Overview
mSpy has a rating of 4.2 stars from 2,153 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.
This product is easy to use and love the amount of things you can access. I had an issue with updates and I contacted the customer care team where Briana Molligan helped me out quickly and spot on. I defenetly recommend this product!
I was attended to by an excellent professional named Briana Molligan. It was a very difficult situation to solve due to the particularities of the Xiaomi operating system on the target device. The attendant patiently explained a series of complex procedures to me.
I was very satisfied with the quality of service.
Product does not work as described and the company KNOWS IT! I requested a refund within an hour of purchase. This was 2/19 and I am still getting the runaround about
A refund. I have now filed a complaint with the Better Business Bureau. Save yourself the frustration and RUN AWAY!
Would not have been able to do this without help from Brianna Molligan. Was really helpful. I dont know how to do screen shots but she was really helpful and gave simple instructions so I understood what to do.
My phone got stolen last week, and thanks to mSpy's GPS tracking, I was able to locate it in a nearby pawn shop. The police recovered it for me, and I'm so grateful for this app's tracking features.
I would give them a lower star if I could. Do not pay them, you may not get your money back. Customer service is worthless. No help. Can't connect you. They only use emails. Bull $#*!.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!
Briana Molligan was awesome! Ice been frustrated with the service since I renewed having to reinstall every 3 to 4 days was a pain but it seems to be fixed. We'll see after 3 or r4 days thanks Briana!
Customer service is an absolute disaster to deal with. I wouldn't recommend. You also need to jailbreak the phone in order to use the nost helpful parts of the service which voids warrenties.
I asked 3 times for a refund and they keep just giving me a run around and making it take me past the 14 days of purchase so i no longer qualify for the refund.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
My son's phone keep stopping mspy app. I bought the Premium version and they fixed it. It was a sunday night and Kris Redfield was very willing to help. I'm glad I bought the Premium version because I'm not very good with apps. I certainly recomend it.
MSpy's location tracking on my grandma's tablet helped me find her when she wandered away during a walk. Peace of mind for me, independence for her, thanks to this handy tool.
I never could get the app to work, but for more money I still couldn't get it to work. I have been emailing since November for a refund and you get the run around, I still do not have a refund to my account. Worst service! Every response was we will get back to you or we can give you three months free subscription or you need to try support. Support told me they can't get it done. I WANT MY MONEY BACK. UPDATE
Now they won't refund my money at all even though they mentioned it before. It takes days to get a response back! DO NOT BUY THIS APP. If it doesn't work for you, you will lose all your money! See last email I received
Dear Customer,
We are sorry to hear that you are unhappy with our product and had such difficulties in using it. Please know that we are constantly improving the comprehensive instructions on how to use our product and our Customer Support Lines are always there to help with any challenges that you may experience with mSpy.
Thank you,
MSpy Team
We bought two premium accounts costing us 400 dollars in total only to find out that the recording calls application was canceled without any alerts that this was going to happen so all our recorded calls were gone and we would not get a refund and i am frurious that i spent hard earned money over this product and i would not get my money back i would not reccomend this product to anyone stay away from this any review giving it a rating higher than 3 stars is a liar.
I purchased this for my sons iphone, but it wasn't until I purchased this when setting up with the online support that I was told it couldn't help me with features on iphone that I wanted it for i. E snapchat. All I am being offered is to wait until they can provide this service but I want a refund I don't want to wait. This is not good as a consumer you should be able to get a refund back if your not getting the service you want, and they advertise this service, please do not buy if you have a iPhone!
After several unsuccessful attempts to install the required mLite app on the target iPhone, I discovered that the installation wizard was taking me to the mSpy app for the parent iPhone. The Apple App Store gave me an error message that the mLite app is not available. When I emailed mSpy of this problem I was directed to use their chat line. After first telling me that I was on the wrong chat for mSpy support I was advised to install AnyTrans. I discovered that this is an additional feature of mSpy but it requires full time wifi which we don't have. Still trying to get a refund.
I researched and read that MSPY provides texts, keylogs etc for iPhone. So I spent 140.00 for a YEAR LIKE AN IDIOT trusting the reviews and company. Come to find out you can ONLY see texts when on same internet otherwise no, it doesn't work at all. I'm a flight attendant and he travels with military so neither of us are on sane internet
I contacted the company saying I purchased this with full trust they would supply what they said they did and got the runaround tacky emails and zero help. Zero refund.
So do not believe what you read. It DOES NOT WORK for iPhone unless on same internet
Dear Customer
Thanks for contacting us!
Please accept our apologies due to the inconvenience caused by this problem
Provide us please with the following information:
- Your Customer ID.
- OR the e-mail address that you used while placing the order for purchasing mSpy.
- OR with the Order ID reference number received in the payment confirmation e-mail.
As soon as we locate your account, we will do our best to assist you promptly.
There program dont work and they dont give refund. I spent hours trying to get this peice of garbage working. No one picks up the phone snd when they do they put you on hold forever! Email didnt get replied to for 3 days! STAY AWAY FROM MSPY
I believe Briana Molligan, deserves any kudos she can get. Briana was very kind, patient, and knowledgeable about the tech support and instillation process. She helped guide and completed my instillation in NO TIME! Thank You Briana
TERRIBLE! They should have a money guarantee and change their return policy! Sometimes you can't get physically access when you think you do or might. I thought I had physical access and he cha get things on his phone so I dont anymore and they WON'T refund me. So I LITERALLY WASTED and spent money on so etching that is worthless and a piece of $#*! junk that I can't use at all! So $#*!ed up! So $#*! this site and their $#*!ty $#*!ing policy! I DO NOT RECOMMEND THIS! Make sure if you purchase something glove this they have a mo eye back guarantee to ensure you're not wasting your money on something that won't work for you! $#*!ty company and policy!
Dear Customer,
We apologize for the negative experience you had with our company and the product you purchased. We understand that not being able to achieve the desired physical access can be disappointing.
We understand that you believed you had physical access but later discovered that it was not possible in your particular situation. We apologize for any confusion or misunderstanding that may have arisen. To avoid such situations in the future, we recommend thoroughly assessing the feasibility of physical access before making a purchase.
While we cannot provide a refund in this case, we would like to offer our assistance in resolving any technical difficulties you may be facing. Our support team is available to help troubleshoot and explore alternative options to make the most out of your purchase. Please reach out to our customer support at mspy.com website or click Chat in your profile from the menu. So that we can assist you further.
We appreciate your feedback and will take it into consideration as we continue to improve our products and policies. Customer satisfaction is important to us, and we apologize for any inconvenience caused.
Thank you for bringing this to our attention, and we hope to have the opportunity to assist you and restore your confidence in our products.
Kit Nord provided superb customer service! Great product! Been a customer for years and have always had excellent service!
Great customer service! Alex Scarn was so helpful and made sure that all of my questions were answered. Highly recommend!
This does not work and they just take your money alot of run away for tech support. Once u pay u are screwed whether the service works or not. Buyer Beware
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Bethany,
We regret to hear about the problem that you have experienced. Please, provide your customer information so we can investigate your issue and provide the solution.
Thank you,
MSpy Team