Overview
mSpy has a rating of 4.2 stars from 2,156 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.
I had a subscription last year for 2 months it worked just "ok." Could monitor texts and online only. Recently received an email about "new updates" and figured, why not? I bought it April 21st and it has not connected even once. I have requested a full refund 4 times only to receive an email (days later not the 24 hour promise) only to be given the run around. I have a complaint pending with the BBB. Please do not trust their "refund policy"... they do not stand behind it.
I would like to give more that 5 stars for Briana's customer service and help. I, unfortunately, am not very computer literate. Briana was so patient and persistent in her help. She did an amazing job helping me set up my account at a time when my my relationship with my teen is at jeopardy. I greatly appreciate the help and care Briana gave me.
They will promise you everything before the purchase, but afterwards it is a big disapointment. Some of the features not working as they promised, the GPS tracking is super slow and you get very bad tracking.
Features I was told they will be included, I found I need to pay extra money, and I paid for the family ultimate deal.
The instalation took over an hour, when they promised it will take less than 5 minutes.
Now that I want to cancel and get my money back, they are avoiding me.
Stay away from mSpy!
Dear Customer,
Thank you for the reply!
We would like to confirm that a refund of your order has been refunded from our side on 30/11/2021, as informed in the previous email. We cannot monitor the further movement of funds after the refund issuance.
Therefore, kindly check your bank statement, the money should have been already credited back to your card.
While I generally have a positive opinion about the app, I recently faced a problem with an iOS device that left me unable to proceed. Fortunately, the support team was there to help. They provided me with a solution that resolved my issue, and for that, I'm happy and incredibly thankful.
I purchased Mspy after having a long chat with their online customer support. I asked specific questions and was given very concise answers that the app would have the functionality I was searching for. I have these chat transcripts in writing. I was also told that if I wasn't satisfied, I would get a refund. See chat transcripts attached to this review. Turns out, the package their agent sold me (Ultimate package) does not have over 90% of the features promised. I contacted customer service many times and despite the proof (transcripts) they are refusing to refund me. The transcripts are very clear and even their tech support told me I should get a refund. I have this in writing too but billing refuses. I tried several times to reason with them and plead to have them read the transcripts but they remain staunch in refusing to issue a refund. I have those emails if needed to prove this. These people are scammers and I will make sure everyone knows this.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
I downloaded and successfully connected a device for monitoring. However, the software never worked. They want you to pay extra for "premium service". There is no way to get them on the phone. I could only text with a representative. They did quickly refund my money when I demanded to cancel. They also stuff the reviews with fake coments. You can see the on this review site and another saying the same thing and giving 5 stars.
MSpy is the best monitoring app I have ever used. It works excellently and has friendly support. I am very grateful to the creators of this app. It has helped me keep tabs on my kids and monitor their activities. Thank you, mSpy!
Highly disappointed that they took off the call recording feature, without even one notification at that. That was one of the best features it had unfortunately I'm stuck with them for a few more months then after that upgrading to another software that offers call recording.
Dear Customer,
We always work to make our products better and sometimes it means adding new features and adjusting existing ones. I apologize for any inconvenience this has caused you.
Please provide me with your customer ID so that i can check it further and offer an alternative for you.
Looking forward to hearing from you.
Sincerely,
Margaret
The home page advertisements look amazing! Don't they? Yeah I thought so too after buying a yearly subscription for $140, turns out they don't even have half of the features they advertise! BAD!
I live chatted and demanded a refund. I was told to watch for a refund confirmation email within the next 24 hours. If I don't get a refund I'm going to my bank for a dispute.
I am very satisfied with the mspy application.
Most importantly, you can reach instant support from the customer support line. I would like to thank my dear friend Alex Scarn from the customer help support line for his help. I really liked the interest and relevance. Such employees should be appreciated. We don't always get that kind of help.
Many thanks mspy and Alex Scarn
However, once I did that (thanks to support), everything worked really well. Location tracking and zoning are most useful because my daughter often does not respond, and I must check if everything is okay. If your daughter is the same - I recommend it.
MSpy is a versatile application that can be used for a variety of purposes. Whether you need to monitor your children's activity online, keep track of your employees' work habits, or simply want to know where your significant other is at all times, mSpy can help.
If you're like me, you're always looking for ways to keep tabs on your kids. I don't want to be one of those helicopter parents, but I do want to know what's going on in their lives. That's why I was so excited to find mSpy.
If you're looking for a top-of-the-line monitoring solution with all the bells and whistles, then mSpy is the way to go. This app offers a wide range of features to keep tabs on everything from your child's whereabouts to their online activity. And best of all, the customer support is amazing! I have never seen such polite and effective support before. If you're looking for peace of mind, mSpy is the way to go.
Didn't give me the right IMEI number so could have connected to the phone. Told me the battery was on 9% and then wouldn't tell me anything else at all. I really Doubt it works at all just a scam. Try and look yourself on the phone if you suspect cheating. Look for ways to view old messages etc. Don't bother with this. Money down the drain.
Dear Customer,
We regret to hear about your experience.
Please provide your customer information so we can identify your account and provide an efficient solution as soon as possible.
Thank you,
MSpy Team
The service does not work at all on iOS. They will only take your money and make you wait on a fix while suspending service. They will make you wait several days to hear from the sales department about a possible refund. I wish I would have read reviews about the service before I purchased. They say it's compatible with iOS and no jailbreak but this is not true at all. BUYER Beware!
Dear Customer,
We are sorry to hear that at the moment you cannot use the product the way you want it to be used.
Currently, we have several ways to monitor an iPhone.We recommend you to visit our live chat and our technical support representative will walk you through the process, which will take only 10-15 minutes of your time. In a live chat simply ask to try out the new solution for iPhones and you will be guided further.
Thank you for your understanding and patience!
I have had a horrible experience with this company. They are scam artists. I requested a refund WITHIN 1 HOUR of purchasing, and after many emails and phone calls they are downright refusing. The product doesn't work as advertised and the only way to monitor anything of significance is to ruin your phone in the process. Honestly, do NOT believe the reviews on the website. They are a scam.
Dear Paula,
Thank you for sharing your experience with us!
Please be informed that our application runs on Android and iOS devices and its performance and feature list depends on method you choose for monitoring: 1) Android, 2) jailbroken iPhone, 3) not jailbroken iPhone. All information is described on our official website: https://www.mspy.com
We regret to hear that you had technical problems and will be glad to assists you. Please provide your customer information in a private message so we can investigate on your problem and solve as soon as possible.
Best Regards,
MSpy Team
Hardly any feature worked properly or consistently. Features they advertise didn't work at all and they wanted me to upgrade them others would tell me they didn't even have those features. Customer service is ridiculous! No phone support. Chat support sends you to email that you have to wait on. Then they refuse refunds. Just NO!
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
MSpy may require jailbreaking on iPhone! It is important to consider the potential risks and drawbacks associated with jailbreaking, such as security vulnerabilities and voided warranties, before deciding if it is worth pursuing for your specific needs.
Worst company ever! Not only did their product not do what it was stated it would. They wouldn't honor their own refund policy and issue a refund. Called customer service and only received the run around; the minute I asked for a manager they would hang up on me. After posting reviews on other sites did a billing manager reach out and offered a FULL refund after I take down my review postings. This company isn't a company - they are a get themselves rich scheme. Don't purchase anything from them - you won't have a useful product or your money.
Dear Chris Goetz,
We have been awaiting for your response to our last emails, to no avail though.
Your case has been thoroughly investigated and i would like to once again apologize for any inconveniences caused from our side.
At the same time, your feedback regarding the service received does not correspond to what has been actually happening. We do admit that at some point App activity feature did not perform well and there were issues with the screenshots. Based on this, we have fully refunded your account to avoid any further frustration. We have also provided you with an extension of your subscription so that you can still benefit from using our application.
I do understand your concerns and we’ll do our best to avoid any related glitches taking place in future. At the same time, your actions towards our company’s reputation do not in any case relate to the field of complaint because we have fully refunded your payment offering a tangible compensation.
To say more, our Customer Support is available 24/7 for your convenience by email, chat and over the phone* leaving no requests being unanswered.
Chris, we have been in this business for more than 4 years now and left millions of customers satisfied. We have also helped thousands of families to monitor the activities of their underage kids and offered businesses a wonderful solution to protect company’s valuable information. As a result, we became a number one monitoring solution on the market and remain so till this very day.
I kindly ask you to stop sending your negative feedbacks about our company. We are open to discuss anything that still bothers you. Yet, we request you to not mislead other people by posting things that are no longer related to your experience with us.
We do still hope to hear from you in our email correspondence, or, by phone.
Best regards,
Margaret
CC Supervisor
margaret@mspy.com
* with premium support service
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Dear Client,
Thank you for sharing your feedback with us!
I’m extremely sorry to hear that mSpy used to work fine and then has stopped.
By using our product for a relatively long time you should have noticed that it requires only few things to perform fully. And our technical support department is available 24/7 for any assistance that might be required.
I cannot determine the reason why it has lost connection, which most likely is connected with Internet signal (its disappearance).
Therefore, i kindly ask you to get back to me at margaret@mspy.com and i will do my best to assist you the most.
Looking forward to hearing from you.
Sincerely,
Margaret Lewis