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mSpy

Overview

mSpy has a rating of 4.2 stars from 2,156 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.

service
400
value
387
shipping
228
returns
325
quality
372
This company responds to reviews on average within 11 days
+1793
How would you rate mSpy?
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Kansas
1 review
10 helpful votes
Follow Mary U.
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I purchased this product to monitor my daughter's phone. I only then found out that the Iphone 5S 7. 1. 1 is not supported. I immediately asked for a refund, and after talking to several people they all have refused. So now I'm stuck with a program I can't use. There website say's that Iphone is supported, I call this false advertising. Most phones have to be jail broken, so be sure you know how to do it before you buy the product. Worse purchase I ever made!

Date of experience: June 9, 2014
Florida
1 review
0 helpful votes
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I know, it works!
April 29, 2022

I was worried about what my kids are up to when I`m not around. MSpy lets me keep tabs on their cell phone activity. I recomend it to all parents who want to know more about kid`s internet life! With this app, you can see who they're talking to, what websites they're visiting, and even how long they spend on each one. Plus, if there's an emergency, you can always use mSpy to track their location. Keep your family safe and secure with mSpy! I know, it works!

Date of experience: April 29, 2022
GB
1 review
0 helpful votes
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Must-have
March 28, 2024

With three kids who are constantly glued to their phones, I was worried about their online activity and who they were talking to. MSpy allows me to monitor their text messages and calls so I can keep them safe.

Date of experience: March 18, 2024
Ohio
1 review
0 helpful votes
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MSPY it is a way to protect
May 30, 2022

If you're like most parents, you want to do everything you can to protect your children. MSpy is a powerful tool that lets you monitor your child's online activity, so you can make sure they're staying safe.

With mSpy, you can see what websites your child is visiting, what they're doing on social media, and who they're talking to. You can even set up alerts so you're notified if your child tries to access something inappropriate.

Date of experience: May 30, 2022
GB
1 review
0 helpful votes
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Helps to build a relationship
April 21, 2023

We all have insecurities and doubts in our relationships. Sometimes we just need that extra reassurance that our significant other is being honest with us. That's where the app comes in. I used this app to monitor my girlfriend, and to my surprise, she was completely honest with me. It gave me a sense of calm knowing that I could trust her words and actions through the app. It's not about being controlling or invasive, but rather about building trust and strengthening the bond between us. Thanks to this app, I can now stop worrying and focus on building a happy and secure relationship.

Date of experience: April 21, 2023
Florida
1 review
0 helpful votes
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Awesome application!
May 3, 2022

I am a parent of three teenagers, so you can imagine how hectic my life is. MSpy has been a lifesaver for me. I was able to purchase the app and install it on my child`s phone in less than 7 minutes. The app is very user-friendly and allows me to see everything that my child is doing on his phone. I can see who he is texting, what websites he is visiting, what apps he is using, and where he is at all times. MSpy has allowed me to keep my children safe and I would highly recommend it to any parent.

Date of experience: May 3, 2022
Hong Kong
1 review
2 helpful votes
Follow Fardus A.
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After I purchased, I found out that there is limited functionality for non rooted phone. I was still ok with this but even the limited functionality was not working. What was WORSE was that the app is visible on Android 12 (google pixel 4). I messaged with customer service many times in the two days I was trying to make this work and the end result was that it's visible in the play store and therefore USELESS. Customer service forwarded for a refund and I deleted the app. Now they are coming back to say the reason its not working is because the app was deleted. Ridiculous! Please refund me money and I don't recommend using this service.

Date of experience: April 12, 2021
Ukraine
1 review
34 helpful votes
Follow Eugeniia K.
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We've been in the difficult situation with my partner. We had a trust issue. Then we got familiar with mSpy brand and purchased 2 licenses and installed it on our smartphones. We got help with installation so it was pretty easy.
To be honest, wee really needed that for piece of mind and for complete trust - that's what we got with mspy. We love each other even more now and I thank you mSpy for keeping the promise. Great service. Definitely recommend everyone.

Date of experience: November 11, 2020
Florida
1 review
4 helpful votes
Follow Ally O.
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Very good app! Recommend it especially for parents who have teenagers. I absolutely happy with having control under my sons phone, cause he became more quiet within last 2 years and never share his thoughts with me like it was before. Now I very happy with having information about his school life and people who serounds him every day. Thank you so much for this app.

Date of experience: April 13, 2022
GB
1 review
0 helpful votes
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Mspy helps parenting
May 31, 2023

The thought of my 12-year-old daughter stumbling upon unsavory information on social networks absolutely terrifies me. With the parenting control app, I can easily know that I'm doing everything I can to protect her. I hope for this.

Date of experience: May 31, 2023
Missouri
1 review
0 helpful votes
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Very friendly support!
May 16, 2022

My contact with the support team was extremely pleasant! I do not remember the full name but I was assisted by men with a name started by D. When I purchased this product I have no idea how to install it. And my support team did not waste my time and did it remotely by themselves. Fast and professional! They have very high communication skills so it was a great pleasure for me to e assisted that way! 5 start!

Date of experience: May 16, 2022
GB
1 review
0 helpful votes
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The quality of the products offered by mspy is truly impressive. However, what sets this company apart is their after-sales service. Their team of professionals not only provides prompt and effective solutions to any issues, but also does so with a level of expertise and courtesy that is commendable. All in all, products and after-sales service are a testament to their commitment to my satisfaction.

Date of experience: January 2, 2024
Florida
1 review
0 helpful votes
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Don't waste your money or time... ripoff!
November 30, 2021

I purchased mSpy for monitoring my child's phone and realized after purchase it wasn't the solution for me. Within 2 hours I contacted the company attempting to get a refund explaining it was a mistake and asking for a refund as the software/solution wasn't what I was looking for. They have DENIED my request for a refund, even after a purchase of less than two hours! Customer service is horrible, with a response of, we can freeze your account, add three months for you, etc., but not one offer to do the RIGHT thing and just refund my $100+ dollar purchase. I am in the customer service business and would never treat someone like this. They obviously use bait and switch tactics to keep your money with a ridiculous return policy. I am going to be reporting them if I don't get my refund. My advice: STAY AWAY.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 31, 2021
Sergey V. mSpy Rep
over a year old

Dear Customer, thank you for choosing mSpy!

Please accept our sincere apologies for these temporary inconveniences.

Please provide me with your customer ID so that i can check it further and offer an alternative for you.

Looking forward to hearing from you.

North Carolina
1 review
3 helpful votes
Follow Parita N.
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I purchased this product and it work fine for a week, after w week it's trying to update the information but data is one week old. Couldn't retrieve the new data from phone. Data that is updated has different dates like call logs is till 4/22 only, than whats App is till 4/25, web history is till 4/27, and I know there is activity going on everyday... and now you got to pay for customer service as well.

Date of experience: May 2, 2018
Sergey V. mSpy Rep
over a year old

Dear Parita,

Thank you for sharing your experience!

Please provide your Customer information as a response to this message so we can check your account and find effective solution as soon as possible!

Best Regards,
MSpy Team

Utah
2 reviews
7 helpful votes
Follow Avry B.
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I just wasted $200 a month ago. Listen to the people on here that have rated it low. I've spent a month trying to get a refund. NONE of the text messages show up as promised. The log is soo slow I haven't gotten updated information on the phone in 11 days. They can't track Snapchat or Whatsapp like they claim. Their customer service is HORRIBLE. Literally the WORST company I have EVER dealt with. They are quick to take money but will do everything in their power to not refund your money. I've had multiple people look to make sure it is installed correctly which it is. There are so many problems with their application and none of it works correctly. I've kept a log with every single correspondence and they just go around in circles NEVER resolving the issues with their software. PLEASE do yourself a favor and do not waste your money!

Date of experience: October 31, 2017
Sergey V. mSpy Rep
over a year old

Dear Avry,

We regret to hear about your bad experience with our software.

Please, be informed that monitoring iPhone without jailbreak provide you with the following monitored features:
- Contacts
- Call logs
- Text messages
- Installed Apps
- Wi-Fi networks
- Whatsapp
- Browser History
- Notes and Calendar

Our software uses the latest algorithm of downloading that has been just recently adjusted to iOS 11. Our developers are working hard of improvements all the time to get the system work smooth and fast and sometimes it takes a little bit more time to download information depending on backup size. Our Customer Care team has sent to a follow up of your case to make sure that your issue is resolved.

Thank you for your understanding and cooperation,
MSpy Team

Australia
1 review
2 helpful votes
Follow Claudia R.
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I did the purchase and when checking my bank account this company has charged a different amount twice, immediately I tried to make a communication whit them by email and the live chat but never received a response just received an automatic email and when intend writing on the live chat I received an answer that the system at the moment is close. It is very frustrating because they have announced a services 24/7 that it is false

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 5, 2021
Sergey V. mSpy Rep
over a year old

Dear Customer,

I’m sorry to hear about your disappointment with us and I would like to personally assist you with making things right.

Please provide me with your customer ID so that we can check it further and offer an alternative for you.

Thank you for your understanding and patience!

New York
1 review
0 helpful votes
Follow Alan V.
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Top notch customer service rarely found in online services. Online techs quick to respond, friendly, patient, and most helpful! Install issue was quickly resolved by the mSpy team. The demo looked great, the customer service pretty much sold the service for the rest of the devices, and can not wait to explore the app and it's functionality. Thank you!

Date of experience: February 6, 2021
Minnesota
1 review
0 helpful votes
Follow Cory M.
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I found out after buying and installing the app on devices that tracking app usage on an iPhone is not possible due to Apple privacy. I had the app not even 30 min and asked for a cancellation and refund and they denied me immediately and kept trying to keep me as a customer even though I clearly stated what I want I can't have. Reminded me a a sleazy car salesman. Do not recommend!

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 7, 2022
California
1 review
0 helpful votes
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WOOW! IT`s Great!
June 14, 2022

I use mspy a lot during the day. MSpy gives you the ability to see all of the websites your child has visited, as well as any search terms they've used. You can also view any photos or videos they've shared online. Plus, our app can even block certain websites or content that you deem inappropriate for your child.

Date of experience: June 14, 2022
Australia
1 review
2 helpful votes
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Useless
June 6, 2021

It worked for a day on a Samsung then stopped. If you cannot root your phone, then you cannot stop the anti virus from kicking it off. Also tried to download it again but it would allow it to go back. Save your money people

Date of experience: May 7, 2021