• My Face Socks

My Face Socks

Overview

My Face Socks has a rating of 1.69 stars from 143 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about My Face Socks most frequently mention customer service, tracking number, and false advertising problems. My Face Socks ranks 939th among Clothing Other sites.

  • Service
    51
  • Value
    51
  • Shipping
    50
  • Returns
    33
  • Quality
    45

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 40%
Positive
6
Neutral
0
Negative
9
29
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • When I contacted MyFaceSocks customer service, I was told the socks shipped out of China and are stuck in customs.
How would you rate My Face Socks?
Top Positive Review

“Beautiful and impressive”

Skye T.
7/31/23

I bought a large queen mink blanket and a pair of socks. The quality of picture transfer is fantastic on both The blanket is so soft and cuddly, quite thin, but exactly what you want to rug up with on the couch or display on your bed. The socks are a very cute, great size and quality, thin-medium thickness, but the material is not overly breathable. Still a great gift/gag. Overall impressed with the order and delivery time

Top Critical Review

“SCAM. Do not order!”

Cara M.
1/3/24

Ordered gifts for "guaranteed Christmas delivery". The tracking number they give you is some fake Chinese tracking website that doesn't provide any info. Never showed up. Asked for a refund and they basically sent me 4 form emails in a row saying my package was delivered and I should just "check with the neighbors or my mail carrier". DO NOT ORDER FROM HERE.

Reviews (143)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (38)
Thumbnail of user caram180
1 review
0 helpful votes
January 3rd, 2024

Ordered gifts for "guaranteed Christmas delivery". The tracking number they give you is some fake Chinese tracking website that doesn't provide any info. Never showed up. Asked for a refund and they basically sent me 4 form emails in a row saying my package was delivered and I should just "check with the neighbors or my mail carrier". DO NOT ORDER FROM HERE.

Thumbnail of user customers308
Customer S. – My Face Socks Rep

We are terribly sorry for any disappointment caused “Cara ”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward.

Thumbnail of user daniellea588
1 review
1 helpful vote
December 6th, 2023

Item not arriving on time. Company sent fake shipping information from within the US at first. Then was told later product is in customs because it originally came from China. Product is late now, if I ever do get it. There are fake 5 star reviews published everywhere for this company. My experience seems to be like most real reviews… bad!

Service
Shipping
Thumbnail of user customers308
Customer S. – My Face Socks Rep

We are terribly sorry for any disappointment caused “Danielle A.”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward.

Thumbnail of user danielleo329
1 review
0 helpful votes
September 20th, 2023

This is a great product, sadly I knew we were going to lose our much loved dog so wanted a memento. Ordering was easy and goods arrived within a week, very happy with the service

Products used:
Socks and shirt

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Value
Shipping
Quality
Thumbnail of user bd251
1 review
0 helpful votes
February 23rd, 2024

Had to order the same socks twice as they messed up the first order and also the second. I wanted an image of my dog on there for my son and it was just a black blur. All they offered was a voucher for THeIR mess up!? No thanks I won't be back! Awful. Should be a full refund for their errors.

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Thumbnail of user customers308
Customer S. – My Face Socks Rep

We are terribly sorry for any disappointment caused “
B D”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward.

Thumbnail of user lucacicilese77
2 reviews
1 helpful vote
December 19th, 2023

My order never came in, ignored request for information. You will receive a tracking number, but it is a number of a letter weighing less that 10 ounces and it isn't going to your address. They also review their own company to make it look better than it actually is.
Fake company. Fake reviews.

Tip for consumers:
Don't waste your money

Products used:
Never got the product.

Service
Value
Shipping
Returns
Thumbnail of user customers308
Customer S. – My Face Socks Rep

We are terribly sorry for any disappointment caused “L C.”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward.

Thumbnail of user arakashi
1 review
1 helpful vote
December 9th, 2023

Ordered a pair of socks.
Saw that there was a "vip" option for faster production. Unchecked this.
Went to check out and changed shipping time from rushed to regular.
Checked out.
Received email receipt with both vip and extra fee on shipping.
Emailed them immediately.
They emailed back a day later basically implying that if I didn't accept the shipping charge, they wouldn't be responsible for me receiving my order. So, in other words, do this or you won't get your order.
I said this is extortion cancel the whole order I don't want to deal with you.
A day later they write back saying they can't cancel it as is "already entered production".
Hahahahha.
This place is a total scam. DO NOT USE.
I will be reporting to bbb and my credit card company.

Service
Value
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Quality
Thumbnail of user customers308
Customer S. – My Face Socks Rep

We are terribly sorry for any disappointment caused “Ara A.”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward.

Thumbnail of user cloev2
1 review
0 helpful votes
September 2nd, 2023

Way to small for a normal size 10 men's foot. No stretch in them at all. Pretty much just for show as they don't fit his feet

Thumbnail of user customers308
Customer S. – My Face Socks Rep

We are terribly sorry for any disappointment caused “
Cloe V.”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward.

Thumbnail of user chelseah267
1 review
0 helpful votes
September 1st, 2023

Honestly it exceed all expectations! My partner loves socks and i thought this was the perfect gift for father's day! So i put our newborns face on it with his first smile and it came amazing! Cannot wait to give it to him on his first father's day

Products used:
Socks

Service
Value
Shipping
Quality
Thumbnail of user amyn797
1 review
2 helpful votes
January 1st, 2022
Verified purchase

If I could give zero stars I would. More expensive than all the other sites, but chose them because they guaranteed Christmas delivery. They came 4 days after Christmas and WERE SO INCREDIBLY SMALL NO ONE COULD WEAR THEM! Literally 1 of the girls I got the socks for is really thin and she couldn't get them on. Total waste of money and horrible experience with customer service sending conflicting information with emails while tracking. False advertising and bad product.

Tip for consumers:
Find another site. This one is absolutely false advertisement.

Products used:
Socks - but couldn't use them because they wouldn't fit a skeleton.

Service
Value
Shipping
Returns
Quality
Thumbnail of user robs957
1 review
2 helpful votes
January 2nd, 2023

Has to be one of the worst items I've ever purchased online!

Purchased a bigger size they wouldn't even fit me (grown male) let alone my 12-year-old daughter!

The socks aren't even shaped like socks, virtually impossible to put on, when you attempt to put them on they become so stretched out they look like they've been dragged halfway around the block and look four years old! They're only printed colour on the outside and trying to attempt to put them on stretches them out so much the white colour from the internal part of the sock becomes visible!

I'd rather never wear socks ever again in my whole entire life than ever purchase socks from this company! Total waste of money, time and effort! The customer service skills are absolutely disgraceful as I can only guess I was dealing with people from a non-speaking English background, their email correspondence was pathetic to say the least!

I couldn't even get a refund or partial refund from PayPal as sided with the seller, I wouldn't be surprised if PayPal actually owns this company as well.

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Value
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Thumbnail of user anastasiah51
1 review
1 helpful vote
December 20th, 2022
Verified purchase

Terrible customer service and massive false advertising. Website says everywhere that items are made and shipped from the US, and guaranteed arrival before Christmas. Once I received my "tracking" info email and saw it was coming from China, I did some research (which I should have done prior), and realized I wasted $56. Have demanded a refund 3 times and "Jason" just keeps saying factory was closed due to Covid so they are shipping from China now. DO NOT SPEND YOUR MONEY HERE.

Tip for consumers:
Total scam and company refuses to refund.

Products used:
custom pillow.

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Value
Shipping
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Thumbnail of user ksgrl333
1 review
0 helpful votes
September 20th, 2023

I ordered a special Christmas gift for my friend! When the pajamas arrived I was pleasantly surprised! The look and quality are so great! She is gonna be so tickled!

Service
Value
Shipping
Quality
Thumbnail of user jeremya287
1 review
2 helpful votes
February 4th, 2022

I wish I had found this site rating before ordering. Contrary to what their site says, this company is not in NJ. Shipped out of China. I placed an order mid-December, it's now the beginning of February and I still don't have my items. When I reached out to them via website chat they claim my $185 order is stuck in US Customs. But the tracking number they provide (via a shipper I've never heard of) lists my local post office way back on December 24th. So someone is lying, and all I can do now is pursue with my bank for buying protection.

Service
Value
Shipping
Thumbnail of user camh37
1 review
3 helpful votes
November 30th, 2022

Disgusting costumer service, didn't even print the right thing on the product they custom make! Quality was absolute $#*!, don't waste your money! Do not recommend!

Service
Value
Shipping
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Thumbnail of user colleens377
1 review
0 helpful votes
January 30th, 2022

These socks are useless… to huge for kids and adult size can't even be put on. Material is cringy!
Portray as american company… it's NOT!
Don't waste your time or money. Their customer service doesn't help one bit. Instead of good customer service, they just keep replying with same thing over and over, and never a solution!

Tip for consumers:
DONT BUY ANYTHING FROM THEM!

Products used:
None!

Service
Value
Shipping
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Quality
Thumbnail of user juliar475
2 reviews
1 helpful vote
May 27th, 2022

Many people asked where I bought the socks, received a lot of compliments. I'm happy. Will buy again soon! :)

Tip for consumers:
Highly recommend!

Products used:
socks

Service
Value
Shipping
Returns
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Thumbnail of user ellenn63
2 reviews
1 helpful vote
December 8th, 2021
Verified purchase

Crap company out of China, it takes 10 days alone for the product to even leave the country. When the company charges you, your bank shows Paris as the location of the company. They sure do try hard to hide the fact that they're far overeas. I emailed after I saw this on my account and told them I didn't realize I ordered overseas and that I needed a gift by today (12 days after I ordered.)

Thumbnail of user paulb2576
1 review
0 helpful votes
January 15th, 2021
Verified purchase

After having seen all of the bad reviews on here I tried to cancel my order within hours of placing it. Customer service never replied for almost a full day and told me that to cancel they would only be able to refund 50% because it was already in production (yah okay...). Not wanting to lose out on 50% of the cost and having nothing to show for it I Ok'd them to continue the production.

I think my biggest gripe is that I ordered this about 3 weeks before Christmas (it shipped from China for some reason) as a gift and that it showed up three weeks too late on January 15th.

Now that I have it in my hands I'm actually quite relieved now. The quality of the blanket is rather decent. I'd give it a 4 out of 5 had it of arrived on time.

I guess most people just like to post on the internet to complain.

Products used:
Blanket.

Service
Value
Shipping
Quality
Thumbnail of user jessicam3495
1 review
2 helpful votes
November 8th, 2022

These socks are a complete joke. They are literally not even socks as it's impossible to get them in average human foot. On top of poor quality photo, terrible customer service and extremely high shipping costs they are selling socks that would basically only fit on a cucumber.

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Value
Shipping
Returns
Quality
Thumbnail of user terid79
3 reviews
0 helpful votes
December 26th, 2021
Verified purchase

I ordered four pairs of dog photo socks (black dogs - no warning on the site about not using photos of dark colored animals posted) that were to be gifts. I received four pairs of garbage quality socks with such bad image quality that the only place they will be "gifted" is to the local landfill. Their customer service sucks - after multiple emails, I was basically told "too bad, so sad, no refund" - seriously - buy from any other seller, this company is trash. I filed a complaint via Paypal, but I'm guessing I'm just out the $93 I spent on this order.

Tip for consumers:
My tip for anyone considering an order from FaceSocksUSA? DO NOT USE THIS SITE

Products used:
None - the whole order is hot garbage

Service
Value
Shipping
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Quality
Thumbnail of user bb464
1 review
2 helpful votes
January 3rd, 2021

BEWARE - fraud, scammers, worst customer service ever! Cut off the customization text on a customized item and won't support a resolution. Supposed to say merry Christmas dad. Terrible quality and no accountability. Took forever to ship after website advertised promising delivery by Xmas even paid more to expedite and were still late! Located in China, rip off!

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Value
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Thumbnail of user sashab58
1 review
8 helpful votes
February 8th, 2021
Verified purchase

Made an order on 22 January 2021. I tried to find alternate websites but thought this one was the best as it was located in Deer Park, Vic, Australia and advertised on its website that products will be shipped in 1 day and delivery time will be about 3-5 working days. I emailed on 2nd February for an update and my order wasn't even shipped yet! This is really disappointing given I had hoped this order would come in time for Valentine's Day. Not sure why google gives you guys a rating of 4.8/5. Seems like fake reviews.

Tip for consumers:
Find another provider.

Service
Value
Shipping
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Thumbnail of user michellev1188
1 review
0 helpful votes
August 14th, 2023
Verified purchase

I was weary of a printed product on which I supply the photo for as I was worried about the image quality but this site was top quality. The image was sharp and clear. Very happy with their product.

Products used:
Socks and undies

Value
Shipping
Quality
Thumbnail of user juand418
1 review
0 helpful votes
January 10th, 2023

The socks turned out perfect. Exactly how we wanted it. Amazing print of the face. My friend was so happy with it!

Products used:
Socks

Service
Value
Shipping
Returns
Quality
Thumbnail of user haileys110
1 review
2 helpful votes
December 21st, 2022
Verified purchase

I tried to cancel my order and they sent me a generic message back about standard shipping time. Which has nothing to do with my order nor what I chose. They don't actually look into anything this company is a scam! I will never purchase from them again and will be spreading what has happened.

Tip for consumers:
Do not buy from here.

Products used:
Swim cap

Service
Value
Shipping
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Quality

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Company Representative

Thumbnail of user customers308
Customer S.
Usually responds not within the first month

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