MyHeritageReviews 5,561

I signed up for a myheritage account looking for my father through my mothers divorce papers. I never feel good about asking her about him so i wanted to go through an online site. I signed up, didnt find what i was looking for, and forgot to cancel. Usually if you forget to cancel with one of these sites, they charge you a reasonable monthly fee which of course reminds you to cancel. No problem right? Worong, not with this site. When i called to cancel and think i could get my annual fee refunded and maybe just charged a monthly fee, i was greeted by an argumentative child. She ever tried to claim she was the supervisor. I told her "no, there is someone above you, who you answer to. I want to speak to them". It was at that point i was put on the phone with a girl named Vanessa. Im sure the first girls friend and not supervisor. Eventually they refunded me 1/3 of my money. I am not happy about it but i will deal. My problem with this whole situation is the sensitivity of the things people may be looking for a sites like this and the gouging, money grubing way this site is taking advantage.

Update: 3 oct 2016. The guy they have replying to everyones complaints on here does not actually respond when emailed. It is a sad attempt at looking like they are making tbings right when in actuality they are doing nothing. Do not use My Heritage.

I was contemplating signing up once again for their pay service, but after the horrible experience I had---exactly like the people who have complained below---where my account was charged for a renewal without notification... when I called and got a female rep, all she could do was call me sweetie, and tell me it was all my fault because I had ignored notices---which I never received... and this was the day after the term was up. She told me I was "stuck" with it for another 6 months... I see " plus ca change, plus ca reste la meme chose"

Their refund policy is a bloody SCAM! They have a 30 days refund policy, so I was billed 15 Sept after not being prompted that my trial was up, and i immediately emailed they to ask for a refund (cos they have a 30 days money back guarantee right?). I waited for a few days and no reply, all I got was automated emails.

Until I called their toll-free number, a lady from the billing dept called me and told me that TRIAL USERS ARE NOT ENTITLED TO 30 DAYS MONEY BACK GUARANTEE.

She then offered a 30% of the amount paid refunded to me "cause she wanted to help me".
Being skeptical, I checked the website policy after I got off the phone. Guess what? NO SUCH THING.

Nothing on the T&Cs that say that trial users aren't entitled to a 30 days money back.

Well anyways, I've escalated it to a paypal claim and I have evidence of their refund policy (actually anybody who googles can see).

BEWARE.

Hi from New Zealand. This is the first time that I have ever written a review (good or bad) but I feel compelled to do so in this case as I received excellent and immediate response from the 'MyHeritage' support team to a problem I suddenly started to experience. I was dealing with a member of the team named Ron. I have been using 'MyHeritage' for quite some time and can thoroughly recommend it as a research tool for genealogists. After trying several suggested remedies to my problem Ron finally suggested checking my firewall, and this proved successful. I was very grateful for the assistance given which turned out to be no fault of the MyHeritage software but just one more unwanted issue of upgrading to Windows 10!
Thumbs up
Ken Brown

I recently was searching for a small amount of history about our family name which lead me to my heritage. I reluctantly signed up for the free trial which i intended to cancel. I was then charged with no notification that the trial period was over. I wrote to support asking to cancel and refund as I had not used the service and had not intended to.
The agent I spoke to put me on hold to speak to billing and came back saying he can only give me 30 back of the 110 that was charged. Very unhappy and I will be seeking a charge back as I beleive Im entitled to a full refund. 100% would not recommend using them if this is how thwy treat customers.

When I first saw this website offered I was not really impressed until they added their Family Tree Builder application. I have been doing family history work for the past forty years and have seen pretty much everything available. This website allows to actually look at every website all at once. The research goes much faster when you have cooperating sources. I have very pleased with the way this websites tech team comes to the aid of their customers. They are polite and do not try to snow you with words that you don't understand. I wholeheartedly salute the folks here and hope that others will see their potential.

I like everyone else on here signed up for the 14 day free trial. After about 4 or 5 days a female rep called me and asked if I was using the 14 day free offer and if liked the site. I said I kind of liked it but some stuff was confusing because it said with the free trail I could access everything, but it wouldn't allow me to access "smart matches". She tried to talk me into buying in before the 14 days were up, but I was not yet interested for the $175.00 price tag for the "complete" program. About 5 days later a guy called and asked if I liked the free trial and offered me a deal of $111.00 for the year which I thought was great. After my credit info was completed I asked if I had to do anything else and he said "No, I took care of everything, and when you log in next time you will have full access to everything".
Which I did, however last Saturday another $119.40 was taken out of my account. That comes to $230.00 plus!
I called customer Service (billing) and the lady told me I had purchased 2 separate subscriptions, but could not tell me what both of them covered and that the guy would call me that had sold me the $111.00 subscription. That was last Saturday, and today is Thursday. I have called three times and got recordings. I also sent an email describing all of the above, and received a "token" reply that I was to wait until I am contacted.
I have contacted my bank and asked to dispute the $119.40, but an investigator will look into it and contact me within 10 days.
All that I wanted was the Premium Plus which the first guy said I was getting and nothing else needed to be done.
This in my opinion rings of a class action Lawsuit!

Samuel in support is the most patient and helpful person I have met.
He really did everything he could to solve my problem. My problem was that all my communication suddenly stood in English even though my main language was Danish.
After many correspondence and requests to send various files, he eventually had to quit and send the problem to technical support.
Here it went a little wrong. They may have done something, but I never heard from them, but my problem was suddenly resolved and that was really my wish so ---

I actually have had very good experiences with MyHeritage. It is true that their customer support leaves something to be desired, as most of the issues you encounter can only be logged through support tickets to their helpdesk. However, their response time is okay (within the week) and they do genuinely try to help you both via email and especially if you speak with a support rep over the phone. I received an excellent discount (nearly a 50% reduction) when I spoke with a support rep.

I've been using their site now for nearly 4 years, and it is one of the primary ways I keep in touch with family scattered all over the US. The ability to create a family site where extended family can interact with immediate family is really wonderful. It's like facebook for your private family community, with a lot of genealogical research tools at your fingertips. Personally, I've gotten a tremendous lot more out of it than I ever did from Ancestry (which is not a family-community site), is much harder to use (confusing and unintuitive UI), and radically more expensive for the meager tools you get.

Highly recommend MyHeritage if you live far away from family, are interested in researching your lines, and want to stay in touch with relatives!

Site incroyablement complet et intéressant de nombreuses fonctionnalités a verifier quand j aurais les moyens de prendre le prenium plus... le simple prenium m a permis d avancer dans des ascendances que je pensais impossible a trouver.je recommande vivement l utilisation de myheritage le seul point negatif est le montant de l abonnement un paiement mensuel devrait être possible ou un abonnement mensuel.en accès illimité myheritage doit être la mine d or de la généalogie!

A well disguised scam. Avoid the " Free trial" at all cost. Unless you just looking around for a few days and get out of this thing as fast as you can! Your card will be charged as soon as this friendly free trial ends. The scam relies on people loosing track of the number of days you had the "free trial" then they pounce on your credit card! There should be a law against this form of scam. Let's face it most info on family can be found without using My Heritage!

Another update 9/11/16. I emailed Dean got no response from him. But, I did receive 2 calls to my cell phone while I was at work and could not take the call ( I work at a pre-school& can not use my phone. It is also not the appropriate place to have these jerkoffs call). I got one voicemail from someone saying they were with My Heritage, no name, no call back number, no other info, just that they would call me back later. The second call I got was the next day around the sametime... while i was at work... again. This time there was no message left. So needless to say I have had no contact with this "Dean" person. I closed the My Heritage account& part of closing it they ask if you have had problems with their service, so I wrote my problems I've had with contacting people& guess what I've heard nothing! These people blow d!@k!

Well the 14 day agreement is all good and fine if My Heritage actually waited the 14 days before they took the money from you. My Heritage billed me before my 14 days were up... so... yea there's that and I have been trying to contact My Heritage for a week and can not get anything from anyone! Soooo... yea they offer a pretty $#*!ty experience. My first review stated that I was charged $119 for something I did not want. I signed up for the free trial and didn't hear anything from My Heritage until I got the emails stating that I was being charged $119. I went back on the web site to see what this $119 actually paid for... it paid for nothing, but to actually use the site. You can't use any of the "extras" because... wait for it... that costs more money. Literally the only thing you can do is search people and add them, you can't connect with other people's trees or anything. It is a total rip off. And they do not respond to emails and trying to get through on the phone system is hell!

I paid the subscription for 1 year with my paypal in July 2015 to have the possibility for a shot at the book as suggested in their web site and over 2500 names or so when you pay for the full subscription. Along the way in September 2015 while creating my tree I renamed my tree. Well guess what your subscription ONLY applies to the firstly named tree. So for a full year every time I was trying to access information about somebody a page came up that said you have to pay 9.95 per month to have access to the information of that particular individual. I just recently discover that while I downloaded the book and went to Staples to print it. 105 pages and I noticed that some names (while showing on my builded tree)do not show up in the 105 pages book it says Mr. Or Mrs Unknown. I sent them an e-mail and they never answered of course they always answered my e-mails before regarding any other sort of issues but not this time because I rattle their cages and told them point blank that either it`s a bug in their software or that would be their scam to make money. So folks take it from me my sub was legit but by renaming my tree and it doesn`t say anywhere that if you rename you tree your sub is only for the first build tree bingo they just got your money and when you reach 250 names in your tree, you hand up with Mr. And Mrs Unknown in your tree only the dates shows but not the names. Now I will have to find a way to hack this thing and add the missing names in my book. This will be time consuming, it took me 1 year to build my tree but just throw in that scam at the end when I renamed my tree 1 month after my subscription and now they want me to renew and gives me discount ya right. All your e-mails are now going directly in my spam box. See Ya Oh and by the way folks who paid with paypal and don`t want to renew just go into your account and remove them from an automatic renewal first thing I did after paying them because the 1 year subscription was planned but never a renewal and with this scam they`ve got now NEVER will I renew

I am still waiting to receive information from the second tier attempting to get rid of the extra trees (with my info I synced) so I can start using my tree builder again. I really like using it and it has been at least a week since I was told that they would try to fix it. I the meantime I am using the on line site and while it is ok, I still want to use the family tree builder. Please let me know something.