MyHeritageReviews 5,914

Past two years I am gathering family history because I want to write a family chronicle book.
MyHeritage's Family Tree Builder is suitable for me and a year ago I upgraded the software to the Premium version. It is a great tool and it provides a lot of good features. Unfortunately, all the features are not always suitable for some regions and I have to use local search engines and data. In some cases I am limited with knowledge of language ( for example Romanian or Hungarian). In Smart Matching process there are huge numbers of matches mostly adjusted for US, Canada or UK.
Therefore, I often use other genealogy tools too, read newsletters and so on.
In the case I needed an advice of MyHeritage Support's team completely satisfied my needs.

My experience with MyHeritage Family Tree Builder since over five years is great. The features I appreciate the most are the chances to publish one's tree on web, to attach plenty of photos to a person's profile and to combine the photos to other person's profiles, too. MyHeritage offers a technical support, which recently solved a problem that according to them was an issue related to an update of Internet Explorer. The support service seems to be very professional, but not very rapid.

If happened an accident to me, I deleted my trees in My Heritage. But I get very quick help and get back my trees. Now my trees are as earlier and I can work with them again.

Just a word about support: They really do get back to you and are dedicated to solving your (or their) issues. Their first level support on my first contact sort of missed the point of my question and sent me some boilerplate documentation indicated that he hadn't read my question, but after I got through to Shlomi, the responses were prompt and excellent. I even got responses early Sunday morning, and on a holiday--exceptional service!

This service is much cheaper than Ancestry.com and I find it much more functional as a tool for collaboration with other distant relatives. The 'smart match' function is a great efficiency once you get the hang of it, allowing you to share labor with others and quickly go back hundreds of years. While the software is still in beta form in many ways, the staff is very helpful in working out the kinks. It's a win-win because they help us use the software while we help improve the product. When I hit a bug, a staffer spent 45 minutes with me and we were able to overcome it. Other than that one bug, everything has been smooth sailing, and the cloud and local backups make my data safe.

I have found the Support team to be most helpful, in particular in downloading a GEDCOM tree to the Family tree builder. The team member stayed with we until I was completely satisfied the the download was successful. The FAQ' are quite helpful in managing my site.

The data sources are not complete and are rubbish! I can't even find my own birth record, my mother's birth record. Immigration records are scant also and don't return hits - whereas this information is out there! The hits I initially saw that drew me in to use the site were actually hits from a relative who had logged in and created the simple family tree (that they prompt you to do when you come to the landing page!) They then use that data manually entered to expand their hits but really its a scam. Also beware, you find out that a lot of the features and services are on tiered membership - so in order to use them you have to pay more for premium services. Overall this is just a manual family tree builder (difficult to navigate as others have mentioned) and the data records they source are not complete! Not worth the money by any means.

I just subscribed to My Heritage for their "Premium Plus" package. After subscribing, I found that what you get for a subscription is just more storage. If you want access to actual records, it costs another $100. The whole of their marketing is very misleading.
When I called their customer service, I heard what sounded like a radio in the background

All in all, a rather shabby operation. Records may be good but the entire operation is set up to fleece customers

I have been using MyHeritage FTB (Family Tree Builder) for a number of years. I have always gotten excellent support when ever I had a problem. I used MyHeritage FTB software before the Sync feature was available to Sync FTB with the online website. When the Sync feature became available I noticed that when I added a photo into FTB it would upload to the online website to 3 albums instead of the two albums (the one I selected in FTB and the Recent photos album).
I contacted MyHeritage Support and Shlomi in the support team was assigned to my problem. Shlomi ask me to recreate the 3rd album in FTB and delete the 3rd album from the online web and add the photos that were in the online website 3rd album to FTB and let FTB upload the photos in to the new album that FTB created. This procedure solved my problem. I am very grateful for the support that I have always received from the MyHeritage Support Team.

I have been working with My Heritage for two weeks. It has been such an exciting experience for me! After a very slow start, I wrote with some frustration to the help center questioning the cost value of the website. I received a very cordial reply with tips and explanations for moving forward. As of yesterday, I had found ancestors back as far as 25 generations. What a valuable resource to create for my children and grandchildren. I could not be more pleased.

You have to ask yourself if many of these reviews have been written by marketing staff especially as the company is doing a publicity push!

I have been with MyHeritage since 2008 and am about to close my account. My reasons:

1. Customer service extremely slow or don't reply at all.
2. Once your data is uploaded to the site, navigating a family tree becomes a labourious task online.
3. Security settings set by the user to protect information have mysteriously changed on two occasions.
4. There are more cost effective alternatives with better features and more professional interfaces.
5. My perception of the company as a long time user is that they are more interested in your money than customer service.

Here I go again with praise for My Heritage support team.
I had a problem with the synchronization of my family tree with the online site. First I wrote them, then discovered they have a toll free telephone number with 24/7 service, so of course I called. Between Connor & Jonathan we quickly had the problem solved. They emailed me instruction to follow, which I did & was up & running as it should in no time flat.
Needless to say I was very pleased with the service provided by two knowledgeable & courteous young men.

HORRIBLE! I signed up for a free trial - the next day when I tried to sign on, it wouldn't accept my username and password. Emailed the company - they keep sending me temporary passwords to sign in with - none of them work. My last email to them requested that they cancel the free trial right away. Their response was to send me yet ANOTHER temporary password, which didn't work. I can't cancel my trial subscription because I can't get into my account to cancel it online! And there's no number to call. I will keep trying - but very, very frustrating. I can't believe how much time I have had to waste trying to resolve this issue, and I'm no closer to doing so than when I started. DO NOT DEAL WITH THIS COMPANY!

Hi fellow genealogists!
I have been using "My Heritage" for the last four years.
Since the moment I realized that if I would't start constructing a family tree a. S.a. P. valuable family history would be lost for ever, there would be nobody around who could identify people in photographs; in short the past lives of my ancestors would be as if they never lived.
I tried various programs and decided to take out a basic subscription with "My Heritage". I have never regretted it and I soon found that the basic program wasn't enough and I upgraded.
I have found new family I never knew I had and my contacts with a larger circle of family are a lot stronger than ever.
Hope to use for many years to come and would recommend to everyone especially due to great customer support.
Jeffrey