MyHeritageReviews 5,914

I was hesitatingly ready to pack it in and say goodbye to continuing My Family Tree on Heritage.com because I was unable to come up with the outrageous renewal fee. The Canadian dollar had fallen to an all time low which had made things worse for me. I had written to My Heritage Support Team explaining my situation. Within a few days, I had gotten a phone call response from Daniel. He had told me not to worry someone will contact me soon to help me work out a better price. That same day I had heard from Avi. He was extremely helpful as he explained the different packages and which one would be most suitable for me. I was not rushed into making a decision. When I did, Avi reassured me of my choice as being appropriate, explained in detail once again what the package will include and helped me through my online payment. Thank you Avi and Daniel.
A few days after, to my astonishment, I had received an email stating My Heritage Data Subscription was about to expire. Naturally, I was stunned by this development. Once again, I had written to My Heritage Support. I received an email from Dean with a review of my subscription. We corresponded with a few exchanges of emails until the issue was resolved and I did not have to pay any additional costs. Dean was thorough in his explanations and answered all of my curious questions. Dean, I am very grateful for your patience and support. Thank you.
I have wanted to upload My Ancestral Album from my Facebook timeline to My Family Tree. I went to my mothers ancestral village in India in April 2015. I wanted my relatives who do not have Facebook to be able to see my pictures and read my article about my trip. I had no idea as to how to go about uploading the album. I had sent an email to Dean asking for his help. I am pleased to say, Dean sent an email explaining in detail the procedures as to how to accomplish this. Many thank s to you.
Dean, I want you, Avi and Daniel to know I have truly appreciated all of your quick responses and kind support. I have found building My Family Tree on Heritage.com to be a fascinating endeavour and you have jointly given me the opportunity to continue to build on to my tree. Hats off to you all and the rest of My Heritage Support Team.

Like most who got scammed, I used the 14 day trial. Thing is, I never use my paypal or visa for trial things - I always get one of those discard visas, make up some fake name / mailing and have at it. Been scammed too many times with "canceled" 14 day trials. 14 days go by... okay... now this is the fun part. If you want to get the full service you have to pay. The automatic direct tells you it is a monthly plan, however, if you continue & aren't carefully they will bill you for the WHOLE YEAR unless you complain to their customer service for the monthly link... Fun right?... What this site also doesn't tell you during the trial is all those perks you get are a combination of the TWO services they offer you. To copy that ability during those 14 days you have to purchase BOTH services. The yearly service to search others' trees, smart matching, etc. is $150 top buck. To get the data services and be capable of viewing profiles that are NOT public [but which you can see some information from unless you click] is $120. Nearly $300 if they catch you in the scam of paying for the services on the yearly... if you want this service COMPLAIN to their customer service and DEMAND the monthly link. Otherwise you're giving them $300 for a year, and trust me, if you are any good at research you don't need a year on this site. 3 maybe 6 months.

I was billed twice for their service. I immediately complained.

They repeatedly claimed that they could not see where I was double billed in spite of my sending copies of CC statements.

When they finally admitted that "another company" with the SAME NAME had billed me--they said it was too late to get a refund--although I had been complaining since well before their refund shutoff date.

This is the most dispicable company that I have ever encountered.

Stay away--their Genealogy information has been incorrect and misleading.

Use Ancestry- I find they offer a much better software interface and more reliable information

My account was overcharged as vat ontop of what was the "offer" was not explained. Phone calls back and forth and finally spoke to a manager today who tried offering me everything under the sun to stay! I explained that I want my money back under the sites guarantee. She told me it will take 14days and I will be sent an email. I asked for her email address and she kept saying that it will be in the email, eventually I got the email address from her only to send her an email saying confirmation of my cancellation and refund has not come through lo and behold the email address is invalid! I do g hold out hope for my refund. Disgusted with the customer service

I signed up for a free trial and used the site for a week. I had access to all the information sites and they never made it clear that it takes TWO subscriptions to see all information AFTER trial period. I paid for the year subsciption that was being offered every few minutes and as soon as the 14 day trial was over, I was shut off from 99% of the intformation unless I wanted to pay for a data package. I thought that was what I had already paid for with my subscription. I could have just put my family tree into my software for free. I feel like this conpany is practicing the old bait and switch business practice. There was definitely no Clear disclosure of all costs involved. I had told 3 friends about the site. I called them back and told them NOT to join. Very disappointed. Also very annoying that you cannot add marriage dates later.

As a subscriber since 2006, I had always considered MyHeritage as the best and easiest 'net genealogy site to use. In 2012, I suddenly started having difficulty updating my trees, and nobody at the time seemed to be able to find the problem. Because my data had gotten badly out-of-date, I had decided not to renew in 2015, but was advised to talk to the new tech team first. It took 3 months of emails for the team to understand my problem, and find the solution, including the tech team interacting with the programming staff, but they stuck with it (while keeping me fulling informed), and succeeded. Noam, the tech adviser was VERY patient with an old geezer trying to explain my problems.

I started my family tree in 2009 with the FamilyTreeBuilder (FTB) from MyHeritage. Soon after that, MyHeritage introduced a wonderful seamless mutual update between FTB and the family site. Such a combination of the genealogy approach (FTB) with the Wikipedia-type gathering of information from the family-site members makes MyHeritage the best family-tree site in my opinion.
MyHeritage also publishes a good newsletter. In its August 2015 issue, an article by Thomas MacEntee «The Power of Story: Yours, Mine and Ours» tells us to collect family memories and publish them on the family tree. Yet, at about the same time, MyHeritage changed the family-site design so that family memories (articles) can no longer be published. Worse still, the already published articles can no longer be accessed. Already in 2014 a related feature was disabled; commenting the family articles by members of the tree. Both the articles and their commenting are important for the family-tree members to keep some degree of contact that often is limited to the interest in genealogy, common ancestors and the places they lived in.
MyHeritage is a good genealogy site. It also has an able and devoted support team that offers a quick and effective help with software questions.

I tried to use their service, however, I found it to be subpar. I tried to cancel the account, and thought I had, however, that cancellation apparently didn't go through and I was charged 119. I tried to call to have the issue taken care of, however, after leaving multiple messages, I was only called back once, and didn't catch it. They left a number to call back, but after being on hold their system told me to call back later and hung up on me. At this point I have disputed the charge with Paypal, citing the entire issue, and will be taking the issue up with my bank as well.

I signed up for this service and was immediately unhappy with the results. When researching a family member, I was asked to spend yet more money to access a completely different research site (this one even more expensive than My Heritage). I have been attempting to cancel my subscription to My Heritage for weeks and STILL have not been able to do so. I want a full refund of the $119.99 I paid for a subscription that does not fit my needs, but I can't seem to do it (in fact, this morning, their toll free number range twice, then went to a busy signal). Any calls I have received back from customer service have left messages advising me that they can help me figure out what I don't like about their site... but I just want to cancel... researching your heritage shouldn't be an anxiety provoking experience and that is what I am feeling! At this point I have disputed the charge with my credit card company as I have no other option.

I am attempting to cancel my subscription (As of today, I have one day left on this subscription). I have tried to cancel it, but my password is not accepted. (Even though I am sure that my password is the one that I used initially when I set up this account). I have attempted to reset my password 3 times but have not received a response to my password reset request. I do not want to continue my membership and wish to cancel it but am now very close to the expiration time and I assume that I am now in danger of having an unwanted renewal charged to my credit card.
I feel that this site has very poor customer service support and should have a better system for providing prompt response to emails. For this reason, I would not consider signing up for this service in the future.