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MyHeritageReviews 5,561

4.2

About the Business

MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools. Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records. The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more. Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos. The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.


myheritage.com
Founded in 2005
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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GB
1 review
0 helpful votes
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Only one disappointment
July 1, 2025

Wonderful in all ways but one. Despite many requests, you STILL insist on calling my ( indisputable) biological Father, my Stepfather. I cannot help but feel it's hurtful, to the memory of a wonderful man.! Otherwise, I find the Site very informative. Thanks.

Date of experience: July 1, 2025
Australia
1 review
0 helpful votes
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Finding my family
July 1, 2025

I was adopted as a baby so it has been very rewarding finding my biological family. Sometimes it has been a little difficult for me to locate family as in p christian name ast years they have given each generation the same christian name. Overall I have found it quite rewarding.

Date of experience: July 1, 2025
Switzerland
1 review
0 helpful votes
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Ich bin sehr zufrieden
July 1, 2025

Ich arbeite seit mehr als10 Jahre mit Myheritage habe über 100 Mitglieder

Date of experience: July 1, 2025
Norway
1 review
0 helpful votes
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Great ancestry research site
July 1, 2025

I have greatly enjoyed the site My Heritage and been researching my ancestors far back in time, longer than I could ever have dreamed of had it not been for this site. I am really happy the site exist and I have a much use for it and it has been invaluable in my work.

Date of experience: July 1, 2025
Texas
1 review
0 helpful votes
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New Algorithm
July 1, 2025

The new DNA algorithm has completely reconfigured my DNA results, eliminating large percentages of ethnicities. This is quite upsetting.

Date of experience: July 1, 2025
Canada
1 review
0 helpful votes
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User friendly program for my tree
July 1, 2025

I started with MyHeritage in 2012 in order to learn more about my American Family, immigrated from Belgium, and discover why my father was born in Pennsylvania but was raised in Belgium.
I especially wanted to discover where my grandfather grave is located. I did all that and after 13 years there are over 5000 people in my tree and adding more as my research progresses. MyHeritage has all the tools I need to do that.

Date of experience: July 1, 2025
Florida
1 review
0 helpful votes
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A Portal to the Past
July 1, 2025

My Heritage has given me the pathways to connect with my past. I did not have the wisdom or maturity to query my parents while they were still alive. Through the data bank of My Heritage, I have been able to link prior generations. It has been an invaluable resource.

Date of experience: July 1, 2025
Australia
1 review
0 helpful votes
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MyHeritage is a superior product to Ancestry because it has Auto cluster, triangulation and chromosome browsers which make all the difference in researching Family Trees. It has better reach, clearer screens and easier to understand processes. MyHeritage is more innovative, user-friendly and cheaper than Ancestry. MyHeritage offers 3 DNA tests with free shopping P&P for $127 whereas Ancestry wanted $407 for their 3 tests to be delivered here. MyHeritage was half the price for annual subscriptions and didnt require an extra $17 per month or $100+ for Pro Tools. For these reasons I recommend MyHeritage over Ancestry at this time. The cost for Ancestry for World Access was $445 Plus $100 for ProTools and the test were 3 times more expensive. Though because each hold 40% of DNA test takers you need to test with Ancestry then upload to MyHeritage and unlock the matches for $29NZ as a once only unlock. After 25 years MyHeritage is eating Ancestry's lunch IMHO

Date of experience: July 2, 2025
Netherlands
1 review
0 helpful votes
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Heel erg leuk om je stamboom te weten.
July 1, 2025

Op deze manier kom je dingen te weten waar je eigenlijk helemaal geen weet van had. Geweldig!

Date of experience: July 1, 2025
Germany
1 review
0 helpful votes
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Preis/Leistung topp
July 1, 2025

Hat meine Ahnenforschung weitergebracht. Auch die DNA Suche war einmal erfolgreich.

Date of experience: July 1, 2025
Texas
1 review
0 helpful votes
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Poor Customer Service
July 1, 2025

Poor Customer Service. No one seemed willing to help me in the least.

Date of experience: July 1, 2025
Netherlands
1 review
0 helpful votes
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The treasure site
July 1, 2025

MyHeritage opened an entire new world for my family and friends, revealing an history that is mine.

Date of experience: July 1, 2025
GB
1 review
0 helpful votes
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It gives me the best experience to delve so far back into my family history

Date of experience: July 1, 2025
GB
1 review
0 helpful votes
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It was better
July 1, 2025

Now that one can no longer upload DNA files from other sites to MyHeritage, its will probably not be worth while renewing. My main use has always been the DNA element - the way trees are organised is clumsy and hard to use, to the point of being annoying, and the search facility has rarely provided anything that wasn't already available fom elsewhere

Date of experience: July 1, 2025
Canada
1 review
0 helpful votes
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My husband tried to access our My Heritage account from his computer to review his DNA matches and you denied access to our account for 24 hours. Not impressed.

Date of experience: July 1, 2025
Germany
1 review
0 helpful votes
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Sehr exakte zutreffende Ergebnisse!
July 1, 2025

Ihre Verwandtschaftsangaben waren alle sehr exakt und zutreffend.

Date of experience: July 1, 2025
GB
1 review
0 helpful votes
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Not enough relevant records
July 1, 2025

I was hoping for more world wide records. There are some but they are sparse.

Date of experience: January 7, 2025
Ohio
1 review
0 helpful votes
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Good
July 1, 2025

Very good and satisfied. Helpful information provided always. Got to know my family roots!

Date of experience: July 1, 2025
Washington
1 review
0 helpful votes
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Opportunities
July 1, 2025

You provide us with lots of opportunities to review potential updated and/or additional information on our family history. Love it

Date of experience: July 1, 2025
Germany
1 review
0 helpful votes
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Alles 0k
July 1, 2025

Es funktioniert wie es soll, Bedienung ist intuitiv, die Werbung erträglich.

Date of experience: July 1, 2025