website thubmnail of mSpy

mSpy

Overview

mSpy has a rating of 4.2 stars from 2,146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.

service
400
value
387
shipping
228
returns
325
quality
372
This company responds to reviews on average within 10 days
+1793
How would you rate mSpy?
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Alabama
2 reviews
0 helpful votes
Follow Kristan S.
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STAY AWAY—SCAM ARTISTS! They have $99 for the year all over the internet. I sign up and they charge me $138.99. I contact them-NO RESPONSE. I then get an email receipt that I paid too much but NO instructions on where to access my SPECIAL NEEDS daughters phone! I emailed them 10 times over 5 days and just keep getting the automated email that someone from billing will be with me within 24 hours. YEAH RIGHT! It's now 2 weeks later and still NO RESPONSE. I'm getting my money back thru my credit card company. SCAM ARTISTS!

Date of experience: May 3, 2021
Sergey V. mSpy Rep
over a year old

Dear Customer,

I’m sorry to hear about your disappointment with us and I would like to personally assist you with making things right.

Please provide me with your customer ID so that we can check it further and offer an alternative for you.

Thank you for your understanding and patience!

New Mexico
1 review
0 helpful votes
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Users Beware….
February 2, 2022

The website seemed legit, and reading the reviews on the website make it seem like a good app. The phone I tried to get this for is an iPhone 6s. It states on the website that you can monitor SMS text messaging on non-jailbrolen iPhones. What they don't tell you is that you cannot do the monitoring from their app. They will invite you to let them take control of your computer to download a secondary program so you can monitor SMS texting on the target iPhone. Additionally, they will then attempt to access your AppleID on a daily basis from a foreign based computer. Long story short, don't waste your money on this app, no matter how much of a discount they try to give you.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 3, 2022
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!

Singapore
1 review
0 helpful votes
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The App is Visible
February 28, 2022

App is Visible on phone and gets deleted when formatted

What a waste of time

When we contacted the customer care, they keep replying with BOT ANSWER, No Actual Solution is offered

WORST APP DO NOT BUY

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 29, 2022
Texas
1 review
7 helpful votes
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HORRIBLE
January 4, 2021

I did not see the $199 at the bottom until check out very misleading $12.99 month advertisement and they didn't put the $199 below it i asked for a refund never used service same day stated NO BOW THEY SAYING my issue is still be processed they are misleading an taking hard working people money during these hard times it's ridiculous

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 5, 2020
Sergey V. mSpy Rep
over a year old

Dear Customer,

We regret to hear about your experience.

Please check the latest correspondence with our Billing department to resolve your issue as soonest. If you have any other questions please let us know.

Thank you,
MSpy Team

GB
1 review
0 helpful votes
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No scam for mom
April 1, 2024

With mSpy, I caught a scammer trying to reach my elderly mother on the first call. Monitoring her call logs has become part of our daily routine to ensure she's not being exploited.

Date of experience: March 22, 2024
GB
1 review
0 helpful votes
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Apps Be Gone
April 1, 2024

MSpy's app blocker is such a powerful parenting tool. I've blocked apps I find inappropriate, and it's helped me keep my kids focused on their homework and less on mindless scrolling.

Date of experience: March 22, 2024
Florida
1 review
0 helpful votes
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Buyer beware!
January 26, 2022

My bank flagged my order first off so I called to fix that and because I tried sending it through twice because I thought maybe it was just my internet service. Called my bank and said no I approve it I was charged twice called back let them no I approved 1 charge not both I was refunded the second accidental charge and then found out they suspended my account for the first charge so kept half my money and never got my full subscription Terrible customer service everything that has to do with billing is email.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 27, 2021
Sergey V. mSpy Rep
over a year old

Dear Customer,

I’m sorry to hear about your disappointment with us and I would like to personally assist you with making things right.

We would kindly ask you to specify your issue in detail and we would really happy to solve it as soon as possible.

Please provide me with your customer ID so that we can check it further and offer an alternative for you.

Thank you for your understanding and patience!

Alabama
1 review
0 helpful votes
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Majority of the functions only work on Android but they don't advertise it that way. I asked for a refund immediately after purchasing and they refused even the app doesn't work as advertised.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 25, 2024
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

California
1 review
0 helpful votes
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Briana
September 21, 2022

Briana was very helplpful in setting up my device on AnyTrans. She patiently waited for about hour and half until it finished fully backing up. She also gave me adivise on what to do afterwards. I would give her 5 out of 5 for customer service.

Date of experience: September 21, 2022
Texas
1 review
0 helpful votes
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Scam!
January 11, 2021

This is a scam. I decided to purchase the 3 month premium plan for a discount price of $39.99 a month. It then tells me I will be charged $40.00 a month and at the bottom it says "You will pay $119.99 USD". I followed through and payed with my card, only to quickly receive 3 charges all at once of $118.99 and $94.99 and $58.99! Thankfully my card company declined the charges. I tried other plans including the one month basic plan and low and behold both times I was charged an amount more than once that I was not the price on the checkout screen. As you can see om all the photos they were thankfully declined. Mspy is a scam, anyome omnhere who says differently is also a scam. I not the only person scammed by this company. My friend was also over changed and did not receive a refund or a working spyware for her android. My photos show my first purchase of the 3 month plan and my charges from my card account from the $39.99 3 month plan.

+3
mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 12, 2020
Sergey V. mSpy Rep
over a year old

Dear Customer,

We regret to hear about your experience.

Please provide your customer information so we can identify your account and provide an efficient solution as soon as possible.

Thank you,
MSpy Team

New York
1 review
1 helpful vote
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I decided after needing another company for our business to try mSpy. The seem friendly enough and are willing to say anything to sell you a package but then the costs and problems come flowing in. Unlike other companies, they charge a fee to help root the phone which only then allows you all the features you see in your plan. You'll notice on their sales website that the only comments under the plans are doesn't require rooting. Leaving all the other options blank giving the perception that once you pay for the premium service, you get all the features that others sites offer by rooting for free. NOPE! They want another $43.99 to help you root the target device which you must have in your possession again.
The problems... Tracking isn't accurate even waiting 45+ minutes for it to recognize where you have been. Call logs to not update as they should. Even though these updates are set for 5 minutes, here we are 45 minutes later and nothing. There are other reputable companies out there doing a better job and for less$.

Date of experience: April 16, 2018
Sergey V. mSpy Rep
over a year old

Dear Penny,

Thank you for contacting us!

We regret to hear about your experience. MSpy Android version uses advanced algorithm of data collection however it always depends on quality of Internet connection on the target phone. Usually there is 20 minutes update interval however information may update longer if the phone is on 3G and signal is unstable. Rooting is a very sophisticated procedure that is different for each device and Android version, we have a separate department that can do the rooting remotely via Team Viewer connection. Other companies usually include such services to the total price without your knowledge but we give a choice and provide rooting instructions if you want to do that procedure on your own. Without rooting you can still use the following features:
Contact list, Calls logs, GPS, Photos&Videos, Texts, Website history&Bookmarks, Calendar&Notes, Installed Applications, Keylogger (all outgoing text information), Wi-Fi networks, Blocks for: Apps, Websites, Incoming Calls, Geo Fencing.
Please, provide your customer information so we can provide you with the best and efficient solution!
Best Regards,
MSpy Team

GB
1 review
0 helpful votes
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Co-Parenting
March 28, 2024

Co-parenting can get tricky, but mSpy has made it easier. By keeping an eye on our kid's phone stuff, my ex and I stay in the loop and make sure they're safe.

Date of experience: March 18, 2024
Georgia
1 review
2 helpful votes
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Bad comms
June 11, 2021

I'm not sure where the positive reviews are coming from but I would not trust this company. I have been trying to ascertain a refund for the best part of 3 weeks and I started well within their 14 day refund policy. The company has stayed quiet, not really responding to any of my emails. Don't by into the idea that the pandemic is whats causing delays, as they were VERY RESPONSIVE when trying to secure payment

Not Recommended!

Date of experience: May 12, 2021
Sergey V. mSpy Rep
over a year old

Dear Customer,

We are sorry for the inconveniences that you might have faced and we would like to offer you several solutions. The email with these options has been already sent to you.

Please let us know if any of these options is suitable for you and we will assist you promptly.

We are available 24/7.

Nebraska
1 review
0 helpful votes
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Excelent product and care team
March 27, 2023

This product is easy to use and love the amount of things you can access. I had an issue with updates and I contacted the customer care team where Briana Molligan helped me out quickly and spot on. I defenetly recommend this product!

Date of experience: March 27, 2023
Brazil
1 review
0 helpful votes
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Great expertise and attention
January 1, 2023

I was attended to by an excellent professional named Briana Molligan. It was a very difficult situation to solve due to the particularities of the Xiaomi operating system on the target device. The attendant patiently explained a series of complex procedures to me.
I was very satisfied with the quality of service.

Date of experience: January 1, 2023
Alabama
1 review
0 helpful votes
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Product does not work as described and the company KNOWS IT! I requested a refund within an hour of purchase. This was 2/19 and I am still getting the runaround about
A refund. I have now filed a complaint with the Better Business Bureau. Save yourself the frustration and RUN AWAY!

Date of experience: April 27, 2019
Sergey V. mSpy Rep
over a year old

Dear Bethany,

We regret to hear about the problem that you have experienced. Please, provide your customer information so we can investigate your issue and provide the solution.

Thank you,
MSpy Team

Australia
1 review
0 helpful votes
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Excellent Customer Service
December 20, 2022

Would not have been able to do this without help from Brianna Molligan. Was really helpful. I dont know how to do screen shots but she was really helpful and gave simple instructions so I understood what to do.

Date of experience: December 20, 2022
GB
1 review
0 helpful votes
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Lost phone avoided
May 19, 2024

My phone got stolen last week, and thanks to mSpy's GPS tracking, I was able to locate it in a nearby pawn shop. The police recovered it for me, and I'm so grateful for this app's tracking features.

Date of experience: May 9, 2024
Utah
1 review
0 helpful votes
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I would give them a lower star if I could. Do not pay them, you may not get your money back. Customer service is worthless. No help. Can't connect you. They only use emails. Bull $#*!.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 13, 2021
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!

New Jersey
1 review
0 helpful votes
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Frustrated with mspy
February 5, 2023

Briana Molligan was awesome! Ice been frustrated with the service since I renewed having to reinstall every 3 to 4 days was a pain but it seems to be fixed. We'll see after 3 or r4 days thanks Briana!

Date of experience: February 5, 2023