Hayley S.

Their website promotes that Canvas Orders will be done and ready to ship within 24 hours. I ordered on the 13/1/21 and am still waiting to date - 21/1/21. I have sent numerous unanswered emails, they had initially sent one back on 18/1/21:
We would like to apologize for the shipment delay. Due to an extraordinarily high order volume, we have a slight production delay of a few days.We kindly ask you for your patience until we hand over your package to the courier and send you a shipping notification.The backlog shall be processed as quickly as possible, so that we can comply with our fast production times as usual. Shortly before dispatch you will automatically receive a package number for shipment tracking via e-mail.

They have still not sent the item, they have not updated their website with delays, they haven't responded any further. I received a notice that my item was ready that day - 18/1/21, however still hasnt been sent. I went specifically with this company due to their promoted time frames - however they are fraudulant, and misleading. The communication is appaling. They also misrepresent which country they are from depending on where you are based (They promote a local AU company here) - they most certainly arent.

GO ELSEWHERE is my advice.