Mypicture

This is the worst company out there doing canvases ordered one three turned up and was charged for the three have emailed them about this problem a few times have had no reply canvas was nothing more then a very dull picture How do these company's get away treating customers so badly

I just received the canvas I ordered last night. Took only 7 days from when i ordered it. I don't know what everyone else is going on about. I could see clearly that the canvas came rolled up in a box and I had to assemble the frame myself. I did this for the first time ever in under 10 minutes for a 24" x 36" print. I will definately use this company again.
It's like everything in life. Don't get drawn in by the bright lights. Read what is in front of you and you shall have no reason to complain. Thank you for a great service my-picture.co.uk.

My Large Acrylic print that I was so excited about (first family photo with my baby!) has come out too dark to see the people in it! And my baby's other Acrylic (first Xmas photo) has marks under the surface- this is really disappointing but could easily be resolved if my-picture responded to my complaint and re-issued them! However my rating is related to the fact that they seem to just ignore their customers! So disappointed and wish I'd used another company :(

Spent £50 for two framed photos for a gift for a special occasion. The frames have no backs so you cannot put them on the wall or stand them up. Pictures come blurry. Customer service is horrific, emailed as unhappy with the products I have received and all they can say is my complaint is not justified and unable to get a refund. So I have paid £50 for the privilege of finding out how poor quality and appalling this company is! Do not buy!

I ordered some I got or tiles nearly a month ago now, still not received them, tracking said I would receive this week but now it's changed to package has passed customs. If I had known it was coming from overseas I would not have purchased. I have tried to contact with no reply yet.
Feels disappointing! Let's hope the photos tiles are worth it!

Total liers

My Christmas present order was guarenteed to be delivered before christmas. I recieved a order tracking number on the 15th Dec showing the order was with the courier. But when it didn't arrive I contacted the courier and they stated it had not be passed to them. My-Picture denied this and said it was with them.

Now on the evening of the 21st Dec, they have sent a automated email saying the order will be delayed.

Sorry but that means you lied on the 15th and onwards and have left it to the last minute to let me know using a automated email.

Liers with intent to cause as much distress as possible.

What did I expect from a cheap company

I'm impressed with the speed of processing my order BUT I made a mistake and clicked on the wrong size. I completed my order after which I realised my mistake. I immediately tried to cancel my order but was told that this wasn't possible. It was my mistake I accept but within 30 minutes I tried to rectify that mistake but want allowed to..

Okay so I made an order about 4 days ago and after reading the reviews i'm only really scared of my order not being delivered for weeks. As for having to assemble them yourself i have 2 comments on that.
1) I can understand that would be really inconvenient for customers who have printed photo's of family and friends to put on their wall. I, however, think it'll be pretty neat having to make my own canvas of my photography work. It'll make it seem a bit more personal to me.
2) For the price they're offering how can you really complain anyway?

I'm definitely not rating this site very highly and as i said i'm very concerned with the delivery time and hope this isn't a problem for me as it was for others.

I ordered a large canvas for my daughter's birthday and was a little worried when, after ordering I read so many negative reviews about orders not turning up/being poor quality/not being mounted. My order arrived today and I am very pleased with it! I paid an extra £10 for it to be stretched over the frame and it arrived complete, as hoped. Quality is brilliant and for £44 for a 36" x 24" canvas, I would definitely use again. Got the next one planned: 0)

I've read the bad reviews and although our canvas didn't turn up for about 10 days which is fine considering it's coming over land from Germany. It's fantastic quality at a great price. I was fully aware that it would be a kit for me to put together - fine great instructions. I had watched a video on YouTube before ordering to make sure I knew I would be able to do it. You can pay extra to have it made up for you. I borrowed a staple gun and was well on my way to my 1 st stretched canvas - quite proud of myself really lol. I will be using this site again and again.

Initially ordered a couple of pictures on canvas, due to the competitive prices on offer.

Pictures arrived via UPS in under a week, and with no additional delivery charge (due to the amount spent). Given the time from ordering to delivery was astounded to find the company is based in Germany, and the canvases were produced and shipped from there. True Germanic efficiency.

On receipt, the quality was flawless, so I promptly ordered some more larger canvases.

Not tried their customer service, but thats because I've had no need, which is the best advert for their services.