mSpy

I've never heard where a the billing department doesn't have a contact phone number. I requested a refund but got an email saying my account can be frozen. I asked to speak with the billing department and I was told the billing department doesn't have a phone number. I find this ridiculous and appalling, there were multiple attempts to charge my account after I made the payment. My bank had to cancel my card immediately and cancel my account. The person I was chatting with said they only correspond via email how absurd. I don't know if I'll ever get my refund but anyone looking to purchase from this company please stay away. Bunch of scammers.

Dont buy this product. It does not do what it promises or what they promise. I made the installation 3 times. Although I followed all the steps, the antivirus of the mobile was detecting the app and was warning the owner of the device. I got in touch with live chat, but they could not help. Nothing could be done. I requested my money back, but of course they said that they cannot refund! DONT BUY IT

Paid for the application to use it that particular moment. Finally after talking with 3 differennt people the app was activated after 3-4 days. I asked for a refund because it was not my fault the delay of activation but they refused. I have all the emails of communication with those idiots if someone wants proof.

Don't walk away, RUN! Horrible customer service, try to reach out over a dozen times,
No reply, if you pay the membership fee, there is NO technical support to help you included, you
Have to pay for help installing your app, then after frustration, if you try to cancel your membership to
Request a refund, you have to send 10 emails and they put you in a que to refund, well its been 10 days
And no one replies they are waiting for the 14 days free trial to expire so they tell you. " im sorry
You don't qualify for a refund"
Dealing with my credit card company now to dispute my charge in hope i get my money
Back! By far the worst company I've ever dealt with.
Shame on you Mspy!

I was face with an apparently insovable problem about getting through my log export requests. Thankfully, a very nice and attentive person called Thomas York was patient enough to guide me to the right steps to solve the issue.

Thank you so much for MSPY! MSpy changed the last three months of my life! Thanks to the technologies that allow us to be calm for those we love! Thank God! Thanks to my friend Jane who told me about mSpy at the first time when I had a big quarrel with my daughter and she left home for 2 days! I couldn't find my place! Now I always know where she is and with whom. MOREOVER since I stopped pestering her with questions, our relationship has improved! God bless you!

The comment they posted to apologize and them giving my refund only came after my review gained more and more viewers. It took months and months of emails and phone calls and posting reviews on as many sites as possible to get them to do the right thing. It should not have taken such a campaign for me to get the refund I deserved. Save yourself the trouble and don't give them your money.

Did not care for the program and requested refund multiple times only to be offered extended membership, place membership on hold for a month and then told that they will not refund because I agreed to the refund policy. Their refund policy basically includes every single reason that a person would want a refund and states that those reasons cannot be refunded. Scam of a business, horrible customer service, would NEVER recommend this app to anyone. Go to Bark, so much better and way better customer service, and if you don't like the way the product works, don't worry, you can get a refund.

I was informed my device should be alright to monitor snapchat otherwise i can request a refund. I purchased the 1 year and tried everything as per requested by mspy team but nothing worked and the answer was that I cant monitor snapchat on iso. I requested a refund so many times but they wont refund me and ask me to read their policy. I was traped from them. They are hopeless!
Do Not Buy mspy!

I purchased this with hopes of finding my step son and they offered a promotion of 11.67 for starting today if you did the 12 month promotion and then139.99 the following month if you did not cancel prior to renewal. I contacted them immediately letting them know i needed a refund as It was an error paying for this when I seen they charged me the full $139.99 up front. They emailed me a receipt saying something totally different saying the discount went from 199.99 to 139.99. The customer service rep Alice was not pleasant and said she would send a refund request but that it may take 7 days. I explained i needed the funds back sooner because after further reading their services does not advertise as they stated. You have to put an app on the person your tracking in order for this to work. Either way Alice kept trying to offer more services than refunding me. When i said I was reporting this to the BBB she got rude and very smart with me. I want my refund.

I installed the product correctly following the step-by-step instructions on the website, however, it didn't work. I made thousands of contacts via chat and email immediately after the installation and I requested a refund. They asked to wait a few days and they denied my refund. They ask me to do a new installation, but I no longer have access to the physical device. The first time I pay for a product and I don't receive what I paid for and I'm not even entitled to a refund.

This company or someone purchased fraudulent charges. I wrote the customer service and tried calling about it. They sent all these emails saying the same thing over and then asked me did I want to extend the service. I'm like huh I never purchased it in the first place. I never purchased this service.