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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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I downloaded the most recent issue of MyHeritage, and couldn't sync my files. Sent a request to solve the issue. It took several replies before it was solved. Even though it took more than a week, the technician stayed with me as we went through possibilities. Turns out that this issue of: MyHeritage had some problems and "sync" was one of them. Re-downloading the more recent of the new MyHeritage got everything working. Some times it seems the service is slow, but they keep at it until the problem is resolved.
I would like to see a way that MyHeritage can sync more than 10,000 family files in a more timely fashion. I am pleased with MyHeritage at this point.
I have found that my family is related to the developer of Troy, as well as William the Conqueror and through him all of the subsequent monarchs of Great Britain. There are many Roman Emperors in my file. Too bad I didn't inherit their realms and fortune.:-)
Ik had een probleem met het uploaden van een profielfoto en na een vraag ben ik prima
Geholpen met duidelijke uitleg. Stap voor stap informatie met voorbeelden hoe te
Handelen. Daarna lukte het de foto op het profiel te plaatsen.
Heel hartelijke dank hiervoor. Goede service.
I started my family tree on MyHeritage several years ago because it's free, and it was easy and very intuitive. I've recently gotten back into researching my family, and the tools and information they provide are just super. I've upgraded my program to the Premier version because I exceeded 200 people on my tree, and it was so worth it! They are continually adding new resources that have been very helpful. I had a problem recently with the upgrade to version 8.0, and they told me how to solve it, which I did with no problem. Also, the variety of reports that can be run are amazing. I love MyHeritage!
I still receive e-mails from My Heritage. I can not re-set my password, nor can I keep paying anyone monthly fees. It has not been easy to communicate with the site.
In fairness, I must add that I had been at Ancestry for two years, so that may have been part of my problem.
We are all different, so don'y let my opinion stop you, if you like them, great! I am STILL getting e-mails with no way to unsubscribe!
Seit Jahren nutze ich MyHeritage für die Familienforschung und bin immer wieder begeistert von den Möglichkeiten und Entdeckungen, die dieses Werkzeug eröffnet. Besonders vorteilhaft ist auch die App, die einen unkomplizierten Zugriff auf alle Daten und Fakten des Familienstammbaumes ermöglicht. Die Anwendungsfunktionen sich i.d. R. selbsterklärend, sollten die Hilfe-Seite und die FAQs nicht Fragen klären können, wird durch kompetente Mitarbeiter zeitnah und zufriedenstellend geholfen - und das sogar am Wochenende!
I was using a different ancestry website for a year and recently switched to MyHeritage. I was used to the way the other website displayed relations as far back as my 10th Great Grandparents. Or how the cousins that far back were displayed. I noticed that MyHeritage at some point would refer to the grandparents as 5th, 6th (or whatever) generation. I asked MyHeritage if they could change the way they display the relation and they said they would look into it. They did however, give me directions on how I could look it up myself. It was a huge help to me. So now when I type up the family tree I will be able to include how the person is related to me. I am slowly learning how to get the most from MyHeritage. So glad I made the switch.
MyHeritage customer support is really proactive: I allways receive a comprehensive answer and with some delay, a correction of a bug or a way to overcome a problem.
I was under the impression MyHeritage was a free resource because the page I filled out originally said it was FREE! That page 'seems' to have disappeared. Simply looking for some help from support to correct a mistake I had made on an entry, I discovered this is NOT a FREE site at all! I began using MyHeritage March 16,2016 and I will stop using MyHeritage March 16,2016. I will NOT use any product under your false pretense or misrepresentation. The little bit of my tree that I had begun had me very excited to continue with MyHeritage so my disappointment is palpable. If this is not the correct place to post this notice, would someone PLEASE advise! Thank you, Pat
I am new in myheritage
I had certain problem
I wrote to support
They solved the problem and notified me
I am very satisfied with their doing- and with the results (e.g., matches) in my tree
Since I am not the smartest "techie" in the cookie jar, I confused my account the first day! I requested help from Customer Services and Dean came to the rescue. Everything he suggested didn't work and he never gave up on me! It took over a week to get it straight but I'm sure that is because we are in very different time zones. I am enjoying my experience with My Heritage and 23&me.com. I only need more practice before I can give My Heritage a rating of 10!
On 3/13/16 I received an email telling me they had charged me $100 for the next year. I did not authorize the charge and immediately cancelled effective that day and received an email telling me my account is cancelled effective 1 year later. Could not reach them by phone as it was Sunday and they were "closed." Sent an email requesting cancellation and credit for the renewal.
No response to my email so I called and spent almost an hour on the phone with them and after 2 escalations, they offered $50 credit. I advised any other business with auto renewal notifies me ahead of time. They claim that makes no difference to their customers. What a crock.
This business is a scam. It sounded credible to me initially because of its relationship with 23andme. I will dispute the charge on my Amex bill and also notify state attorney general.
The site was not helpful. I use another site and received better results.
If you take advantage of the Trial membership make sure you are not 10 hours late cancelling because they will take the entire yearly price. Then offer you 25% back.
Poor Customer Service
My name is Howard Barnes, I am a 74 year old great grand father and father of 8.
I came from a very large family and through two wives I had a large family.
I thought it may be times to leave a little history for my children and grand children.
MyHeritage is so easy to use, in just a few days I have registered more than 125 people mostly from old pictures and my momma's bible. I have gone back to the early 1800's, MyHeritage keeps feeding my with matches
MyHeritage helpful and appreciative folks
I am thankful that I found them
Nothing less than excellence of delivery, what more can one say? I do have one suggestion - since there are so many "Matches" would it be possible to be able to choose from a list of the sur-names to take you directly to the preferred family members - or to have the names listed alphabetically for easy selection of any one or more of those thousands available for adding to ones tree?
I have been looking around to find a programme that was easy for all the family to operate, and feel comfortable with given their input to our family website. My Heritage has done just that, it has covered a good number of points, I would be even more happier if the record matches were not so expensive that would be the only criticism I have with it other than that I am extremely pleased so far. I hope it continues to amaze me with what it may find as the tree grows which it has done already. All in all a very good and reliable programme.
My experience with MyHeritage has been very good! Enquiries have been dealt with in a professional and speedy manner and the luxury of having their data base available to do research is a big help. One thing that could be improved on is to motivate members to delete duplicate trees in order to speed up confirmation of tree matches.
Alexa was very helpful regarding a question about managing the large volume of matches I was receiving. It had become rather overwhelming even though I was clearing them on a daily basis. She emailed me a couple of times providing me with some useful suggestions concerning the management of all these matches.
As a subscriber for several years, I had always considered MyHeritage an excellent genealogy site and easy to use. Recently I started to have difficulty syncing my trees. I emailed Customer Support and the next day Yoel contacted me but, after several attempts, we were not able to solve the problem by email. Yoel then suggested that we set up an appointment for him to communicate directly with my computer through "Team Viewer". Within 30 minutes he had the problem solved. It was very pleasant and rewarding experience and confirmed my good opinion of "My Heritage"
George
This is the first time I have rung Myheritage to ask a question. The professional attitude and easy manner in which Shimon helped me with my Inquiry was outstanding. My experience with the family tree program has been exceptional also. If all staff are as knowledgeable and friendly as Shimon I will recommend them to any one.
Paul Morris. Australia
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Dear Trae,
Thank you for your review here on SiteJabber.
When you enter into the free trial you are sent an email notifying you of this and also within the email is explained that at the end of the trial period you will be charged for a year's subscription, also that if you wish to stop this that you should contact us.
Having said that I invite you to contact the support team from your registered MyHeritage email address to support@myheritage.com and the team will be more than happy to assist you with any problem you may be having.
Trusting this has proven useful to you.
Kind Regards,
Dean,
MyHeritage Team.