MyHeritageReviews 5,914

Poor (the worst!) customer service I've seen in a long time. It takes DAYS for them to respond to support request emails, and then, more times than not, they don't answer the question I've asked. Like was mentioned before, I was first billed $131 when I decided to try MyHeritage for one year, but then 4 days later I was billed an additional $119.40. I've called my credit card company to dispute the charges. THESE GUYS DON'T DELIVER WHAT THEY PROMISE... GO with Ancestry.com -- much better service and quality of records.

MyHeritage is affiliated with (probably owned and operated by) FamilySearch.org. Didn't know that before I did a trial period and forgot about it. Only used the site once. They charged my card $119, but only would refund $59 after I tried cancelling my subscription. That's their policy. The same is true for FamilySearch.org. This time, instead of getting my 'partial' refund, I got charged $159.
I was promised a refund of the erroneous $159 and the partial refund of $59 in... 3-10days. I asked several times to speak with a supervisor or manager. Never was allowed. And, even after their mistake (which caused other issues with my bank account), they still refused to give my initial full refund. Oh, they offered a $25 gift certificate to use on their products. I'm quite upset, to say the least.
Ancestry.com is better and the site is more user friendly, too.

I have been using My Heritage now for some 4 years and have found it very intuitive to use with great data entry features such as auto complete for many fields, great search capabilities, backup options as well as display and edit capabilities covering all information types one could need.
User guides are clear and easy to follow and when I recently had a technical problem, my query was promptly and efficiently answered using emails.
Perhaps the only thing that I find somewhat limited is the ability to print several people in a chart format on A4 size paper.

My cc had expired so auto-renewal did not go through. I did not notice it; myheritage.com contacted me personally and helped me get a discount on their 2 services. There was an error in the billing dept. (my payments had gone through but the dept. thought they had not). I contacted myheritage Customer service by email. They got right back to me and straightened out their error. The customer service person, Mia, was courteous, responsive and efficient.
Nancy J.

I started using Heritage after belonging to another site for many years. Right off the bat I started finding records that I had never seen on my other site. It was well worth the membership. Their customer service has been terrific. And I have felt they have gone out of their way to welcome those of us who have drifted over from their competition. They make me feel like a valued member. The software is quite elaborate, and pretty user friendly. The site is user friendly as well. I'm really glad I checked out this site, and I have been a happy customer since.

I signed up for a 1-year Premium Membership along with the Data Service and my credit card was charged nearly $300. I finished my research and had no intention of renewing the membership. However, MyHeritage automatically renewed the membership for another year without providing any written advance notice. This violated the Utah code. I filed a complaint with the Utah Consumer Protection Division at www.consumerprotection.utah.gov/complaints. I received a full refund immediately after the company received a copy of my complaint.

Ik maak al sinds 2011 gebruik van de site van Myheritage en kan anderen dit ook aanraden. Het is een mooi systeem en ik ben daarmee gekomen tot voor 1600, de tijd van de Spaanse bezetting in Holland. Ook de kennis van anderen via de site was een belangrijke extra bron.
Een aanrader voor anderen.
Mijn enkele zin Back to the Future, geldt ook voor de toekomst. Een nicht van mij gaat mijn stamboom voortzetten ivm. Met mijn leeftijd.
H. Kroeze - Apeldoorn(Holland).

Bedankt voor de duidelijke uitleg op mijn vragen. Wat betreft de extra stamboom voor mijn nicht is mij alles duidelijk.

You have to cut and paste everything yourself. I could do that from the web! Then they "automatically" renewed me for another year, claiming they sent an email that they claimed they could see I opened, and claiming there were instructions on such email with instructions on how to stop the automatic renewal. I had to yell and scream at the service rep, who called me 7 days later after I emailed saying NO, when they said they automatically renewed me. He tried to pull, well we will give you half back. I said no way. Full refund or I will tell my CC company not to pay. Finally they agreed. BEWARE!

Im very disappointed with the service i received. I received an email after $78 was taken out of my card and I immediately called the support team. Upon which i was told that i would get a call back from the billing department. After 1 week of waiting they finally call only to tell me that I will only to be told that I will receive 45% of the money even if i told them and also emailed that I want to cancel my membership with them. Im so dissapointed. The guy i spoke to was even rude and said they cant cancel my membership i have to do it myself and was not helpful on how I do. Their 30 day refund policy is a total lie. Whats the point if keeping the other 55% when you clearly know the person clearly stated to you that they are not interested and want to cancel membership. Just remove the refund policy because clearly you do not stick to it

There appears to be adequate records available for U.S.A. research, but not enough for Canada. I have been attempting to research Canada, Germany and Ireland with not much luck. Also when I was sold this package I was told that since I was a Premium Member I could phone direct if I had any problems. This has not happened. I must e-mail my questions.The responses have been good though but not immediate. You some times must wait a week.
I must admit to concerns regarding renewal practices after reading other's comments. Any advice as to how to deal with this in case you do not want to renew?

I am new to researching my Family Tree but have already found the site very user friendly. However, when installing the new Version 8, I discovered my Anti Virus software blocked the upgrade because it was so new that Norton hadn't yet tested it. I overrode this anyway but then found I was no longer able to sync my data. Dean at MyHeritage Support was a huge help and soon had the problem sorted. Next, I somehow managed to duplicate my project. I phoned Telefon Support and spoke to Freja who was so patient and supportive that soon this issue was also fixed. Great website and excellent support staff!

My initial experience was that it took a very long time to receive an answer to a question if I received one at all. Lately, my questions have not only been answered promptly, but have been very helpful and thorough.
I am not happy with the manner in which subscriptions are renewed. There is no advance notice that it will be automatically renewed and no warning of what the cost will be. Customers should be given the option to cancel or change their subscription in advance.

Signed up for a free trial and used password on numerous occasions to access the site. The day before my free trial was due to end, I signed into my account as usual and tried to cancel, but my password was not recognised! I send the "forgotten password" email requestion instructions to change, but nothing was forthcoming. I sent a message to my bank to stop the annual subscription payment (obviously I didn't want an annual membership). Then on the day my trial ended, at 10.20 in the morning, I had an email from MyHeritage thanking me for my subscription, hoping I would be happy! Despite numerous applications for password change instructions and telling them I do not want an annual subscription, there has been no affirmative correspondence, only acknowledgements of my emails!
BEWARE! I am hoping that with continued communication with my bank, my annual subscription will not be withdrawn by MyHeritage.