MyHeritageReviews 5,561

Давно хотела создать родовое древо, и совершенно случайно попала на сайт MyHeritage. Не могу описать те чувства, которые испытала, увидев фотографию своей прапрабабушки. Это была такая буря непередаваемых эмоций! Благодаря предоставленным возможностям MyHeritage, я с мая месяца построила наше древо, и сказки, которые слышала в детстве, стали явью. Ведь наши бабушки и дедушки вынуждены были все скрывать! Очень много родных после 1917 г вынуждены были покинуть родную землю. Связь с ними была полностью утеряна, и никто ничего не знал об их судьбе. И вот только теперь тайны приоткрылись! Спасибо большое команде MyHeritage за их труд! Это потрясающе интересно! И нужно. Единственное, что мне тяжело, так это цена. У нас сейчас в Украине тяжкие времена. Зарплата-2000грн, что равно 80 долларам, из которой 1500 уходит на оплату коммунальных тарифов, и цены продолжают расти. Страшно думать про то, что будет. Очень хочется надеяться, что что-то изменится в лучшую сторону. Ведь впереди еще столько открытий! Спасибо вам всем еще раз!

Ich arbeite seit 2009 mit MyHeritage. Wenn ich Probleme oder Fragen habe, wende ich mich an den support. Hier sage ich danke für schnelle Hilfe. Somit habe ich immer Spass mit dem Programm zu arbeiten. Sehr viele Mitforscher aus der ganyen Welt hat mit mir Kontakt. Ich habe sogar eine Tante gefunden.
Google Übersetzer
I work with MyHeritage since of 2009. If I have problems or questions, I turn to the support. Here I say thank you for quick relief. Thus, I have always fun to work with the program. Many fellow researchers from the ganyen world contact me. I have even an aunt found.
Google translator

Ik ben met de familiesite in 2011 gestart, eerst natuurlijk met een basis abonnement. Maar al snel zat ik aan de grenzen van de mogelijkheden. Ik ben toen overgestapt op het premium abonnement dat ook veel meer mogelijkheden biedt. In de loop der jaren heb ik aantal keren de helpdesk moeten inschakelen omdat er (kleine) problemen waren en ik moet zeggen dat verliep altijd vlot en soepeltjes. Als er iets hapert dan staat het ondersteuningsteam voor je klaar net zolang tot het probleem is opgelost.

Your credit card will be charged after 13 days of your 14 day free trial! After countless hours of being on hold and " waiting in line", the rep told me that because I was 1 day over, even though I have emails to prove it was only 13 days, they would not refund my payment of 119.40. However, they would offer a 30% discount after I filed a dispute with pay pal. Okay, how kind, they are offering to only charge me $83.30 for a subcription that I never wanted! Before this trial period was over, I was annoying receiving sales calls offering special promotions. Now, you have to wait at least 30 minutes to speak with a rep, AND they won't answer my emails! I feel like such a fool!

Bonjour,
Je suis un utilisateur de MyHeritage depuis plusieurs années et je n'avais jamais connu un seul problème que je ne pouvais résoudre par moi-même. Ces jours-ci, j'avais découvert que les prénoms et certains noms de mes cousins avaient disparus. J'ai mis ça sur le compte des fusions de Smart Matches où l'option "enregistrer dans votre arbre" est affichée. Après plusieurs essais de récupération des noms et prénoms des gens que je connaissais bien, j'ai abandonné et je me suis tourné vers le support de MyHeritage (j'aurais dû le faire plus tôt). En quelques échanges de mails, mon problème a été résolu. Il s'agissait d'un problème de paramétrage lors de l'utilisation de 2 langues de référence. Charlotte de l'équipe de MyHeritage a tout de suite décelé ce problème et m'a transmis une procédure détaillée de ce que je devais accomplir pour retrouver ma sérénité. Merci Charlotte.
Jean DRUCK

I downloaded and installed their "free" software and did not like it so I uninstalled it. Now many of my software apps won't work because of a "Visual C++ runtime library" error. The pc also ran at about 2/3 the speed it had been running and Outlook Express won't open AT ALL.

I have emailed them half a dozen times for advise on how to fix this and I get an auotmated response telling me I must BUY their product to get support. That should tell you to RUN RUN RUN from this company and their program.

The only way I could get Outlook Express to work was to reinstall their software and now I get bombarded with ads and emails and pop-ups telling me to buy their upgrade. FAT CHANCE!

My sister worked on our two family trees for 60 plus years and she put all the information into MyHeritage.com. Before her passing two years ago, she transferred ownership of the site to our cousin. My cousin and I continued working on the two family trees as he gave me access. Last week my cousin transferred ownership to me via instructions from MyHeritage.com. Unfortunately following the transfer, when I looked at the My Profile page where my photo is, the data of records, photos, immediate family, education, etc. were all that of my cousin. I had several communications with technical support but was unable to make the necessary changes which resulted in a lot of frustration. Today I was connected with Brigitte and she was determined to rectify the problem. At one point I told her that maybe we should just leave it alone but she was very persistent in wanting to correct the mistake. Thankfully, with her expertise, the problem was solved. I want to commend Brigitte for her persistence and patience with me. Next time I need to get technical support, I will ask for Brigitte as I value her expertise greatly and thank MyHeritage.com for hiring such a dedicated professional.

I have now been using my Heritage for about 6 months, I encountered a problem with some how setting up 2 web sites, confusion. With the help of the support team I was able to merge these and once again with support from the team I was able to get rid of the duplicates which now leaves me with a clear family tree. I have found a number of distant people who some how are linked to my tree. Overall a great experience working with My heritage. Thanks again for the fantastic support

The site was OK as far as it went, but the fine print (be sure you read it!) says that they will automatically renew your subscription (well over $! 00 a year) automatically. When they sent me an email telling me that I had been renewed I complained mightily and they finally agreed to reduce it by half. But, why should I have to fight for that? I didn't think I agreed to have money deducted from my bank account for the rest of my life if I forget, a year later, to advise them that I want to be dropped from their program.

Why am I unable to cancel after my free trial membership even though your website says if im not satisfied I can cancel 30 days from purchase? My card was charged 8/15/16 and I was told I can only get 50% back... Where does it state on your website that AFTER the free trial has ended you cant get a refund? How am I unable to get a refund after 14 days, but others can get refund if not satisfied within 30 days? Looking forward to response from Dean regarding my questions in this post. Thanks

I bought and paid for this service for one year and never once got a reply when I asked for help. I was charged for the following year and had to fight to get my money credited to my account when I tried to tell them I didn't want it a second year. Their customer service representative was a very angry hostile man and when I asked for his manager he said he was the manager and there was no one else above him that I could talk to. They locked me out so that I can no longer simply view all of the work that I did toward my ancestry during the first year. As I said, A DREADFUL experience.

I am using MyHeritage for three years now.
Two times I needed support and both times there was a fast and adequate response.
I am very happy with the program and the supportteam.

Like other reviewers, I emailed to cancel the free trial, but received no response and was charged the full one year cost anyway. Called to complain and was called a liar by the woman on the phone. " No way to cancel now, she said... why didn't you call earlier?" Because you provided contact online,... though apparently no one responds to that! If you want a good family tree site, try ancestry.com. They're reputable. These clowns are crooks.