Overview
mSpy has a rating of 4.2 stars from 2,156 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.
TERRIBLE! They should have a money guarantee and change their return policy! Sometimes you can't get physically access when you think you do or might. I thought I had physical access and he cha get things on his phone so I dont anymore and they WON'T refund me. So I LITERALLY WASTED and spent money on so etching that is worthless and a piece of $#*! junk that I can't use at all! So $#*!ed up! So $#*! this site and their $#*!ty $#*!ing policy! I DO NOT RECOMMEND THIS! Make sure if you purchase something glove this they have a mo eye back guarantee to ensure you're not wasting your money on something that won't work for you! $#*!ty company and policy!
Kit Nord provided superb customer service! Great product! Been a customer for years and have always had excellent service!
Great customer service! Alex Scarn was so helpful and made sure that all of my questions were answered. Highly recommend!
This does not work and they just take your money alot of run away for tech support. Once u pay u are screwed whether the service works or not. Buyer Beware
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!
I had a booking with Emma C on Mspy live advanced engineer call, shes was polite professional and dilligent, she helped when i became confused, and took the technical diffculty out of the task and even though we ran over our alloted time she made sure we managed to get everything done.
Thanks Emma you Rock!
I've decided to plan ahead for Valentine's Day this year, aiming to choose the most unique and unexpected gift. I even installed an app on my boyfriend's phone. However, I'm currently single.
They will not tell you that your phone needs to be rooted to get most features and when you demand a refund they lie and say a billing manager will get abc k to you and they never do. I had to call my bank to stop payment. DO NOT US THEM!
Dear Customer,
You seem to be very upset. I am sorry, we have never meant to put you to any inconvenience.
Could you please specify your Customer ID? It can be found at the upper left corner in your account. It is a white number on the blue font.
As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!
I purchased the premium account and paid to talk to them. Android phone. Worked for maybe a total of 12 hours off and on. They reinstalled the software the first time and it worked for maybe 3 or 4 hours. Then just quit working. I called again and they told me to reboot and call back if it still wasn't working. I put in multiple requests for a callback because that's the only way to get ahold of them. They just quit calling me. I think this is a scam.
Dear Customer,
We regret that the application was beyond your expectations.
Our Billing Department did confirm that the refund has been successfully processed in your favor.
All refunds are processed by our billing processor and once the refund is issued you will receive a corresponding notification with the necessary details.
Should you have any questions, please contact us.
I was with M spy for a few years and it worked just OK on my phone. It constantly dropped from my phone and I had to reinstall it over and over which was very difficult. I stuck with them-didnt know about other options- and paid them every year. I bought a new phone and mspy did not work on it. I asked for a refund just on the remainder of my contract since I had just renewed it for a whole year and was turned down. Complete disrespect, rude, and terrible customer service. Kidsgard pro works great if anyone Is looking for a great app and wonderful customer service. Stay away from mspy
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem.
We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
Since installing mSpy, my girlfriend noticed a significant drain on her phone's battery. It works well, but this is a major downside for me, as I was on the edge of being exposed.
Our family rule is "trust but verify." mSpy has made this so much easier. It helped me address an online bullying issue with my daughter before it got out of hand.
I was concerned about buying mSpy and decided to chat with someone from the support team. They answered all my questions and even offered me a great discount. Thanks!
This powerful and easy-to-use app lets you track activity on any smartphone or tablet, making it the perfect solution for parents and businesses alike.
MSpy was initially judged for privacy intervention, but this app came out to be absolutely legal if you wish to monitor your kids – that's exactly what I ‘m doing right now. Thanks!
It was a breeze dealing with this friendly and helpful sales department - my problem was taken care of in no time at all! Big thanks for their assistance.
MSpy has helped me to gain a much deeper understanding of what my son is doing on his phone. I'm so glad that we can now monitor everything he does and who he meets with thanks too this app!
My partner's been coming home late recently. Used mSpy to ensure there were no hidden secrets. Thankfully, it was just work. Did experience a lag once or twice, but it did the job.
MSpy's activity monitoring exposed an employee clocking in early and leaving late for personal errands. Saved me money and ensured fairness for other staff.
False info told so I have asked for a full refund. Still have not received one after 12 emails and phone calls. Would not recommend to anyone. Throwing money out the window is less stressful
Dear Angie,
Thank you for contacting us!
We regret to hear that you experience such problem with our software. Please, be informed that all our billing decisions are made in accordance with our refund policy available here: https://www.mspy.com/refund-policy.html
We will be glad to investigate on your case and provide with effective solution as soon as possible. Please, provide you customer information and we will be glad to help you!
Waiting for your response,
MSpy Team
With mSpy, you'll get the peace of mind you deserve knowing that your children are safe and sound. Whether you're at work or out of town, this app will let you keep an eye on them no matter what.
With mSpy, you can see who they're talking to, what websites they're visiting, and more. Plus, it's totally undetectable, so your child will never know you're checking up on them.
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Dear Customer,
We apologize for the negative experience you had with our company and the product you purchased. We understand that not being able to achieve the desired physical access can be disappointing.
We understand that you believed you had physical access but later discovered that it was not possible in your particular situation. We apologize for any confusion or misunderstanding that may have arisen. To avoid such situations in the future, we recommend thoroughly assessing the feasibility of physical access before making a purchase.
While we cannot provide a refund in this case, we would like to offer our assistance in resolving any technical difficulties you may be facing. Our support team is available to help troubleshoot and explore alternative options to make the most out of your purchase. Please reach out to our customer support at mspy.com website or click Chat in your profile from the menu. So that we can assist you further.
We appreciate your feedback and will take it into consideration as we continue to improve our products and policies. Customer satisfaction is important to us, and we apologize for any inconvenience caused.
Thank you for bringing this to our attention, and we hope to have the opportunity to assist you and restore your confidence in our products.