Bob's Discount FurnitureReviews 418

We are trying to save you from making the mistake we made.
Refinished our house with different items from Bob's big furniture from a mattress to living room furniture, barstools, etc.
Our reclining couch has broke, with two hours on hold, and having the good proof protection our couch has not been fixed after 3 months of waiting, a technician came buy and said he had the wrong part and left quick. Still waiting.
The living room chair is made so bad we are nervous to sit on it.
We ordered online At Bob's discount furniture, four barstools. When we tried to put them together the screws would not tighten into their threaded holes, very poor craftsmanship, we had to re-box these four barstools and ship them back, we have not received our money back for these barstools it's been two months. At this point we realized we need to cancel the mattress immediately which was a king size and the best brand. They were fighting me all the way, Insisting that they were going to send it to us anyway, however I told them we were to not except the mattress On the attempted delivery and we did get refunded. Our lamp finally showed up after a couple of months it was cracked and the box was crushed,?
We did get a wooden end table for the living room and so far it doesn't seem like we have any problems with that, so far
Overall the experience has been horrible and can only hope that this reaches at least one of you that are smart enough to just take our word for it. This is not about you reading this and Savng you money, really, it's about taking business from Bob's discount furniture as they don't deserve it and as you can read there are many that feel the same way.

This is ridiculous. I've been waiting months for Furniture. I was there when they first opened at Desert Ridge. I made an appointment and I paid upfront. They've given me two different delivery dates a month apart I've been waiting for two months now
Attempting to find out when the delivery is. Not to mention?! My phone number doesn't even shop in the System!
Talk about bad bad service. And we don't even want to get me started on the delivery guys that delivered the two pieces. I'm still waiting for the rest of my sofa

AFTER SPEAKING WITH CSR'S AND SUPERVISORS REGARDING BROKEN TRIM. IT APPARENTLY IS MY ISSUE THAT THEY DO NOT CARRY TRIM PIECES AND THE ENTIRE LOVESEAT NEEDS TO BE RETURNED. THATS ON BOBS. I WAS OFFERED A CREDIT INSTEAD (WHICH I DID NOT RECEIVE) AND CALLED BACK BOBS TO STATE I DID NOT RECEIVE THE CREDIT BUT, I DID NOT WANT IT BECAUSE I WANTED IT FIXED. THEY ARE ARGUING THAT THEY CANT REVERSE A CREDIT I DID NOT RECEIVE AND ITS ONLY 3 WKS AFTER DELIVERY(9/8). I HAVE BOUGHT 6 COUCHES IN 20 YRS WITHOUT AN ISSUE OR RETURN. THIS ONE HAD A BROKEN TRIM FROM DELIVERY(AGAIN NOT MY DOING). THANKS FOR NOTHING BOBS. SEE PICS AND I WILL POST ANYWHERE I CAN TO WARN OTHERS. WHY NOT MAIL ME A PIECE OF TRIM, THEY CLAIM THEY HAVE TO REPLACE THE WHOLE COUCH. THAT TRIM IS A PIECE NOT PART OF ANYTHING.

After trying to get into contact with someone regarding my delivery and why I have yet to receive any information (when my receipt says "delivery mid Sept"), I have been on the phone with 4 different people and hung up on EVERY SINGLE TIME! When I was asked about compensation, they stated that all they could offer was $25! I have to wait almost THREE MONTHS for my sofa (now they say it will be delivered around Nov), yet you can take my money within that same week of order placement, back in AUGUST. According the the BBB, "If the business cannot deliver the merchandise by the latest delivery date, it must immediately notify the customer by writing a letter which must include notice of the delay, a new anticipated delivery date, or range of dates and the consumer's options if the seller fails to deliver" (BBB). Where is my written letter, Bob's? You are hurting customers, stealing their hard earned money, and failing to deliver! NEVER AGAIN WILL I PURCHASE FROM BOB'S. I recommend you stay away from them, spend a couple of more dollars on a better company... seems that's what I will have to do.

Bought a bed for my kids, cost over $1,000. The wood under mattress broke in a few months. My daughter is under 100 pounds, only uses bedroom to sleep, no jumping around.
By the time Bob's showed up, it was a few months after the 12 months. They sent me some plastics to install by myself. I finally calle the Protection plan they sold me, turns out the wood that is exposed is NOT covered, fabric under is NOT covered. WASTE of money. Extremely poor quality for a very high price. Do NOT RECOMMEND!

I ordered two stools which were pickup date September 18th today. Seeing I had to drive one hr to get there. I called first to make sure they were in. The woman put me on hold and came back and said yes they were in. Went down there and guess what they were on back order until oct 8 th. I asked to talk to the manager and that was a total nightmare. He was so rude and disrespectful. Didn't believe I called when I brought up the call history it was on there that was called and the time was 22 minutes. That man shouldn't be dealing with people just a terrible man. Totally should be fired. Will never go back to that place just want people to know how terrible it is.hes a fat lier don't believe him. I will be contacting the corporate office on Monday

It started in June. I purchased a sectional and a bed. Back ordered. Then a longer back order. The worst phone recording ever. A million presses to get to someone and then the two hour and over hold times! The first delivery was a disaster. To
Make long story short they insisted the two pieces of sofa were not mine and drove away. And they were mine. Another delivery. And a couple months wait for other two pieces to arrive. Missing pillow. Delivery guy insists there are 9. There are 10. Backordered until November.
I call to see if bed is coming. A two hour wait on phone. Lady says oh yes it's in. Thanks for calling me Bob's! Leave work half day early. Guys show up. Ask if they will take box spring and frame away. That's what is states online. They say they are on hold to check and are going to next stop but will come back. Riiiigght! Dispatcher calls before they drive away. Says they will only take back Bobs stuff. I tell her fine just bring me back the bed. I track them by phone. I can tell they are not coming back. Another two hour call to customer care. Guy tells me they will deliver in two days on Saturday. I get disconnected as usual. No confirmation on Saturday. Today, over an hour calling customer care. Guy tells me no for Saturday. Now one of the bed parts is missing or broken. I am storming mad. Speak to manager. That wAs useless. Another 18 day wait for bed. This is absolutely the worst business I have ever dealt with. I am amazed they are not bankrupt. They are all incompetent.

Power recliner 9 months old. Made loud POP THIS MORNING SMELLED BURNING WIRES AND THEN SAW SMOKE. Unplugged it immediately and pulled my husband out of it. He's disabled, 2 strokes cant walk. Had to sit in his wheelchair all day. He cant lay down in the wheelchair... thats why we bought recliner. I called. On hokd 2 hours and then I heard a dial tone. They disconnected me. Called back. Disconnected after 35 minutes. I texted to customer service. I was number 77 in line to chat to someone. I was disconnected at number 16. I texted customer chat line again. I was number 77 again and waited. I was disconnected at number 6. My husband is disabled. What the hell do I do? Its so upsetting to me that I cant make him comfortable. He cant get up from regular furniture. Thats why the power lift recliner. I am devastated.

Horrible customer service. I ordered a sectional sofa three weeks ago to be delivered yesterday. Delivery team showed up, and realized they only had half of the sofa. The delivery team called Bob's Customer Service line, where I spoke with a rep who "guaranteed" that the other half of my sofa would be delivered Sunday, Sept 20th, so I accepted the partial delivery. Today I received a voicemail that the other part of my sofa would NOT be delivered this Sunday as "guaranteed", but instead it was now "guaranteed" to be delivered sometime in October.

Bottom line, don't believe a word that Bob's Discount Furniture promises you. They repeatedly don't deliver the correct furniture, can't deliver a complete piece of furniture, and repeatedly lie to their customers with their "guaranteed" delivery dates that really aren't that guaranteed. Kind of like that Seinfeld episode with the car reservations; "you know how to TAKE the reservation, but you don't know how to KEEP the reservation".

I've spent the better part of the morning waiting on hold and speaking to rude and inept customer care representatives and their managers trying to resolve with no success. CEO Mike Skirvin should be ashamed at how his company treats customers (as evidence by all the reviews in addition to mine), and make a plan on how they can improve the customer experience and not continue to let customers down with broken promises, failed deliveries, and rude customer service.

Avoid at all costs, there are a lot of more reputable furniture stores available that won't lie to you, and will deliver what you paid for as promised.

Brought a red Sectional about 2 years ago paid about $1000 plus delivery. Not even a year later the couch started to peel and stew up so bad with wrinkles. Called and they kept telling me they sent me email to click on and submit pics but I never received any emails. I kept calling and they lied and said the same thing. After no help I got tired of calling but I said I'm m gonna complain paid my money for bad furniture. I reported them to the BBB and they said to send pics I sent the pics and they claim they didn't receive them which is not true. I still have not heard anything back from them. I will never ever purchase anything else from them again just horrible.

I had a bad experience with this company. I will return what i got and never come back. I am not happy with the delivery service. I was supposed to get my table a month ago so finally it came today but the legs are missing. When I called they said that the legs are coming after a month. What the hell am I supposed to do with the too part? Why nobody said anything at the begginging? I would never agreed to this bull$#*!. I am returning my top part and the chairs.Not coming back ever. Thank

I purchased a new mattress from Bob's and paid the delivery fee. The bed was absolutely TERRIBLE! I had to live with it for 30 days before I could return the bed. They told me I could return the mattress for a new one but would have to pay a delivery fee again. I asked why since they are already coming to take the crappy one away and they said that's policy. I will buy my mattress from another place since they offer free delivery and their prices are comparable to Bob's and end up being cheaper when you don't pay for delivery

If I could have given them a half of star I would have, Twice they have given us a time that our furniture was to be delivered and twice I took time of from work to wait for delivery only for them to call us the day they were supposed to be here and tell us the first time 3 weeks longer and when they finally delivered that day they put the furniture together all wrong and had to come back and re do it, the second was my loveseat to be delivered today only to call halfway through the day to tell us the cant deliver until the 29 sept 2020 a second day off from work it took 2 hours to finally get through to the Manchester store for the store manager Peter to tell me it is what it is (REALLY) you mean to tell me they didn't know a couple of days prior so they just waste our time? It isn't their money why should they care

I've spent over 10.000 dollars at bobs. I'm a young black woman that work check to check and thought the bobs furniture is for me but seeing that the furniture is breaking apart for no reason and the repair person don't come out at all leaves me with broken furniture. Now I have to start from the bottom. THANKS FOR LYING TO me.The furniture ooks nice but it is cheap and the people and commercials are designed to tell you what you want to hear. Thanks for using a poor woman money.