• Mypicture

Mypicture

Overview

Mypicture has a rating of 2.68 stars from 490 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mypicture most frequently mention customer service, poor quality, and full refund problems. Mypicture ranks 58th among Photo Printing sites.

  • Service
    79
  • Value
    74
  • Shipping
    78
  • Returns
    23
  • Quality
    69

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
19
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Their customer service is not existent and the frames are battered to the point of ridiculousness.
How would you rate Mypicture?
Top Positive Review

“Great product”

Brian F.
2/12/24

Received my canvas today and I am over the moon with it beautiful finish and quick delivery highly recommended great price too

Top Critical Review

“REALLY REALLY BAD products”

Winnie K.
2/27/24

First: The printing was terrible. My picture is in a black background, but the canvas shows a lot of white spots and in large areas, making it extra obvious. Second: The corners of the printing do not align with the wooden frame underneath the canvas, showing a lot of white edges on the sides, which again makes it looks exceptionally obvious with a photo with black background. I got 2 orders from them. And the second one just got in today. Same problems apply. I will DEFINITELY NOT recommend or use them EVER AGAIN

Reviews (490)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (40)
Thumbnail of user winnie.kong0626
1 review
0 helpful votes
February 27th, 2024

First: The printing was terrible. My picture is in a black background, but the canvas shows a lot of white spots and in large areas, making it extra obvious.

Second: The corners of the printing do not align with the wooden frame underneath the canvas, showing a lot of white edges on the sides, which again makes it looks exceptionally obvious with a photo with black background.

I got 2 orders from them. And the second one just got in today. Same problems apply. I will DEFINITELY NOT recommend or use them EVER AGAIN

Products used:
Canvas 30x20cm and canvas 40x30cm

Service
Value
Shipping
Quality
Thumbnail of user nathaniel_lane
1 review
0 helpful votes
January 16th, 2024

Exceptionally challenging firm to deal with. I have persistently failed to receive orders allegedly sent. Different personnel in customer services advise totally different things when issues are raised. For example, was advised after first order was not received a replacement would be sent by tracked mail. When I followed the process they had set out by email and requested track mail, they said customer services had incorrectly advised the replacement would be sent by tracked mail and the second set of prints have not arrived despite allegedly having been sent on 14 December 2023! Customer services also fail to read and address complaints. Their price is very competitive but one can have no confidence in receiving the items ordered or to have anyone competent in customer services to address issues. I would rather pay more for future photo orders elsewhere than deal wit this lot.

Products used:
Photo printing.

Thumbnail of user garym915
1 review
0 helpful votes
June 21st, 2020

My-Picture.co.uk is not a UK-based company but an online domain name operated by United Arts GmbH. Address: Am Gleisdreieck 1-5,******* Cologne, Germany. Tel *******9136, email: *******@meinfoto.de, website: www.meinfoto.de. All products are manufactured at their single site in Cologne. They rent serviced office space here in the UK at Bentinck House, 3-8 Bolsover Street, London, W1W 6AB (owned by the Langham Estate). No direct telephone number available. I am happy with my purchase.

Thumbnail of user philippm3
My P. – Mypicture Rep

The website my-picture.co.uk is indeed under the company United Arts GmbH, this is not something that is purposefully hidden by us, as our production is located in Germany. We will be glad to help you with anything. We don't have any of your contact data, so please write a short e-mail to review@my-picture.co.uk. Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your My-Picture Team

Thumbnail of user elinad15
1 review
0 helpful votes
February 10th, 2024

I regret to say that I cannot recommend My Picture at all based on my recent experience. I placed an order for Christmas in November 2023, and it turned into a nightmare. Despite assurances from their customer service team, my order was mishandled repeatedly.

The order was split, with the second part never arriving despite multiple contacts with customer service. Their communication was inconsistent, and promises made were never fulfilled. Even after reordering as instructed, I still haven't received what I paid for.

It's clear that there are significant issues with their systems and processes. As a result, I've wasted time and money without anything to show for it. I had hoped for better service from a company I once trusted.

In summary, I strongly advise against using My Picture. The poor service and lack of accountability have left me extremely dissatisfied.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianf2200
1 review
0 helpful votes
February 12th, 2024

Received my canvas today and I am over the moon with it beautiful finish and quick delivery highly recommended great price too

Service
Value
Shipping
Quality
Thumbnail of user davidj854
1 review
0 helpful votes
September 28th, 2019

Great product, but slow delivery an no communication until I gave a bad review, would use again but ready for the wait this time

Thumbnail of user philippm3
My P. – Mypicture Rep

Thank you for your message. We don't have any of your contact data, so please write a short e-mail to complaint@my-picture.co.uk. Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your My-Picture Team

Thumbnail of user stephenm3072
1 review
2 helpful votes
January 13th, 2024

First 2 orders great …. Third one - cushion inners have either changed or they sent me standard basic ones instead of the premium I ordered. This has been going on for about 6 weeks now …. They say they have not changed supplier and cushions take a day to fluff out … look at the picture below and tell me there is no difference and that this company is just gaslighting me. I email and someone replies 3 days later without a satisfactory solution …. Then another person responds saying what the first said … offering a code for 75% off which doesn't actually add up to that amount - I tried it to see…. Please I just want the cushion inners I got in the first 2 orders, it's not rocket science. I am going to keep posting reviews until I get a refund or the proper inners. ABSOLUTELY TERRIBLE CUSTOMER SERVICE

PS - After 6 weeks of saying no change in supplier I get this today ….

Dear Stephen,
Thank you for your patience.
We would like to inform you that our cushion fillings are sourced from various suppliers, and therefore, we cannot assure you that the replacement filling will match your exact preferences.

As a gesture of compensation, we would like to offer you a voucher worth 40 GBP that can be redeemed for any product in our shop.

I MEAN ARE THEY THICK - they can't confirm where the product comes from …. Can't guarantee a standard or quality …. How are they still operating? Absolutely flabbergasted!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lesleyh332
1 review
0 helpful votes
December 29th, 2023

Would never recommend this company. Supposedly guaranteeing xmas delivery. Ordered 10.12.23 and still waiting for my order on the 29th. Totally ruined xmas for an 84 year old who only wanted a picture of her great grandchildren. Had numerous assurances my order would be delivered by customer service which is appalling. I even received an email on the 27th that they were hopeful of getting my picture delivered by xmas! Customer service is shocking. As far as I'm concerned they have broken the terms of contract and I want my £50 back. Just keep getting fobbed off. Trading standards next. For anyone thinking it's a British company it's not. Orders are made in Europe.

Products used:
Picture

Service
Shipping
Thumbnail of user johny861
2 reviews
0 helpful votes
September 1st, 2022

Ordered 2 photos a week ago and nothing off them except to say its late! Yes too late for my friends birthday, Look closer to home next time

Products used:
never arrived

Service
Value
Shipping
Returns
Thumbnail of user philippm3
My P. – Mypicture Rep

Thank you for your honest review. We're sorry about your experience and would like to solve your problem. Please tell us your order number.

Thumbnail of user lynd77
1 review
0 helpful votes
December 11th, 2023

Brilliant love it perfect colour print too worth every penny.price was great as had it on offer brought two

Thumbnail of user soniam246
1 review
1 helpful vote
February 18th, 2021
Verified purchase

Terrible service. Do not use! I have been waiting for over 2 months now (ordered mid December 2020) for my purchase to be delivered before Xmas. I've now had 3 failed attempts to deliver and each time the delivery has gotten stuck with their delivery provider and never made it to my address. I have asked repeatedly for a refund as this has been going on so long (email exchange with this company is up to 35 emails now) but keep being fobbed off that it is still coming with no actual real update on anything. If it can't be delivered, they should at least own the issue and refund me. Would never use again.

Thumbnail of user stevek861
3 reviews
4 helpful votes
December 21st, 2023

Total liers

My Christmas present order was guarenteed to be delivered before christmas. I recieved a order tracking number on the 15th Dec showing the order was with the courier. But when it didn't arrive I contacted the courier and they stated it had not be passed to them. My-Picture denied this and said it was with them.

Now on the evening of the 21st Dec, they have sent a automated email saying the order will be delayed.

Sorry but that means you lied on the 15th and onwards and have left it to the last minute to let me know using a automated email.

Liers with intent to cause as much distress as possible.

What did I expect from a cheap company

Tip for consumers:
that you can't engage with a human, even using the instant chat, just a bot

Products used:
Poster Prints

Service
Shipping
Quality
Thumbnail of user joans325
1 review
0 helpful votes
December 3rd, 2019

Ordered a blanket with pictures of my granddaughters dogs on. When I received it I was pleasantly surprised
It was fabulous
It was great quality
Unfortunately I am unable to upload the pictue

Thumbnail of user jn191
1 review
20 helpful votes
February 20th, 2020

Picture arrived and the frame was broken in several places. The writing on the picture was also way bigger than was shown when ordering. Tried to ask for a refund and was basically told no... even though it arrived damaged! Customer services was really bad. No offer of even sending out a new frame or replacement. My partner had brought this for me as a present for Valentines and it arrived late and he was gutted after seeing the state it was in as he knew how excited I would be about it. Definitely avoid this company!

Thumbnail of user philippm3
My P. – Mypicture Rep

Thank you for your message. We don't have any of your contact data, so please write a short e-mail to complaint@my-picture.co.uk. Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your my-picture Team

Thumbnail of user ko64
1 review
1 helpful vote
March 29th, 2021
Verified purchase

I ordered some Mothers Day gifts which have still not arrived. They refuse to accept any liability and won't issue a refund. Their excuses are becoming increasingly ridiculous. Horrible company to deal with.

Tip for consumers:
Just dont.

Products used:
None

Service
Value
Shipping
Returns
Thumbnail of user johnc680
1 review
0 helpful votes
February 17th, 2017

The company were efficient as usual in the turnaround, but would have liked quality intervention before print, due to low resolution picture. Not their fault, but mine, but thought in hind sight, they questioned the quality.

Thumbnail of user jeromew59
1 review
0 helpful votes
February 10th, 2021
Verified purchase

Ordered "PREMIUM" cushion for my partner, only to be left in complete shock and disarray to receive a product, that I could have easily bought in Wilkinson on Wembley High Road.

When I contacted customer service, they sent me a HEAVE of paragraphs, detailing the process of their "QUALITY", "EDITING", "PREVIEW", "SHARPNESS" to offer me a choice between a free reprint (for example, with a different edge type or picture data) or a 50%-voucher* for your next purchase.

DO NOT USE

Tip for consumers:
Do not use

Products used:
Pillow

Service
Value
Shipping
Returns
Quality
Thumbnail of user vickig70
1 review
1 helpful vote
August 1st, 2019

I wouldn't recommend my-picture. They never sent hanging plates with my prints and I needed them for an exhibition. I had to find alternative hanging solutions at the last minute and they absolutely refused to refund me the money for the missing hanging plates and despite me explaining that it was too late for replacement hanging plates as I'd already hung the exhibition, they absolutely insisted on sending me replacement plates which were now useless and not needed. Terrible customer service. I'll never use them again.

Thumbnail of user philippm3
My P. – Mypicture Rep

Dear Vicki,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@my-picture.co.uk. Our experts will immediately take care of your request. We're looking forward for your reply, your My-Picture-Team

Thumbnail of user garyh164
1 review
0 helpful votes
March 3rd, 2017

The picture was very precious as it was our last (large) family get together with everyone on before my Mum passed, so I was apprehensive at having it enlarged. I need not have worried. It came back on a huge canvas without any loss of clarity, in fact it seemed much brighter with clear, defined colours, and is hanging in my front room. Everyone who visits comments on it positively... thank you.

Thumbnail of user bens166
1 review
0 helpful votes
March 8th, 2017

Fast delivery, well packaged, looks great, very happy. Have given 4 stars rather than 5 as I HAVE to submit 100 characters in my experience review?!?

Thumbnail of user nehap60
1 review
0 helpful votes
December 16th, 2021
Verified purchase

Possibly the worst customer service I've come across. Firstly the order took 2 weeks to be delivered when it said 4-6 days delivery, they had the nerve to charge £6 for delivery and not even delivery anywhere near the timescales. Secondly the photos turned up damaged, as they were a gift and due to urgency I had to get more printed elsewhere and now these guys are refusing a refund. They clearly need to read the consumer act in detail. Service is always important in a company and the customer service from this one is very bad. Update, since posting this they have replied to this review to show readers they have acknowledged it but they have completely ignored my request and continued to be very bad service.

Tip for consumers:
Save your money and heart ache

Products used:
None as they were damaged

Service
Value
Shipping
Returns
Quality
Thumbnail of user philippm3
My P. – Mypicture Rep

Thank you for your feedback. We would like to apologize for the inconvenience. In order to process your complaint, we kindly ask you send a short email to our customer service. Please also provide your order number. We are sure that together we will find a satisfactory solution to the problem.

Thumbnail of user keithw76
1 review
0 helpful votes
February 18th, 2017

Great product and service at a good price. However, I would have liked a hanging point on the back of the frame, so the picture could always be placed back in the same place each time it was moved?

Thumbnail of user amyb1320
1 review
0 helpful votes
March 20th, 2021

I ordered some I got or tiles nearly a month ago now, still not received them, tracking said I would receive this week but now it's changed to package has passed customs. If I had known it was coming from overseas I would not have purchased. I have tried to contact with no reply yet.
Feels disappointing! Let's hope the photos tiles are worth it!

Tip for consumers:
Expect long delays on delivery and no customer service

Service
Value
Shipping
Thumbnail of user emilyj237
1 review
22 helpful votes
May 23rd, 2020

Spent £50 for two framed photos for a gift for a special occasion. The frames have no backs so you cannot put them on the wall or stand them up. Pictures come blurry. Customer service is horrific, emailed as unhappy with the products I have received and all they can say is my complaint is not justified and unable to get a refund. So I have paid £50 for the privilege of finding out how poor quality and appalling this company is! Do not buy!

Thumbnail of user alexandral1
1 review
1 helpful vote
February 26th, 2013

I guess it’s better to buy something without an expectations, but for a good price. Btw, I don’t know anything about printing technologies, but the fact that you can get photography printed exact same way on a canvas makes me very happy. It was a very sunny day and my beautiful flower arrived. Probably it was so beautiful because of lack of expectations when ordering it, but I’m happy

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No. #1 Rated Canvas shop in the UK on ReviewCentre and TrustedShops.? Cheap Canvas Prints.? Lowest Price Guarantee.? SALE -73%

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Thumbnail of user philippm3
My P.
Typically does not respond to reviews

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2.7
490 reviews
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