My Face Socks has a rating of 1.3 stars from 145 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with My Face Socks most frequently mention customer service, tracking number and false advertising. My Face Socks ranks 4100th among Clothing sites.
The picture was very nice! The apron was nice, too. Good choice. Can't wait to give this to my nephew. Thank you!
Arrived no issues and as ordered. My sister was very happy. All went perfect, very happy customer
There is virtually no stretch in the material. Even the largest size are a struggle to put on. There's also a very noticeable white line along the graphics seam.
You can't view what it looks like prior to purchase.
The fabric is shocking. Really cheap quality.
The colours all run together, looks absolutely nothing like what is advertised.
A 3 yr old could do a better job.
I've asked for a refund, nada.
Really disappoints, it was for an xmas gift.
You advertise a price, then it's costs so much more by the time you get to checkout.
False advertising.
I tried to cancel my order and they sent me a generic message back about standard shipping time. Which has nothing to do with my order nor what I chose. They don't actually look into anything this company is a scam! I will never purchase from them again and will be spreading what has happened.
Terrible customer service and massive false advertising. Website says everywhere that items are made and shipped from the US, and guaranteed arrival before Christmas. Once I received my "tracking" info email and saw it was coming from China, I did some research (which I should have done prior), and realized I wasted $56. Have demanded a refund 3 times and "Jason" just keeps saying factory was closed due to Covid so they are shipping from China now. DO NOT SPEND YOUR MONEY HERE.
Standard shipping time is 1+ month as products are shipped from China, not the US.
Wish I could give zero stars because of misleading and conflicting claims on their web site. Items ship from China. The ship time of 3-5 days stated in their FAQ, which I have now learned from their customer service chat, is only for EXPRESS SHIPPING.
The only reason I ordered from this company is because they claim 3-5 business days for production (which they did meet) and 3-5 business days for shipping. Customer service informed me that shipping time is stated on the order confirmation, but you only learn that AFTER your order is placed. As soon as you click "order" you can't cancel because it goes immediately into "processing" status and orders can't be modified or cancelled once its being processed.
I cannot speak to the quality of the socks that I ordered since I have not received them yet, but I can tell you that unless you have a month plus to wait, or want to spend an extra $30 - $180 USD on express shipping, do not order from myfacesocks.com
They scammed me out of my money now my father doesn't have a present and the company is stupid and I hope they kill themselves the stupid tossers dumb pieces of crap
I ordered four pairs of socks and when they arrived, one of the pairs was some other face. The email address is not legit. There's no phone number to speak to someone. When you fill out the "contact form" it just goes into cyberspace somewhere and they never answer. There goes $20 I'll never see again.
Same to what everyone else is writing here. The business address of 18 Haypress Rd #410, Monmouth Junction, NJ is a house in the suburbs with a pool. Google Earth it. I didn't even mess with PayPal. I went right to my charge card company to dispute the charges.
Disgusting costumer service, didn't even print the right thing on the product they custom make! Quality was absolute $#*!, don't waste your money! Do not recommend!
These socks are a complete joke. They are literally not even socks as it's impossible to get them in average human foot. On top of poor quality photo, terrible customer service and extremely high shipping costs they are selling socks that would basically only fit on a cucumber.
My girlfriend had purchased two pairs of socks and they came out great! I am very pleased to use them in future.
This site grossly overcharges for express postage and once paid, sends a followup email requesting even more money to ensure express postage. In short I'd already paid $45.00 for express postage (for a single pair of socks within Australia) and they emailed requesting an additional $29.00 or they will change it to "standard" delivery representing 15-25 BUSINESS days. Now from where in Australia does it take 15-25 business days to mail a pair of socks to a domestic location? Let alone for the price of $74.00 total just in delivery charges? Is it being delivered on a golden chariot? I responded to their request for more money asking if the would consider sending via Australia Post and they did not reply. I highly suspect this is either an overseas based company posing as an Australian company, or that they order your product from a third party overseas and have to wait for it to be internationally shipped before they can send it from here. Also, I would like to point out that the "remote address" they refer to is a suburb of Hobart which is an actual capital city.
These products are not made in the USA as the website claims. The website is user-friendly for ordering, however receiving the product(s) ordered is a different story. Do not order as a gift or if you need the item(s) by a specific date.
After more than 30 days went by and my item was still "stuck in customs" I disputed the charge with PayPal. This was no easy task since PayPal wants you to work it out with the seller first. After 10 emails from the seller telling me to wait longer, with no resolution, I was able to escalate to PayPal. Once PayPal reviewed the interactions (an additional 3 weeks) I was able to receive a refund on the entire order.
My order was placed on January 7th, 2022 and as of today, July 13th, 2022 the tracking number still states "in transit delay".
If for any reason you still think it's a good idea to order from this company, I suggest using a payment method that is safe and offers buyer protection.
My recommendation for an alternative is to find a seller on Etsy. There are many storefronts on Etsy that can personalize socks, boxers, shirts, etc.
This store is great, the product are very good, the customer service is perfect.the delivery system is wonderful.
Socks are basically fabric tubes, there is no heel so it doesn't fit. I was told by them they fit 98% of the population. Which is impossible unless 98% of population are pirates with poles for legs.
Have been chasing my order for weeks. They keep saying it's coming, it was delivered to you but you weren't home but can't produce any evidence of such! Still have nothing and no reimbursement. Never use or recommend.
Many people asked where I bought the socks, received a lot of compliments. I'm happy. Will buy again soon! :)
What a joke this site is
Please don't waste your money
No stretch - poor quality - waste of money
The socks don't fit, there is absolutely no stretch, I couldn't even get them in my 10 yo daughter
Answer: SCAM! Ordered socks April 11th No socks or refund on may 28th
Answer: It's impossible. They must not have a Customer Service department.