MyHeritageReviews 5,914

I have been using Heritage now over 2 years, and have complained many times about it unable to "find and sort duplicates" the "merge" I have been told that it is all being sorted, but its not happened after 2 years. If they do not sort it out by the end of my contract, I will cancel and refuse to pay, as it is its expensive for me as a pensioner.
I have 3 trees written by cousins, and I want to merge them, but cannot do it properly in Heritage, which is very frustrating.
I have never found much European records, and this does need to be expanded, but to be honest its better than Ancestry for this.

Jutilise Family Tree Builder depuis 2008, qui parmi plusieurs logiciels de généalogie que jai essayés, est celui qui me convient le mieux et que jai adopté.

Suite au passage à FTB 8.00, jai constaté que les noms de lensemble des individus de mon arbre avaient été dupliqués une quinzaine de fois. Nayant pas réussi à corriger ce problème moi-même, jai fait appel pour la première fois au support en ligne de MyHeritage.
Jai reçu dans la journée une réponse très courtoise à mon courriel de la part de la personne qui prenait en charge ma demande et jai adressé en retour les renseignements complémentaires qui métaient demandés. En quelques jours et après plusieurs échanges de mail, mon problème a été résolu à ma plus grande satisfaction.

Je remercie chaleureusement le support MyHeritage et notamment mon interlocutrice Alexandra qui a su prendre en compte ma demande et y apporter une solution rapide.

I have been going back and forth for years, between Ancestory.com and MyHeritage.com without being able to afford both. I recently took another look at MyHeritage.com and boy, have there been some major updates, I am impressed. When my subscription ended at Ancestory.com I moved all my data to MyHeritage Family Tree Builder to continue my work on my tree offline. I can quickly and conveniently add and edit my tree with ease. Combine that with many tools to help me clean up, many, many imports make looking into this software worthwhile and the price is right. Customer Service has been responsive with all my dealing whit them.

Charged me fifteen times in one day for my annual subscription, I complained and afterwards charged three more times overdrawing both my PayPal account and my bank account. The lady at MH I just spoke to in Tel Aviv(!) said their banking hours were Sunday - Thursday. This being a Friday she can do nothing till Sunday, have a nice day. Be aware that if you opt to pay through Paypal then Paypal will set a direct debit with your bank on your behalf. Their email to me contains English more akin to a Nigerian scam than anything else.
DO NOT TOUCH WITH A BARGE POLE

I purchased a subscription to MyHeritage in response to an offer transmitted by an affiliated company called FamilyTreeDNA. Although this on-line purchase transaction seemed straightforward, it did not give me access to the services I had just purchased. After my first effort to resolve the problem through MyHeritage technical support was unsuccessful, I tried again and this time connected with an associate, Sharon, who took the time to diagnose and then resolve the problem. This required several e-mail exchanges over a two week period, so if others should find themselves in a similar situation, then patience and persistence are strongly suggested.

I joined this site to research more information about my grandfather. Since when I have been bombarded with messages and matches so the tree quickly builds to epic proportions which is totally unmanageable and also its very difficult to read on screen. So I started a new tree and ignored the matches so that I could print out a smaller tree. Couldn't understand how to do it, so emailed the support team and got a speedy response and managed to fix the problem. But it is NOT an easy site for a non-techy person.

I have been subscribed to MyHeritage since August 2015. In a short time since then I have been able to amass over 3800 persons in my family tree -- eventually tracing back through direct ancestors to the year 500 AD. This feat is very hard to do, but was well worth the challenges. Not everyone can be that lucky or have such great relatives as I do, but you never know. You may have even more impressive or historically significant relatives. I was lucky enough to trace my direct ancestry back to Charlemagne, Saint Margaret of Ireland, scads of kings and queens, and to every royal variety of kinship. I am kin to Martha Washington, Daniel Boone, "Robert the Bruce" (my direct great uncle), and my direct ancestor, great grandfather King Edward de Bruce of Ireland who is Robert's brother and eventually to kinsmen Emperors of the Holy Roman Empire. Tracing ancestors is somewhat pleasantly addictive but when you find all those relations and see how they fit into history, it makes you feel like you are somebody. It is difficult to ferret out all those relations and it is a day-by-day effort sometimes taking 3 to 4 hours in a spate. Once you find someone significant, you can use Wikipedia and other online sources to find great historical detail and graves and statues of your famous relatives. I have had some trouble with my searches and have had to call on (technical) customer support. Sometimes the updated software has some glitches (as all software does -- remember Microsoft has almost always released their programs with bugs that have to be discovered by customers). Anyway, MyHeritage has been mostly error free and smooth going. When they did have a problem release, they have gotten on it and worked hard to correct it. The customer support personnel are very friendly, professional, and fairly quick to respond to your issues considering the fact that they are the largest genealogy provider. Dean in Customer Support is particularly outstanding and probably the best on their team. He will treat you right if you have a problem. I doubt you will be sorry if you subscribe to MyHeritage. They are great! Travel back in time via your own relatives. Dream a little or a lot. Massive rewards await you.

This company continues to use deceptive practices and does not clearly state it's plans or it's pricing. Until they hit your credit card. A call to their customer support revealed that they are continuing to practice business in a non-ethical manner and that they are fully aware of it. If you sign up for the free trial you will be offered a Premium upgrade to $60, instead of the $119 a year annual fee. Then when you hit the 14-day mark they will charge you again for $119 instead of nullifying the initial trial offer. Do not do business with these thieves.

I have been using MyHeritage for several years and have found it to be a valuable asset as I continue my family history quest. MyHeritage provides "Smart Matches" which allows me to review matches of people that I have added to my family tree with people in other family trees that have been created on MyHeritage.com. Its a great way to connect with others who are researching the same individuals that I am. I also use MyHeritage Family Tree Builder which syncs the information with my MyHeritage online site and visa versa. The site allows for uploading family photos and offers "Record Matches"a long with a vast amount of global historical records that can be researched. MyHeritage offers mobile access so I can work on my tablet or smartphone whenever I want. Their customer support is timely and effective. I recommend MyHeritage to anyone who is involved in genealogy.

I have been emailing My Heritage for over 3 weeks now and no one has replied to me. I like the fact they let you print family tree charts yet their search data base does not have my fathers birth or death listed. It is listed on Ancestry.com though. I keep asking My Heritage why their database isn't showing my father and I really want to subscribe but if they refuse to answer this question or even to acknowledge they are looking into it, I may be forced to go with Ancestry.com again. I guess customers just aren't important to My Heritage