was on the phone with me for over 30 minutes and was very helpful. He was calm and went through things step by step and was very calm and did not get upset that he was dealing with someone that was not well versed in computer knowledge and language. I could not ask for more.
I have been trying to get a refund as per the 30 day refund period in the service terms and have sent 7 emails to date. Not one of these emails has been answered and I am quite frankly horrified at such appalling customer service. The premium plus subscription is very expensive and when searching for census records I was asked to cough up a further £6:25 per month!
Dear Fiona,
Thank you for your review here on SiteJabber.
When you upgrade one of your family sites to a MyHeritage Premium Plus family site subscription you get:
* Unlimited number of people to grow your family tree.
* Unlimited storage for family photos, videos, and documents.
* Priority email support to get answers quickly.
* Family Tree Builder Premium – Smart Match Merge, All-in-one chart and interactive maps.
* Special features like Timeline and Timebook.
* Enhanced Smart Matching – confirm and reject matches, contact Site Manager, automatic merge.
* Premium Record Matching to find exciting historical discoveries.
* Access to the MyHeritage collections in SuperSearch to boost your research.
The collections available to you as a PremiumPlus family site subscriber are as follows.
1. MyHeritage Family sites
2. MyHeritage members
3. MyHeritage family tree individuals
4. MyHeritage photos
Through the SuperSearch we also provide access to external records however to view these records requires payment and therefore you are being asked to pay for an extra subscription.
The subscription that will allow you access to these external records is a Data subscription.
A data subscription is an annual subscription that allows you full access SuperSearch and Record Matches.
SuperSearch is MyHeritage’s research tool that allows you to search in approximately 5 billion records records from around the world. SuperSearch includes exclusive records from all over the world that, in most cases, are only available on MyHeritage.
Record Matches automatically matches the people in your family tree to the billions of records in SuperSearch and notifies you of matches. A data subscription allows you to confirm or reject matches, view records and download them.
Data subscriptions is offered on a yearly basis.
Having said that I would like to make sure that your case is being handled and invite you to contact us from your registered MyHeritage email address to support@myheritage.com and place my name in the subject line. This way you will be forwarded to me and I can personally look into this for you.
Kind Regards,
Dean,
MyHeritage Team.
Opino que My Herytage es de las mejores aplicaciones para confeccionar tu árbol genealógico. Fácil y te ofrece un buen soporte para ayudarte a conseguido.
Thanks to Naom for a very clear and concise help note for my query. I was being bombarded with Smart Matches from Family tree such as my great grandfathers sister's great aunt, etc.
I was able to solve that problem by gong to| 1. Log in to your family site.
2. Move your mouse cursor over ‘Discoveries' tab and select ‘Smart Matches'.
3. Sort your matches by people, select the person, and click on ‘View matches'.
4. You will reach the ‘Consensus page' for all of the matches for that individual. Scroll down to the bottom of the page and find the list of individual matches.
Click ‘Ignore this person'.
5. Clicking on it will bring up the following window. Click ‘Ignore matches' to confirm.
Thank you Noam. Problem solved!
MyHeritage has enabled me to learn more about my ancestors and family history.
I had problems with some bugs in the latest software version. A quick helpdesk reply suggested reloading a earlier version that they me a path to. This now works well. Great staff on the helpdesk were wonderful.
Been a user for well over ten years now.
Shimon was very patient helping me with what I thought was a big problem and turned out quite simple once it was explained. Great service.
I am just getting to know the site, but I found the customer service department and in parthicular Marianne to be very good at resolving a membership issue. She was a pleasure to deal with.
Were you aware that MyHeritage takes info from Private Trees and offers it to other tree owners on the site?
MyHeritage have what they call their Discovery Hub, this is where they offer your private info. Does MyHeritage own my tree or do I? I am told if I do not want private info taken in secret from my tree I cannot have the Smart Match facility (by which I have a choice with who I share).
Apart from this abuse of privacy I have enjoyed the site but I am now paying a premium subscription (£152.64)which has almost another year to run just to keep my tree there. Unlike it's rival this doesn't include any access to records (census/. Bmd etc). This access would cost almost another £100.
Dear Polly,
Thank you for your review here on SiteJabber.
Your family tree is owned by you and is your responsibility as a MyHeritage user. Along with this so are all of the privacy settings that you have at your disposal.
If your data is included in SuperSearch it is automatically protected by settings that keep sensitive information private. You can feel confident that your data is secure, while enjoying the benefits of being a part of SuperSearch, such as Record Matching.
First names, birth dates and other important information about living individuals from the family tree are always hidden, even when viewing records with a full access subscription.
You can always privatize your data in the ‘My Privacy’ menu:
1. Click on your name in the upper right hand corner of the screen.
2. Select ‘My Privacy’.
3. In ‘My Privacy’ page click on ‘Content’ on the left side of the screen.
4. Change the setting called ‘Include family tree in MyHeritage historical search engines (recommended)’ and review check boxes next to the photo albums in the end of that page.
If the setting ‘Include family tree in MyHeritage historical search engines (recommended)’ is enabled, the individuals in your family tree who are marked as deceased will be searchable and viewable in MyHeritage SuperSearch and the other genealogical websites in the ‘MyHeritage Website’ Group.
This allows users who are looking for ancestors to find your data and consequently to find you. The details of living people cannot be searched or viewed except for last names only.
Keep this setting enabled if you believe that your family tree may be valuable for other genealogy researchers. Turn it off if you do not want others to find and view any part of your family tree, including deceased people.
If you do not want your photos to be included in Super Search, remove the check boxes next to the photo albums.
An Instant Discovery™ is a "package" of family history information that you can apply to your family tree just in one click.
Every Instant Discovery™ is based on a match found by our Smart Matching™ technology in other family trees on MyHeritage, and we filter out incorrect matches automatically.
If an individual in your family tree connects to a branch in another family tree, you'll be alerted about this and can then choose to add everyone in that branch to your tree, who is not already there (up to 40-50 people), rather than manually add people one by one, and amend the data piece by piece.
Instant Discoveries™ complement Smart Matches™ in how the information is applied to the user's tree. With Smart Matches™, information is added to the tree one fact at a time, one person at a time, manually. With Instant Discoveries™ an entire branch can be copied in a single click, along with all facts, events and photos, and source citations are automatically created in the target tree to document exactly where the data came from.
To protect the privacy of other users, Instant Discoveries™ never bring information on living people.
A Premium site subscription gives you the following benefits:
* 2500 individuals to grow your family tree.
* 1000 MB storage for family photos, videos, and documents.
* Priority email support to get answers quickly.
* Family Tree Builder Premium – Smart Match Merge, All-in-one chart and interactive maps.
* Special features like Timeline and Timebook.
* Enhanced Smart Matching – confirm and reject matches, contact Site Manager, automatic merge.
* Access to the MyHeritage collections in SuperSearch to boost your research. Historical content and records are often owned by external agencies that require a fee to view them. However, we do offer Premium subscribers access to specific data collections with more data being added on a daily basis.
The Super Search is made up of many "Collections". There are four MyHeritage collections. These are comprised of data from MyHeritage and are not available anywhere else on the internet. The four MyHeritage collections are:
1. MyHeritage family sites
2. MyHeritage members
3. MyHeritage family tree individuals
4. MyHeritage photos
Collections 1 & 2 are available to MyHeritage members with a Premium family site subscription.
Collections 1, 2, 3 & 4 are available to MyHeritage members with a Premium Plus family site subscription.
A Data subscription gives you full access to our Super Search genealogy search engine which contains millions of records from thousands collections. With this Data subscription you will be able to use not only the SuperSearch but, the Record matches, the Record Detective. We are constantly adding new data to SuperSearch, with at least one million historical records plus one million family tree profiles added each day. This means that even if you don’t find what you’re looking for on SuperSearch, chances are we’ll have it for you very soon.
These two subscriptions can be purchased and used either separately or together. With both products you can enjoy the full research package that MyHeritage offers - enabling you to build, manage and share your family tree in addition to doing historical research and finding documents related to your family.
If you would like to access all the collections on the Super Search, you would need a separate Data subscription.
For more information about privacy settings, Instant Discoveries or subscriptions you may log into your online family site and scroll to the bottom of your page and click on the "Help" option under Support. Here you will find not only the above mentioned you will also find a wide range of topics covered in our FAQ section.
Trusting this has proven useful to you.
Kind Regards,
Dean,
MyHeritage Team.
Instuctions sent to re-loan MyHeritage was done quickly and the process to uninstall and re-install was seemless. And doing this did not impact my data. Love it!
Before deciding on an ancestry software, I checked, what I thought was all of them. I found out after I selected My Heritage as my software of choice, that I did choose the right one! Boy was I fortunate enough to have selected the right one.
This was so easy to begin with. The more I added family members, the more I enjoyed what My Heritage has to offer. I did not have to pay for it - which was a bonus. I selected to go above and beyond my searches, and after a while, decided to purchase the Premium package. Now, I have access to so many more tools to find my family members. I love how I can print charts and books. I have printed out books for specific family members, mailed it to them, and asked them for their input. I am surprised at how quickly they answered, as they too want to know more. I love that I can put in the pictures of my ancestors and know that everyone else can also view their faces. It is comforting to know that when I am gone, my grandchildren's children will be able to find me easier, and follow the path to my ancestors. What a great tool! Thank you My Heritage for offering such a unique and handy access to my peers!
I started my site a few years ago and all the customer service agents have been helping from day one. It's a fantastic website that has connected me to many family members that I would not have found on my own.
Dreadful Experience of this Organisation!
Sept 2015
I am getting the run around from the support team at MyHheritage. I upgraded my subscription to 'Premium Plus' which was advertised as a monthly fee but paid annually! After using it, with difficulty for a few days, I realized that there is very little Irish data available! Since my ancesters were Irish, I decided to ask to have my account and subscription cancelled and money credited to my credit card.
After a number of emails with the support team, dealing with issues I was having and finally asking to have my account closed, I received an email this morning, indicating that they cannot delete my account since I have an active subscription. Even though I asked to have my subscription cancelled! Where is the customer service?
I feel, at this stage that I have been scammed and my money is gone!
I found a contact phone number and they agreed to cancel my account and they have provided me with a full refund!
I cannot even make it through my trial, this website is so poor. First you pay a monthly fee just to store your family tree and info, then there are additional charges to search for records. What a ripoff. The directions for dropping my trial subscription are impossibly small and two hours of trying have gotten me no closer to getting rid of this scam.
Dear Luanne,
Thank you for your review here on SiteJabber.
When you upgrade one of your family sites to a MyHeritage Premium Plus family site subscription you get:
* Unlimited number of people to grow your family tree.
* Unlimited storage for family photos, videos, and documents.
* Priority email support to get answers quickly.
* Family Tree Builder Premium – Smart Match Merge, All-in-one chart and interactive maps.
* Special features like Timeline and Timebook.
* Enhanced Smart Matching – confirm and reject matches, contact Site Manager, automatic merge.
* Premium Record Matching to find exciting historical discoveries.
* Access to the MyHeritage collections in SuperSearch to boost your research.
The collections available to you as a PremiumPlus family site subscriber are as follows.
1. MyHeritage Family sites
2. MyHeritage members
3. MyHeritage family tree individuals
4. MyHeritage photos
Through the SuperSearch we also provide access to external records however to view these records requires payment and therefore you are being asked to pay for an extra subscription.
The subscription that will allow you access to these external records is a Data subscription.
A data subscription is an annual subscription that allows you full access SuperSearch and Record Matches.
SuperSearch is MyHeritage’s research tool that allows you to search in approximately 5 billion records records from around the world. SuperSearch includes exclusive records from all over the world that, in most cases, are only available on MyHeritage.
Record Matches automatically matches the people in your family tree to the billions of records in SuperSearch and notifies you of matches. A data subscription allows you to confirm or reject matches, view records and download them.
Data subscriptions is offered on a yearly basis.
Should you require any further assistance then you are invited to contact us from your registered MyHeritage email address at support@myheritage.com and we will be more than happy to assist you.
Kind Regards,
Dean,
MyHeritage Team.
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Dear Gary,
Thank you for your review here on SiteJabber.
Subscriptions are billed annually and it does say as such in the "Thank you" email that you would have received after commencement of the free trial period. It also mentions that you may visit your "My Purchases" page within your family site in order to cancel this.
The $9.95 price that you have seen is the monthly breakdown price however billed annually.
MyHeritage is a trust worthy company and we are always here to help our users with any problems they may be facing. Online Credit or Debit card purchases are the responsibility of the card holder and MyHeritage did not steal your money as it was not us that entered the details into the respective fields in the online site.
You are invited to contact us from your registered MyHeritage email address at support@myheritage.com to assist you with your problem.
Trusting this has proven useful.
Kind Regards,
Dean,
MyHeritage Team.